So I have not tried it out yet but given that the patchnotes do not list „fixed a bug introduced in hotfix 21 that made the game slow down on macs to the point of being unplayable“ I assume this is the second hotfix which does not address the issue?
Is this issue so hard and esoteric to figure out that we should expect more time until it gets fixed? WILL it get fixed? It has been a month soon and we have no idea if or when we will be able to play again.
I know we are a very small part of the player base and I do not expect Mac specific issues to be a top priority, but given that this essentially gamebreaking for Mac players, could you at least consider communicating a bit more regarding the issue? As in:
- do you have any idea what is causing this?
- do you need more bug reports/log files from more players to figure it out?
- is there a rough estimate until when you plan to fix the issue?
- Is this even anywhere on your priority list or are you aware how severely this affects gameplay for Mac users? (Because you seem to prioritize any random issue higher given that you released two hotfixes that address a lot of random stuff that is a lot less drastic)
Again, same story as during launch when the game was falsely advertised as being released for Mac on steam while it was still in fact in beta: PLEASE! For the love of god! TALK TO US! No Mac player expects priority treatment, we just want to know what to expect instead of being stuck with an unplayable game for over a month without any info on anything.
Completely agree with everything in this message.
Larian broke the game on Mac and have failed to fix it in three weeks and two hotfixes. At this point, I think they have three options:
1) Fix the bug soon: Obviously the best outcome, but it clearly isn't a simple bug to fix or it would have been done by now.
2) Roll Mac users back to the functioning version of the game (hotfix 20): Would allow Mac users to play, but would presumably break cross platform multiplayer and any post hotfix 21 saves.
3) Give up on Macs and offer refunds to all Mac users: The nuclear option and lose-lose for everyone - Larian loses money, Mac users lose perhaps the flagship game released on Mac.
Obviously the first option is the best if it is possible. I assume Larian is working towards this but, as Vyse says, if so, they need to communicate with Mac users about their progress, how long it is expected to take to fix, and what if anything we can do to help.
If the first option is not possible, I think Larian needs to consider option 2. I don't play cross-platform, but I understand that cross-platform play with Mac users is close to impossible now anyway. And I think most Mac users have stopped playing the game since hotfix 21 anyway, so will not lose much progress if reverting to hotfix 20 saves. Once they fix the problem, they can bring Mac users up-to-date with the other platforms.
Option 3 is a last resort that I hope we don't have to resort to. However, I think Larian should understand that they cannot keep money paid by Mac users unless they offer a functional product.
I appreciate Larian's effort in trying to bring this game to Mac and the work they do to fix bugs and update the game. However, the current situation for Mac users is unacceptable.
