But I think that if a game with 96 metacritic and 8.8 user score and crap ton of awards is left in a "bad state" after a year of post launch support and improvements, than something very questionable has happened with how the game was appraised (or of course, the game is excellent, and some of the players have unreasonable expactations).
Because people put a lot of trust in Larian, we thought they would at least finish the game, so Larian was given A LOT of credit in advance. Even with broken Act 3 at launch. You know, nobody expected them to just be like: "Oh, we are tired of this game, it isn't fun anymore for us, so we stop supporting it and fixing bugs." I mean, their ENTIRE approval system for characters with different paths is broken for Act 3 (like Astarion and Shadowheart), it doesn't care at all that a lot of their approvals contradict their cutscenes and dialogues, because it's the same approvals for both evil and good paths. And they think such things aren't worthy to be fixed? Just one example among many. Now it's too late to downvote or change user scores, you know.
