So they've actually acknoweldged it?
Thats good to hear.
I bought it in the last Steam sale, and I've started the game twice, and both characters have had the same issue around the end of Act 2 and the start of 3.
The first character I activated
Gales bomb after the brain appears
to see what happened, went to reload the save and it crashed. So i never even got to Act 3
On the second character I actually left the PC on to play past the point I got stuck on the previous character. Got to Act 3 officially and now it crashes again.
60 hours in, still not seen Baldurs gate in game yet. Will have to wait for a patch because I'm not doing it a third time.