Larian Studios Forums Baldur's Gate III Baldur's Gate III - Latest News Deluxe Edition Console Shipping - PS5 North America and Xbox

Hello all,

While some of our EU and Oceania PS5 friends have begun unboxing their console Deluxe Editions, we are still at the mercy of production issues for those waiting on their North America PS5 and Xbox copies.

Although we were hopeful there would be no more delays, we share your frustration in waiting to receive your copies. We are working closely with our partners to ensure those who have pre-ordered PS5 US version should begin to see their copies shipped later this month, and Xbox versions within the next two weeks.

Though out of our control, we remain in constant communication with our partners to ensure they hit your doorstop as soon as possible.

Why not give out digital codes to those still waiting to play?
Unlike PC versions, both PS5 and Xbox versions are full disc games, and sold as a physical edition, which means we are unable to substitute these pre-orders with digital downloads.

What has made this take so long?
Changes in the scope and manufacturing of the physical copies on console meant that the production process needed to be revisited, causing a delay in shipping.

Thank you for supporting Baldur�s Gate 3, for supporting us.

We�re disappointed it has taken longer than the initial expected timeframe we had, which was offered to you ahead of preordering. We hope not to have to update you with any further news of delay, and you should receive an email once your copy has shipped.

If you have any questions in the meantime, please email merch-support@larian.com.

We have disappointing news to share with you.

While we were so hoping to not have to update owners of the console physical Deluxe Edition with any further news of delay, we�ve now run into more production issues which means that players who pre-ordered their PS5 North America copy that was expected to ship later this month, will now have to wait until July before they can get their hands on them.

Due to production changes outside of our control, we have had to follow certain processes specifically set by production companies when manufacturing the PS5 discs, and unfortunately, the approval for particular regions has taken much longer than expected.

We expect all PS5 North America copies to be ready in around 14 days - followed by another 10 days to begin delivering these directly to players. We are also in talks with the manufacturer to understand whether it is possible to hire extra temporary staff to reduce assembly times.

Knowing that there are some of you still waiting to play Baldur�s Gate 3, despite the fact we are unable to substitute physical goods with digital versions, we can only deeply apologise that your preorders have again been delayed.

By committing to creating physical editions, we were hoping to preserve the almost nostalgic feeling of unboxing your newest game, and this is a commitment we�re hoping to bring into the future with us, this time ensuring we continue to work closely with our partners to manage the planning and production process.

We�re so sorry it�s taking so long to get your preorder to you, and thank you, for continuing to support us.


What�s the status of the other copies?
- Xbox copies now shipping
- PS5 EU & Oceania copies have all left our warehouse, and if not yet delivered, should be with the relevant courier

How can I get the digital content from my physical Deluxe Edition?

The digital content codes for the Baldur's Gate 3 physical Deluxe Edition have been emailed to those with a PS5 EU or Oceania console copy, and we are in the process of emailing the codes for Xbox versions.

Once you�ve received your physical copy and installed Baldur�s Gate 3, please redeem your Xbox or PS5 code that will have been emailed to you, and stop by your camp chest to grab your in-game bonus items, and don't forget to secure your digital soundtrack, artbook, and character sheets by visiting: https://larian.com/account/digital-extras

If you run into any issues with receiving your code by email or have questions about your game delivery or code redemption, please contact our support team at: merch-support@larian.com

You say all EU have left the warehouse yet I and many others in the UK haven't even gotten a tracking email.

I have to say, the shipping for the U.K. and lack of contact/updates that are HELPFUL have really tainted my view and experience of dealing with Larian. It feels like "we've got your money, now tough!"

Not a nice experience and one I won't be doing (or recommending) again.

Extremely disappointed and let down.

It's been almost 2 weeks since I got my courier email stating they would be receiving the item to then delivering it to me. Almost 2 weeks and the message is still "we are awaiting delivery of the item from the supplier".
This, along with my ignored emails and lack of communication, leads me to believe we have been lied to.
As mentioned above, I've lost faith in Larian and won't be quick to jump in and deal with them in the future.

I want my cash back right now

What is going on with this? I've had the xbox version on order since Novemeber, i've never had a courier email or text and now i'm getting emails telling me to redeem digital items which i can't do without the physical game. The order status hasn't been updated since last year, was there even enough copies of the game produced or are they fobbing us off whilst they try to make them in the background?

