Larian Studios Forums Divinity - Original Sin Divinity - Original Sin - Technical Issues No audio in game after splash screen. Tried many solutions.

Per my reddit thread, and per an email I have now sent to support: I has a sad!

I am trying to play DOS:EE with a friend, but I have no sound after the Larian Studios splash screen. It has worked fine in the past - over a year ago, though. All other application audio is working normally.

I'm running the latest Realtek drivers that are provided on the Asus motherboard website (z790 Apex, Realtek drivers 6.3.9600.2342). Running Windows 11 23H2 (22631.4602). I've read through the support forum and various posts online, and have not found any solution yet. I've seen people say their problem was fixed - but no consistent reasons as to why or how.

Things I have tried are as follows:

* Adjusting audio settings in game creates no sounds.

* Checked the sound mixer to be sure the game is not muted and is set to 100%.

* Tried searching for the AnalysisTool.exe but the dropbox links in forums are 404

* Checked that the headphones are the default audio playback device.

* Disabled all other audio outputs to be sure.

* Sound configuration (sounds > playback > properties > advanced) and changed default format from 24 bit, 48khz to 16 bit, 44.1khz.

* Checked the configuration of speakers in Windows (stereo), and tests proves they're working, as do all other apps.

* Tried it in Windowed, Fake Fullscreen and Fullscreen mode.

* Checked the integrity of the files via Steam.

* Stopped the vast majority of background services, and turned off real time protection from Windows Defender. I turned off non-essential programs (everything besides Steam and Dropbox).

* Uninstalled the game and reinstalled it via Steam.

* Exited out of Steam completely, and started the game directly from the '..\SteamApps\common\Divinity Original Sin\Shipping\EoCApp.exe' program file, by right clicking and running as administrator.

* Right clicked on EoCApp.exe, selected Properties, switched to the compatibility tab and tried both Win 7 and Win 8 compatibility mode.

* Reinstalled Realtek drivers from Asus website and rebooted.

* Started game, waited for splash screen, alt-tabbed and played video to be sure sound was working normally elsewhere. No change in game.

* Deleted all folders & files to reset config in User\Documents\Larian Studios

* While offline, deleted and uninstalled all audio drivers, rebooted, tested, and then reinstalled, tested again.

* Tested it on bluetooth headphones instead of my wired stereo speakers; no change.

* Investigated event viewer to find no clues.

* Exhaled some pointless grumpy noises.

* Sent a dxdiag and this message to Larian's support email.

I am thoroughly stumped at this point.

Any help would be appreciated. Thank you.

Additional items:

* There is no gold.log or log.txt file in the '..\SteamApps\common\Divinity Original Sin Enhanced Edition\Shipping' folder.

* For sfc /scannow the results were Verification 100% complete. Windows Resource Protection did not find any integrity violations.

* There were no changes after running DISM /Online /Cleanup-Image /RestoreHealth.

* Other DX11 games I have previously played without incident include Deep Rock Galactic, every listed Battlefield game (including BFV within the past year), Assassin's Creed Origins, Odyssey, Civilization 4/5/6, etc. This is the only game I have experienced the audio issue with.

There is one interesting clue, though: Changing the audio volumes in the game options affects the volume in the splash screen video. If I lower master volume in game to zero, the splash screen video is silent! Also if I set Cinematics to very low, the splash screen is made quieter accordingly. So the Cinematic audio control DOES work, as does Master. Just for some reason, we aren't getting the rest of the sound once in-game, e.g. the Credits have no audio regardless.

It's all a bit silly. I've had this game for years, never played it, now I finally have time and my wife is willing to play it with me - and I can't get the sound to work on a high-end system, and there's no clue as to why.

Solved. You can't just uninstall the game via Steam. You need to go into the actual local files folder and delete all the left over files. If you fully remove EVERYTHING, and then reinstall via Steam, the game sound will work again and you can enjoy the lovely music, etc.

Yay.