Hello!
I searched the internet and didn't see anyone with the same problem so I'm posting here.
The problem only started when I reached act 2. The first time it happened was after a game crash that made me restart the game. It goes at follows:
- The camera is stuck under the map. I can move it around and can see the floor if I zoom out far enough.
- Looking at the floor I see no mobs, NPCs, or PC. I'm don't think I've seen objects (crates, chests..) either.
- The character interface on the left is now only a shadow with the "LT" button. No characters are appearing.
- The game menu doesn't work.
- The RT wheel technically works, map will open but fast travel won't work at the zones list is empty, journal and character info will be empty. Short rest/go to camp doesn't work.
- I cannot interact with anything. I believe my characters are simply not loaded.
The first time this issue took place, I managed to fix it by deleting my saves up to before I reached the shadowlands, and hard reset my xbox.
Before reloading my save I made a new character to verify if the issue was only impacting this save file or the whole game. The new character save file was working perfectly so I tried to load the act 2 save file and the problem was fixed.
I played and continued the game normally yesterday, making sure not to use quick resume as it's known to break games. I saved my game and went to bed.
Today I loaded my game only to find out the problem came back and got worse. No matter how many save files I delete, the game always reloads at the same place. I tried making a new character only to find the same problem on the character creation menu. I only had the character creation map with no interface and a free moving camera. No matter what I do it seems like nothing is working and I'm getting desperate. It seems that Xbox cloud saves might be pulling in a corrupted cache file, even after you’ve deleted your local saves. Try disconnecting the console from the internet entirely, clearing the local saves via the game settings, restarting the console, and launching the game in offline mode without syncing to the cloud. I once ran into an identical issue in a major RPG, where a corrupted autosave broke even the character creation menu. When I encounter such frustrating technical bugs and need a distraction, I sometimes read overviews like
the eligibility and terms overview that break down conditions in a clear, positive way, it’s a nice, low-key way to unwind in the evening. It helps me relax so I don’t get stressed out by hardware or software issues. Hopefully, staying offline will allow a healthy save file to load.
So please, please, someone help me. This is my first run on the game and I love it so much it's become my hyperfixation. I live in a rural area and the game took me a whole week to download. I would hate to have to start over again.
Thank you to anyone who reads and tries to help