Jeez, can't ya'll relax? Like you don't have tons of other games to play while you wait. They are posting updates and doing what they can to get everything out. Everyone is waiting, just be patient. Like holy....

Thanks Larian for doing what you can with what you have. Super stoked to play once it gets here. SOME of us can be patient at least.

I'll tell my bank next time I have money production problems haha. Crazy that it's called ps5 & xbox, but 99.9% of the complaints only come from xbox players. I don't insinuate anything, but if you see connections, you see them.

Does it taste good?

I should mention that there appears to be an issue with with the Xbox key that was emailed out yesterday. When I redeemed it, it was for a digital copy of the base game and not the bonus items and soundtrack as stated in the email. I've already emailed merch-support@larian.com to investigate, but I have concerns the wrong keys are being issued out.

Same thing happened with my Xbox key that was emailed to me. I have emailed support as well but have not heard anything back yet. Have you?

Exactly. Larian has no control over these issues. Everyone is so rude online. Don't be like that to Larian, ever. They're always on our side.

Same here actually. I also emailed support (I assume they're slammed). The redemption page on the Larian web page per instructions also says Im not qualified for the deluxe benefits. Odd. Im sure this will be sorted in the following week.

I haven't received a reply back a the moment, but hope to at least get some sort of acknowledgment from them in the next day or so.

I have the same problem, but the support didn't respond about this. They game me the tracking number that is still waiting forte package since 30 of may.
Do you think we will get the deluxe edition content?

I have also this problem. I received my physical discs and use the code. I am from EU. The code that has be send is a digital copy of the game. Not for the deluxe extras. On larian website i get a error for the digital soundtrack. I have send 3 message to larian support but i dont have any reply on this e-mails.

I received an email about the erroneous code and that they would send a new code in a few days.

Can we get information on which Wave this information pertains to? Is this about Wave 1, and Wave 2 isn't close to shipping yet? Or is this information specifically about Wave 2? Because if it's the latter, I'm in Oceania and my PS5 copy doesn't seem to have been shipped yet. I haven't received any courier/tracking information, and if I check the status of my order it doesn't say it's been shipped yet either.

If you received an incorrect DLC, you should now have received an email with more information about the situation.
We will send all Xbox Series X|S Deluxe Edition owners a new Digital Deluxe DLC code with the correct content. If you haven't received the new code by now, you will receive it very soon!


This information pertains to all the waves. If you pre-ordered an Oceania version and haven�t yet received any shipping information, please keep an eye on your inbox for your tracking email over the next few days.

Thanks for the update.

Received the new code in my inbox a couple of hours ago and can confirm it includes the Digital Deluxe DLC.

Hopefully I'll get an email update on the shipping of the physical items for the rest of the Deluxe Edition soon.

Hi, what about shipping? My package is still pending since 31th of may and the support doesn't respond to my emails.

I'm still waiting for mine. Received an email from fedx with tracking number. However the tracking history says it shipped from Ireland to great Britain then to Memphis TN and now back in Ireland. I'm in MD on the east coast, sigh... I want to play. Instead I'm submitting inquiry tickets about package deliveries 🥳

North America edition. Connecticut. I received an email from Fedex based in Kilkenny IE stating that "Label Created" days ago. NO updates since then. Fedex is still waiting for the package from Larian. Anyone else????

I live in NY and I literally just received mine. Ahead of what the FedEx site originally said. My only problem now is I never got the DLC code with it.

Anyone on here saying they received their physical copy of bg3 are Larian employees and are lying. You have all been scammed. They are just trying to buy enough time to transfer bank accounts and flee their respective countries. Prove me wrong..

It is against forum rules to attempt to spread or intentionally share misinformation and falsehoods, and, even if this isn’t meant seriously, it’s unnecessarily provocative and baiting or trolling isn’t okay either.

People are welcome to share their impatience for copies that haven’t yet arrived, but please keep it within acceptable bounds!

That was my theory I wasn't spreading anything. You just proved me right by your response

Instead of threatening the removal of my account. Prove me wrong. Or can you?

Ill gladly wait...

