Larian Studios Forums Baldur's Gate III Baldur's Gate III - Technical & Gameplay Problems Constant crashing on PC

Computer specs:

GPU: NVIDIA GeForce RTX 4070 Ti
CPU: Intel(R) Core(TM) i7-14700K
RAM: 64GB (2x32)
OS: Windows 11
Mobo: B760 AORUS ELITE AX
SSD: 2TB with 900GB free

(Note: I am aware of issues with the 13th and 14th gen Intel, I have the bios updates)

The game constantly crashes after roughly ten minutes, sometimes as low as five, sometimes as much as twenty. Often when interacting with something but sometimes just out of the blue. The first crash was during character creation of all things, so I rushed through that and most of the other crashes have been in the tutorial, which I have almost managed to power through. I say most because I have gone through character creation a couple times just to test as well and it did indeed crash there again one other time.

XMP is not enabled
Drivers are up to date
Verified game files
Reinstalled game (including deleting appdata)
Capped at 60fps and at 30fps, both in game and via Nvidia control panel
Set graphics to low
Run as administrator
Tried Win 8 compatibility mode
Only ever using DX11 (I hear Vulkan is much more unstable)
Not using any mods, nor have I ever used mods on BG3
Did stress tests on GPU, RAM, and especially on CPU, nothing seemed wrong with any of them
SSD health is at 100% (not a TBW issue)
Tried running in Safe Mode (with and without networking) but it ran far, far too slowly to truly test

Probably tried a couple other things I can't remember, it's all been a frustrating haze

I tried contacting Larian support and I got an automated response asking me to do basic troubleshooting, and then a second reply I think from a human who just copy/pasted the entire FAQ troubleshooting page, to which I let them know I'd tried. That was a couple days ago, and I haven't heard anything since then.

Any help would be vastly appreciated here, I'm at my wit's end.

EDIT: Almost forgot to note, I looked in Windows Event Viewer and noticed it doesn't always make logs when BG3 crashes. I noted the time it crashed once and combed through Event Viewer but no events with that time stamp at all.

Any background processes getting in the way, maybe? Could be a resources clash. I had some crashes because one program sometimes re-initialised all external drives after updating, including the one I used for BG3. Took me some time to find out.

not sure what background processes could be clashing, but I have tried it before with all programs closed. Also should note, no external drives, just the one SSD I mentioned.

You could also filter the fatal events in eventviewer and see if there is anything that could be related to the crash. Maybe not at the exact timestamp of the crash. I can imagine a fatal event occurs and the process hangs a few minutes before crashing.

Not that I've seen at least, though navigating event viewer is a skill in itself

Also, for any curious, the dxdiag- https://jumpshare.com/s/p1LNe7QKZrjHmgdtmuxc

Have you tried running other games of a similar graphical standard (i.e. not old/indie games)? Given that you've reinstalled the game and looked at a lot of things related to background processes, I'm wondering if it could be some hardware component getting too stressed and dying. But this is just a guess since you've covered all the easy stuff already

Yes, to varying results. Doom keeps crashing too, even on very low graphic settings just like BG3. V Rising is not very demanding at all and crashes occasionally. Warhammer III would crash a lot until I capped it to 30fps in the Nvidia control panel.

And yet, some games don't have these problems. In particular, Cyberpunk 2077 can run fine on the highest settings, and that is a much more demanding game.

If it is something on your computer it's going to be hard to diagnose (unless you have a stack of spare components...). But what about running some benchmarking tools? I haven't played with them since 3DMark about 20 years ago, but maybe you can stress specific components to find out what's failing, or maybe a particular setting that needs to be turned off?

Mentioned but I did stress tests on CPU primarily and also on RAM and GPU

Update: Got an email from Larian saying my graphics card wasn't up to snuff.

Reminder that my graphics card is NVIDIA GeForce RTX 4070 Ti

That combined with basically no troubleshooting I've done working makes me wish the game crashed a lot sooner than 10-20 minutes on average so I wouldn't have passed the Steam refund mark.

A friend played almost the entire game with/on GeForce Now, if that helps.

What?! It obviously is: the minimum spec is Intel GTX 970 or AMD RX 480. I've run four playthroughs with no crashes on an RTX 4060.

If I had to guess I'd say that there's a problem with the power supply, being able to play for some time and then it freezes when playing a demanding game seems typical of that kind of issue, but it could still be an issue with graphic drivers, or certain NVIDIA stuff like the overlay maybe.

Ever messed around with BIO's settings by chance?!?

-edit- I hope you keep it dust free already if not, try to wipe all dust out.

Thing is if it keeps crashing and it also happens with other games, it could very well be a hardware related issue.

One tip, different games work and utilize assets differently so it does not matter if a game is more demanding, has better graphics, is more intense or such especially with hardware issues.

-edit 2- One major cause for hardware related issues is when motherboard, CPU, GPU and RAM sticks are not entirely compatible with one another in one or another way, have you considered taking the computer to a professional to check it through to ensure there's no incompatibility in this regard?