I’m not sure they’re able to do much. I feel like their hands are tied in some way they don’t feel is relevant to explain. Everyone who works is familiar with moments when the tasks are stacked, the machinery is malfunctioning and several issues arise with productivity.
In this scenario, you don’t want to update to anything too specific because it may not happen. But every moment customers wait they feel like they’ve been lied to the last time they got an update because nothing significant came of it.
So then you’re working double time for half credit and the issues are still coming up that delay it even further.
So what do you do? Do you update every little development and open up a forum of micromanaging criticisms about what you need to do? Or do you keep it to copied answers about the general direction and only update major developments knowing that fans will complain about being left in the dark?
Because every day you know you’re behind and want to finish all of this pain in the ass work, but you also don’t have the resources to address the thousands of daily emails from understandably disgruntled people who have no item and very little info, which you may have lied about to cover all of this while attempt to finish.
It sounds insane all around and I hope everyone gets what they need.