Arguing in thread with moderation guidance isn’t okay. It’s not my role here to prove anyone’s theories wrong, but when those theories implausibly accuse people of criminal conduct it is my role to enforce forum rules against personal attacks, misinformation and trolling. Though I do need to sleep!

As a reminder, we have a three strikes rule leading to a permanent ban and that is the second strike.

Anyone who hasn’t received a physical copy when they expect to have, or who hasn’t heard back from Larian support, is of course welcome to call that out here and even to express their frustration, but as I said please keep it within acceptable bounds.

Also in MD having the exact same problem. Larian support got back to me right away saying there's a known issue with the shipping labels but were unable to help otherwise and fedex was just plain rude to me for absolutely no reason. Label created the 5th with no updates I got my dlc codes emailed too.

I'm back. Still no proof. They just silence people instead of giving am evidence to the contrary.

And red queen sounds very liberal to me. If she is American I'm betting she voted biden🤣🤣🤣

And maybe it's just me but the excuse they give to not give the digital version as compensation is pure nonsense...

So my son has received his copy (same last name) who placed the order over a MONTH after I placed mine. I understand delays in production and shipping, but really, this is quickly getting ridiculous. I got the email for the DLC, that requires the game to access. Tracking shows a created label, but has yet to be taken to FedEx. Pretty sure many of us are in the same situation. I have been overly patient. I am rather curious how Larian will compensate us for this rather absurd amount of time that it has taken to get any of our copies. At this point my expectations are rather low.

Not to get political but you don't have to be liberal to vote for Biden when the other choice admitted to grabbing women's private parts without their consent. Also believes windmills cause cancer.

Bushwhacker wasn’t back for long, given the immediate repetition of the behaviour that led to their second warning, on top of seeming to want to pick a fight with a moderator. I hope it’s clear to everyone else that making defamatory statements with no evidence isn’t okay, and expecting people to spend time and effort disproving implausible allegations is unreasonable.


Erm, I’m afraid that is very much getting political and not relevant to BG3 or gaming, so no more please.

Anyone have any more updates about this? I’ve been waiting for fedex to update from “label created” since 7/9. It’s only been a week but I figured it would have updated by now with at least some sort of travel information and all that.

Nah I got a "Label created" notification from FedEx on the 8th from Kilkenny,IE and have contacted Larian support a few times with them essentially saying that it might've just been a missed scan from pickup and should update within 7-10 business days but way too many people have been experiencing the same thing for it to just be an isolated incident.I hope it updates in the next few says but I kinda doubt it now and Larian seems to have kinda fought against the idea of any kind of compensation and do not want to send digital codes for the game in the meantime even though it would be possible since other companies like Bandai have done so for less inconvenience complications.

Yes I am in the same boat. Just label created. I also got an email with my DLC code, but I do not have anything other than label created. FedEx swears they don't have it and Larian says it must not have been scanned in by FedEx according to the last response I got from support.

Yup Larian support is claiming that a bunch of our packages must've just not been scanned into the system yet FedEx claims they haven't gotten them yet.Both parties are now saying they don't have it so who knows if we ever get them at this point.

Oof, well I have hope it’s just taking a little longer than I’d like. I’ve seen some people post that they’ve gotten theirs already, and others haven’t given any updates yet. As soon as I have any updates on my end I’ll post it on here. At least then we will have some sort of an idea of what everyone can expect.

To be fair to Larian, FedEx is kind of ass. I have actually received every item I've ever ordered that went through them, but tracking updates are really spotty--they'll be extremely delayed at best and completely absent at worst most of the time. I've even received packages that were supposed to be tracked but were never marked as even having been received.

I got my label created email on 5 July. Same deal: FedEx says that they're waiting on the package. Now, I'm not intimately familiar with the FedEx scan procedure, but one would THINK that if they actually HAVE the package and it's in transit, when it hits the next facility, there's a good chance it'll get scanned and the tracking will show up. I understand missed scans, and see weird tracking updates all the time (USPS once mistakenly sent a package from Midland, TX to NEW YORK CITY before sending it back west to Fort Worth, TX) and is usually responsible for a package showing an origin scan, then nothing, and days later, you get an Out For Delivery notice without ever seeing it show up at your city's local hub.

