I have empathy for the various employees just trying to do their job, but I can also be extremely frustrated by the lack of communication and excuses that are blatantly false. Any other business, big or small, would have at least provided me with an update regarding a delay/back up or even a replacement by now if I contacted their support. In almost all other scenarios, 3 weeks without any updates beyond label created would mean the package was lost or not sent.
I have patience and I've never been rude to their staff (nor have they been rude to me). I just want some kind of actual answers. I'd be happy if support could just tell me something believable at this point. Have too few employees to ship packages and are extremely backed up? Fine! Just let me know please, so I'm not in the dark for a month. I don't believe FedEx is to blame if they haven't even received the packages yet for many of us.
