So sorry your game went missing!
I suspect that the info@larian.com auto-response might be out-of-date as while Larian’s community management team do drop in here, their support teams don’t so you’d be reliant on someone happening to spot this message and then passing it on to a colleague so it’s almost certainly best to contact support directly. I’m afraid I don’t know the best email for merch-specific questions, but while support@larian.com can get very busy - especially when there’s lots on like a closed beta - I’m sure they will reply.
I hope you get your game soon, and I will drop a note to Salo in the community management team to check I haven’t given you a bum steer.