So let's suppose that FedEx has the package, but missed the pickup scan. Presumably, it goes to a FedEx sort facility locally in IE. Then it goes to an international hub, and on a FedEx jet. Then to the United States, where FedEx sends it through customs, then to a distribution hub, where it would be sent via truck to a FedEx hub in DFW, then to the local Fort Worth hub, and finally, on a truck for delivery. At EACH of those steps, they're going to scan the barcode on the package. I can see 1 or 2 scans getting missed. But ALL of them? PLUS, the system NEEDS the scan to determine HOW to route the package. The days of someone looking at the address on the label to tell it where to go are long past. The barcode tells the automated routing system WHAT truck to put the package on so it goes to the correct next hub.

Conclusion: The package is lost. How long does Larian wait without any tracking updates before they come to the same conclusion and re-send it?

I hope that’s not the case, I would be greatly disappointed. Also, are they even able to just re-send it if the package is indeed lost? Weren’t these deluxe editions made in accordance with how many pre-orders they received?

My shipping label was created on July 3rd with FedEx, and it's the same story. Label created with no other updates since then. I emailed Larian support last Friday and got an immediate response stating that they are "aware of a situation where tracking links seem to not be updating."

Honestly, at this point, I'm not buying it. They also told me that "some" affected orders are still being delivered, despite what the tracking information says (which is technically possible, but unlikely for this many orders). I was never told anything about packages potentially missing scans either, which I find rather strange.

I'm starting to think a batch of orders were either lost or stolen as well. If we can get proof or confirmation of a package being delivered with no tracking updates (or scans) whatsoever from another user, then that would at least help with my confidence in the situation.

I'm still waiting as well, says the label was created the 5th. I was told the same thing about fedex not scanning them and some ppl still getting them. So I guess we are not some ppl, what does this mean going forward bc I can't speak for others but I've been waiting nearly a yr since I ordered my game and now it's just lost? My co worker got his in 6 days once the label was created. There's no reason it should be 2 weeks with no updates someone has to take accountability for this, they can't just leave a ton of ppl with a $100 loss. I get it isn't Larians fault for production issues but it isn't our fault either. Definitely feels like everything is just being brushed off which is that much more frustrating! Plus fedex was extremely rude when I called to ask of theres anyway to track it without a tracking number. Like miss girl I just want my game don't be mean to me 😭

Well, for those in the US who received your copy, how long did it take for the package to clear customs? What was the wait time between "Shipping label created" and it arriving at your door?

I read through this other thread and even though it was in the UK it seems like they had quite a few similar issues we’re having as well. It does seem like it ended with good news for everyone involved. 👍🏽 🤞🏽

Contacted FedEx moments ago and spoke to a couple of representatives that have told me that they have yet to even receive the package from Larian.So I really believe that a large amount of our packages have either been stolen or incorrectly sent by Larian to FedEx(if they were made at all at this point)or possibly the waves of shipments have been staggered to take even longer for the wave we are assigned to and they would rather have us just wait instead of sending out another tweet/update or group of emails telling us the wait will now be even longer.I've never experienced so much frustration trying to order a game and I'm surprised that not a single journalist or news site has posted about this weird set of issues we've been dealing with.

I’m in the same boat as everyone else. Ordered Jan 1st-2nd wave. Received an email from FedEx on July 5th saying a label was created. Item would be shipping from Kilkenny, IE. Received an email July 15th from Larian for my digital extras. Contacted FedEx July 17th to confirm they have not received the package from Larian. Contacted Larian the same day only for them to blame FedEx: wait 7-10 business days for an updated tracking info and likely a missed scan at pickup.

I’m sorry. Am I supposed to believe (as shitty as FedEx is) that they still missed scanning ALL of our packages? I’ve browsed the Reddit sub and people are posting the same issue over there too. I don’t think they have been stolen because I don’t believe Larian has even shipped them yet. There was probably additional production issues and announcing another delay would get the attention of some of the gaming news outlets.

I think there's only a couple possibilities at this point. The batch of packages were either lost/stolen or they haven't shipped at all yet. I'm not sure which I think is more likely, but I think I'm leaning towards the latter. Support might just see that the labels were printed and assume the packages were (or would be sent) soon after. Maybe there was some kind of breakdown of communication between teams? Can only speculate.

Funnily enough, a reprint of a different game I ordered late last year had a whole pallet stolen shortly after the manufacturing process. The company was quick to inform customers and had to reorder another set of reprints. Weird stuff like that does happen.

