Larian Studios
Posted By: Solitarius $20 for Shipping on kickstarter.com - 02/07/13 05:35 PM
Hi, guys.

I sent Pledge $95 in kickstarter.com, but forget about "Since you're outside the US, be sure you've added $20 to your pledge amount" =/

How can i send missing 20 dollars?
Posted By: EinTroll Re: $20 for Shipping on kickstarter.com - 02/07/13 05:37 PM
You probably have to e-mail Larian's support (support@larian.com) for that.
Posted By: Solitarius Re: $20 for Shipping on kickstarter.com - 02/07/13 05:42 PM
Originally Posted by EinTroll
You probably have to e-mail Larian's support (support@larian.com) for that.


Tried. No response )=
Posted By: Raze Re: $20 for Shipping on kickstarter.com - 02/07/13 09:21 PM

Did you have your kickstarter address listed as in the US? The shipping should have been added automatically, and people in Europe that qualified for free shipping needed to change their address so that kickstarter would list it as such (though the Vault has been updated now to check the country for shipping charges rather than rely on the info from kickstarter).

Larian has or should soon be discussing the issue of adding money to pledges for various reasons, but they have not made any announcements about that yet. There isn't really an urgent need for that, though, so if it would take a lot of work to implement whatever they decide to do, it may need to wait until Dragon Commander is released.
Posted By: Solitarius Re: $20 for Shipping on kickstarter.com - 03/07/13 10:20 AM
Originally Posted by Raze

Did you have your kickstarter address listed as in the US? The shipping should have been added automatically, and people in Europe that qualified for free shipping needed to change their address so that kickstarter would list it as such (though the Vault has been updated now to check the country for shipping charges rather than rely on the info from kickstarter).


Yeh, 20$ for shipping was included. But i learned about it much later.

So...instead of 95$ Pledge there will be another )=
im in the same boat. Forgot about shipping. Emailed them a week ago & no response.
Posted By: Raze Re: $20 for Shipping on kickstarter.com - 09/07/13 12:21 AM

There is no rush to get the shipping sorted out for D:OS yet. I would guess after Dragon Commander is released they will have a little more time, and can decide if/how they want to manually fix problems, or if the demand for adding money to pledges (for shipping / add-ons / tier upgrades) would make it worth the effort to add a system for one or more of those to the Vault.


Welcome to the forum. wave
Posted By: Jashbeast Re: $20 for Shipping on kickstarter.com - 13/07/13 11:28 AM
Originally Posted by Raze

Did you have your kickstarter address listed as in the US? The shipping should have been added automatically, and people in Europe that qualified for free shipping needed to change their address so that kickstarter would list it as such (though the Vault has been updated now to check the country for shipping charges rather than rely on the info from kickstarter).


Ah so thats why I've been given my shipping back on the Vault! Leaves me $18 for Addons laugh
Posted By: Solitarius Re: $20 for Shipping on kickstarter.com - 23/08/13 01:28 PM
I wrote to lynn@larian.com and transfered the payment to PayPal account. Problem resolved =3
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