It's the conflicting information and lack of communication that is really starting to frustrate me right now. Something strange is clearly going on with the usual process.

at this point I hope larian never makes a game I care about this much again. the pc collectors edition was a horrible shipping experience, the ps5 physical is a horrible shipping experience, and I am certain the vinyls will be a horrible shipping experience. and they charged premium shipping fee for each of those orders....

Finally contacted them again since I haven't heard a single thing and got the same copy and paste response. I'm genuinely so upset atp. Being told to wait 7-10 days again when it's been 14 days already, I waited the 10 days and more bc I feel bad even bothering them! Idk what to do, I just want my game! 😭

Did you check the FedEx tracking? Mine updated today to say the seller finally dropped the package off with them in Santry, Ireland. Although, it also said it was dropped off after shipping hours and so it won’t ship until the next business day. Combine that with the service outage that happened and we’re probably getting another delay. At least this time we have new info. I can’t believe Larian didn’t ship for almost two weeks and then gaslighted everyone that it was a FedEx issue.

Yeah mine still says label created. The customer service rep is really nice and he did say they will make sure everyone gets theres so I feel a little better but this still sucks eggs! 14 days is crazy!

Im back again. Still in the same boat. No game no proof there ever will be a game.

Just got off the phone with FedEx. They said they never got any games from larian and that larian has them and hasn't said anything about handing over to fedex?

As the original bushwhacker stated. It kinda feels like a scam to me...

Im starting to think none of our games were ready, and they just printed labels to placate us. This is getting out of hand. I'm in the same boat as most of you - label printed early July 9. Still says waiting for package - and support, while I don't blame them for lack of information, has been little help.

I'm about to dispute via paypal and hope that larian takes a hit for this bungle. Just be open, manage expectations, and a lot of this would have been resolved.

Mine was scanned by FedEx in Santry, IE as well. Now we just have to hope that FedEx doesn't run their infrastructure on Windows.

And by larian creating the label im betting they could dispute whatever refund we may want.

You actually got a scan after your label was created? That's progress at least.

So how are people who got their tracking information same day and sent from the same location of Kilkenny IE are getting updates on tracking when I have not? You guys quit responding to my emails and now just blatantly ignoring others as well I'm very displeased from this company and don't understand how anybody can stand by it. I feel bushwacker may be correct about them scamming us cause that's how it feels to me on the blatant disregard of their customers I will soon be in contact of a close friend of IGN gaming outlet so people really know what is going on instead of getting relief off of false pretenses they call tracking numbers.

I get my tracking info from FedEx directly by refreshing the tracking page multiple times a day (and it finally updated today after 14 days yay!). While it looks like a batch of us that was in the “Label Created - July 5th” group have an update others are reporting they’re still in the “Label Created” group. I will say I’ve seen people say they ordered theirs in April/May and already received their copies and that is absolute garbage on Larian when there are still people who ordered Nov/Dec and haven’t got theirs yet.

Let us know what they say cause its getting kinda scary. $100 is a lot of money to a lot of people.

I refresh my tracking multiple times a day and nothing. I even called fedex a few times for the to tell me larian has not given them anything. I even email the ceo of larian, no response there, bur in his defense I sent that email a couple hours ago. Don't really expect a reply from him though to be honest..

Again the scariest part is that larian created those shipping labels. I do believe they could dispute any attempts at refunds because of that..

swen.vincke@larian.com. that's the ceo email. I say everyone email him. Maybe he will get tired of it a fix it since the rest of them obviously won't.

I'm having the same issue. At this point it's not even about the delay. It's about the fact I was specifically told it would be here early July. We are past that point. Maybe don't give specific dates if you can't deliver when you say you can. I don't mind waiting, but I definitely don't like being lied to and that's what it feels like.

Couldn't agree more

All questions and concerns should be sent to swen.vincke@larian.com. maybe the ceo will do something about it.

Fedex keeps telling me larian is lying and there is no packages in their possession.

I have emailed the given address you gave out and am now waiting for a response. Hopefully he actually sees the messages instead of them going directly to spam.

I received my FedEx tracking on July 5th (placed my order December 25th 2023), with no shipping updates since (shipped from Kilkenny, IE coming to the US). I just emailed Larian to check in, and the auto response led me here. Bummed to see others having the same problem.

Still no updates on my end. I did read through a reddit thread and it’s all the same stuff. One user said that it took exactly 14 days after they got the “label created” update from FedEx before it finally started moving. 🤷🏽‍♂️

I joined the forum to research what the heck was going on. It’s unfortunate we’re all in the same boat. I told the support email that FedEx confirmed they don’t have it. They told me that it has been shipped and to wait 7-10 business days.

If it was shipped on the 9th??? But they won’t directly say it’s been shipped. They say “it’s with the courier”. It’s starting to upset me honestly.

Label generated on July 9th in Kilkenny and no action since
Got an email with the DLC last week.

These sneaky clowns made sure to wait until things went past early July to start this fake shipping debacle.

I can't even file a dispute with PayPal as the 180 day mark has passed.

What an absolute joke of a company.

I, too, am still waiting on my copy to arrive. Tomorrow it will officially be 8 months since I placed my pre-order. I have been patient and understanding, but I have my limits, and Larian is really straining them of late. Somebody on Reddit suggested that maybe they are actually still printing the discs which is why they print the shipping label weeks before they actually send the product to FedEx. Given how frustrated everybody is about the numerous delays already, I could see them doing this and covering it up to save face. I have zero evidence of this though, it's just my own personal suspicion that a few other people apparently share.

I've reached out to the CEO, but I've also reached out to various gaming news outlets to see if they'll investigate. Other than those of us who are still getting the run around, nobody seems to be talking about this. Larian keeps giving us lies and vague excuses for why this is taking so long, maybe some good old fashioned investigatory journalism will get us some answers, or at least make it more widely know to the gaming community. Larian definitely deserves to feel some PR heat for their shadiness in this matter, and potential customers deserve to know what they're getting themselves into when dealing with these guys.

I emailed larian this morning informing them that I was told by FedEx that they have no packages or pallets from larian studios and that it has been 15 days sense it says a label was created. This is the condescending reply that I received.



Hi there,

Thank you for reaching out.

We understand that the tracking not updating can be confusing and frustrating.

We've reached out to our shipping team and they've assured us that they are not seeing any major issue delaying your order. This can happen due to a bit of a backup of packages at the sorting center or a missed scan by FedEx at pickup.

This doesn't mean your package is not in-transit and it is still on its way to your doorstep.

We will continue to monitor the situation and will do our best to have FedEx update your tracking with more accurate information as soon as possible.

Kind regards,

I got the same email,word for word,as this one here when I voiced my concern and ask how we'll be guaranteed our orders at a timely fashion which we are well passed or possibly compensated for all the misdirection we've been given and when they responded,they did so through an email from 3 days prior to the one I sent most recently.They have been untruthful with what has been going on seemingly and we all just want closure to something that at this point is what seems to be a non-refundable fiasco and just want to enjoy the game we all paid for.

When and if they reply I let whoever know there are numerous people across forums and reddit that are experiencing the same exact messages from fedex. After 15 days of a label created with no update is highly unlikely to have missed any or all scans. The gentleman I spoke with from fedex assured me that they are aware of multiple complaints not just from the US but other countries and territories as well involving Larian.

On July 9th I received the email saying a label has been created, and like everyone else no further action. The response from support included this :

“Some people have been reporting that their tracking is still at "shipping label created", our team will be reaching out to FedEx for more information, but it is most likely just a missed scanned at pickup.”

What bothers me the most about all of this is the arrogance they have to respond like this. I’ve worked shipping and receiving for 3 decades and deal with FedEx daily. This is not how the process works and there are steps along the way to insure this couldn’t happen.

So to talk to us all like we’re stupid is really insulting and shows a lot of what their culture is at Larian when it comes to customers.

I suspect they have more delays in production and some management in charge thought it was a good idea to print shipping labels for product they don’t have just to shut people up.

I feel like this created a bigger problem because if I were to believe what they told me, I have $120 worth of product lost in space.

Never hurts to look into how long your bank will allow for disputes. PayPal I believe won't let you after 180 days which most of us are well past but some banks allow for upto a year before you can no longer dispute a charge for cases like this. We way things are going I doubt they will be able to work with PayPal or fedex in the future because both seem rather fed up with getting calls from customers and larian blaming them.

So has anyone else got the silent treatment from support like I?
It has now been officially 16 days since I got my tracking information and still have no update. Is there a way we can get like a class action lawsuit on these clowns?

It's been 18 days since the label was created for me now. I'll probably give it a few more days into the new week before I attempt to contact support again. It seems like a couple users here actually did get an update on their tracking beyond label created recently, so hopefully it's only a matter of time for the rest of us.

It'll be a full three weeks for me soon. There's no way support could tell me with a straight face that my package just missed every single scan and will still arrive soon without updates... That's exactly what I'm expecting them to say at this point though -_-

16 days here as well and yea this many people not having packages scanned from one shipper seems a bit unlikely. Especially sense fedex has already been looking into this many complaints. I would rather larian say hey we messed up and are getting things together as quick as we can than give us false hope and blame other companies for it.

Exactly, I wouldn't be tweaking as bad if they just kept us updated to begin with

Finally my package updated! Received my tracking on July 5th, and it just updated today (July 22nd). It had been in “label created” status the entire time in Kilkenny IE. this morning it updated to “We have your package” in Santry IE.

So there is hope for the July 5th group!

Me too! Mine just updated saying fedex has my package after 2 weeks and 3 days of nothingness! Will still be here updating everyone until mine hopefully comes lol still feeling quite hopeless atm.

A bunch of ours did. Mine did. The message was more or less “bro we told you they had it the entire time!”

The drive from Kilkenny to Santry must be epic...

Mine is still the same. No change. No update. And the same generated emails from larian...

Update on mine:

International shipment release
SANTRY IE
7/22/24 4:02 PM

FedEx will post a delivery date once the package starts moving.

I don’t see how they’re going to keep their word on having all PS5 copies delivered within July if there are still batches they haven’t shipped yet though. They have like what ten days left to get them all out and delivered?

No change for me yet... Label created on July 3rd and ordered on November 17th. Hopefully soon...

Just joined so that I can post this.

I was part of the July 8 batch and mine just updated this morning and it is on the way to Santry.

Hopefully everyone will get an update asap.

The day has finally arrived the legendary package has finally made it's way into Fed Ex's hands into Santry IE It will only be a matter of time till I receive my package. Best of luck too the ones who still have no updates, It's coming.... Eventually.

That’s crazy dude, not for the sake of shit-stirring. But I ordered mine in April and I’ll have it first. There is not much sense to that and I am so sorry it’s taking this long. It doesn’t make sense.

I still just have it saying label created over 10 business days ago, and the merch team has not responded to me in 4 business days. FedEx however took down my information on Wednesday last week and called me back to confirm that they do not have said package with said tracking number. I can't get anyone to respond. I even tried reaching out to discord, but no one on the official discord apparently works for larian.

Yeah, I'm going to give it one or two more days (It'll be 21 days on Wednesday) before I contact support again. Feels extremely frustrating seeing people who ordered in March. April and May getting their copies before me, when I ordered back in November. I thought Wave 1 orders were supposed to ship first? That's what it says on the pre-order website page and that's what makes sense in terms of production.

Happy for those of you who are finally getting updates, but I'm getting extremely frustrated by this situation. I'm going to inquire about the Wave 1/Wave 2 shipping dates and see if support can offer me any information on the matter.

In a way it’s like this adds a free, 4,800 hour DLC quest. Man I am specially keeping you in mind, hoping the oldest orders receive first. That seems like a given but I don’t know any of the circumstances. Officially we’ve all been told FEDEX has everything and it’s on the way when that really does not seem to be the case. My empathy goes out to people waiting. And some for the staff just trying to do their jobs. It’s tough all around.

The only thing I can figure at this point is they waited to have everything made after all the production issues they had, then they printed out all the labels, and they're sending them out in batches regardless of when said order was made, which is why some people have updates despite having ordered months after other people whose orders haven't yet been sent out.

That's the only thing I can think of that would explain this level of incompetence (EXPLAIN, not EXCUSE), and I'm not sure who at Larian is to blame.

Posting here to continue to add data points.

July 8 - Shipping label created. Shipping from Kilkenny, IE. No update from FedEx.
July 22 - follow up. Auto response. Find slew of others with same issue. Will follow up with more details.

So does anyone at Larian get on here and help people?

At this point what’s the use of a response? They are directly lying about the situation. To me actions speak louder than words and it’s pretty damn clear to me now what their attitude is towards their customers. At best they think we’re stupid and a nuisance.

I’m not sure they’re able to do much. I feel like their hands are tied in some way they don’t feel is relevant to explain. Everyone who works is familiar with moments when the tasks are stacked, the machinery is malfunctioning and several issues arise with productivity.

In this scenario, you don’t want to update to anything too specific because it may not happen. But every moment customers wait they feel like they’ve been lied to the last time they got an update because nothing significant came of it.

So then you’re working double time for half credit and the issues are still coming up that delay it even further.

So what do you do? Do you update every little development and open up a forum of micromanaging criticisms about what you need to do? Or do you keep it to copied answers about the general direction and only update major developments knowing that fans will complain about being left in the dark?

Because every day you know you’re behind and want to finish all of this pain in the ass work, but you also don’t have the resources to address the thousands of daily emails from understandably disgruntled people who have no item and very little info, which you may have lied about to cover all of this while attempt to finish.

It sounds insane all around and I hope everyone gets what they need.

I appreciate you trying to be empathetic towards Larian, but it’s juat more speculation with a positive spin. And it’s not our responsibility to spin things for a corporate business. Larian and put their big boy pants on and show some transparency.

Making excuses for them helps nothing in this situation because we’re just talking business now and who is liable for this situation regarding money.

I have empathy for the various employees just trying to do their job, but I can also be extremely frustrated by the lack of communication and excuses that are blatantly false. Any other business, big or small, would have at least provided me with an update regarding a delay/back up or even a replacement by now if I contacted their support. In almost all other scenarios, 3 weeks without any updates beyond label created would mean the package was lost or not sent.

I have patience and I've never been rude to their staff (nor have they been rude to me). I just want some kind of actual answers. I'd be happy if support could just tell me something believable at this point. Have too few employees to ship packages and are extremely backed up? Fine! Just let me know please, so I'm not in the dark for a month. I don't believe FedEx is to blame if they haven't even received the packages yet for many of us.

Ugh my package has been sitting in Santry for five days now

Still sitting in Kilkenny for me. July 9 wave. No update, and have been ghosted by support for over a week. Was debating going on linked in, grabbing every employee I can find and using the same first.last@larian.com format, then CCing them all to my support thread. This is bananas.

This is another one of their automated responses regarding this situation:

“Thank you for contacting us and bringing this matter to our attention.

We recognize that it is frustrating not knowing where your order is when your tracking isn't updating. Rest assured that your order has been sent out and is on its way to you.
Your order was sent to FedEx when the label was created. We believe there was a missed scan or a technical issue that didn't put the shipment in their system. This is why we believe there is no updates on the tracking. We have also escalated to FedEx to better understand why your tracking hasn't updated and to gather more information.

We want to assure you that we are working to get you your order as quickly as possible. Once we know more from FedEx, we will follow back with you.”

The audacity they have to blame this on FedEx is honestly shocking to me. This is they type of bullshit I would expect to deal with from a private seller, I’m stunned they are putting the blame on FedEx.

Of course people should still file a claim with FedEx, but it’s concerning that Larian has stooped to such scummy standards. This is starting to smell more like theft than any sort of supply or shipping issue. They could be having major financial problems and we’re paying the price.

I just got a new response from support. They told me they'll notify the shipping team so that they can start investigating what the hold up is with my package. Though they still did say it was likely just a missed scan at pickup, so I'm not sure if I should be hopeful or not at this point.

I'll see if anything comes from it over the next couple of days. 3 full weeks with no updates warranted them flagging my situation at least.

New update:

Arrived at FedEx location
ROISSY CHARLES DE GAULLE CEDEX FR
7/23/24 10:19 PM

So it’s at an airport.


“Your order was sent to FedEx when the label was created”

The audacity of them to say this. Like FedEx can be absolutely terrible and my package did float around Santry for five days but hell at least it was scanned everyday so I got updates. That’s how I know Larian is full of bullshit because as soon as FedEx actually received my package the updates started. I think I’m going to email FedEx and let them know what the company is telling their customers about them. Sure, they probably won’t care in the end but maybe there’s a slight chance they will.