Larian Studios
Posted By: Larian_QA Technical issues - 17/12/13 07:07 PM
This is the technical issues thread

Please post your technical issues in this thread. This means:
- game not starting up
- game crashing
- compatibility issues

So in general, issues that stop you from playing the game.

I'll try to update this post with common issues.
You can always try support@larian.com, but please post your issues here first so that other people with similar problems can be helped right away.

If you do contact support for a technical issue, please include the report.zip from our support tool:
It can be found here: http://www.larian.com/OriginalSinAlpha/AnalysisTool_DOS.exe


Problem 1:
A regular support issue for Dragon Commander for example, is that players are using onboard intel graphics with very old drivers:

Possible Solutions:
- installing the latest drivers for the Intel HD onboard graphics adapater.
- If you have a secondary graphics card (Nvidia or AMD), you can set it as the primary graphics adapter in the settings of the drivers.
This will allow the game to work faster and possibly without crashing to desktop on loading the combat levels.

Problem 2:
Game crashing after clicking new game (you can hear sound in the background, screen fades in and crash)

No solution yet
We don't have a workaround for this as of yet. We've narrowed down that it has to do with 32-bit operating systems (vista and windows 7). We are working on a solution. No ETA yet, I'm afraid.

Problem 3:
Incorrect detection of resolutions

No solution yet
We are looking into this issue, but have no reproducible case yet. You could try manually editing the graphicoptions.xml in \documents\divinity original sin\.

If you have this issue, please use the support tool mentioned above to send a report.zip. This will help us track down the problem.

Problem 4:
Strange graphical artifacts in game and very low fps

Solution
Go to your driver settings (nvidia or AMD) and reset 3d application settings to default. Forcing Anti-aliasing via drivers causes several graphics issues.

Problem 5:
I can't connect to my friend or vice versa

No Solution Yet
If you have this issue, please use the support tool mentioned above to send a report.zip. This will help us track down the problem as it contains log info about your connections.
It can be found here: http://www.larian.com/OriginalSinAlpha/AnalysisTool_DOS.exe
Posted By: Makurth Re: Technical issues - 17/12/13 07:46 PM
Game Crashing:

If you start a new game, and cancel the caracter creation process the games, chash.

Hope it helps and I've been useful.

Makurth
Posted By: Aramintai Re: Technical issues - 17/12/13 08:07 PM
I'm getting this error message when I try to start the game:
[Linked Image]

Edit: Ok, got into the game by manually finding the game directory and launching EoCApp.exe.
Posted By: majorscales Re: Technical issues - 17/12/13 08:11 PM
I have installed the game on steam, however when I press play button I get a message saying this is a pre-alpha build..................and thank you and enjoy the game BUT no game loads up just the message.

What do I need to do.

Thanks

NVM I have read the other posts and I see that there is a problem with the launcher size and I was not able to see the 3 buttons at the bottom of the screen now I see them.
Posted By: Chaotica Re: Technical issues - 17/12/13 08:14 PM
the launch window of the alpha is not well size, I cannot see the buttons and I cannot resize the window

the game is really really slow and long to load menus, environment etc... (for the record, I have a Republic of Gamer G74S so it is not my computer I guess ^^)
Posted By: Regnox Re: Technical issues - 17/12/13 08:31 PM
As soon as I set vsync on my game will crash when I click apply ^^ also when I alt tab I can't get back into the game because it'll crash ^^
Posted By: Rainer Re: Technical issues - 17/12/13 08:37 PM
Originally Posted by Chaotica
the launch window of the alpha is not well size, I cannot see the buttons and I cannot resize the window

the game is really really slow and long to load menus, environment etc... (for the record, I have a Republic of Gamer G74S so it is not my computer I guess ^^)

I have the same issue on Win7 64, AMD Radeon 6850
Posted By: Indira Weresheep Re: Technical issues - 17/12/13 08:39 PM
The very first window when you click play is somehow not in sync with my graphics. The three buttons at the bottom, I can barely discern that they are there. It took me 30 secs to realize that, and I couldn't read what they were for. It would be nice if that window auto-adjusted itself. It is necessary to continue the start-up process, so despite it being an alpha feature, it needs to work, and for me it barely does so. smile
Posted By: Regnox Re: Technical issues - 17/12/13 08:44 PM
ok, so the game didn't crash when I put vsync on ^^ so forget about that laugh
Posted By: 4verse Re: Technical issues - 17/12/13 08:47 PM
issue 1: i cannot send files via your in game bug tool. i click the ok-button, but the sending process is cancelled right afterwards.
issue 2: game crashed while loading quicksave via f8. i saved beforehand via quicksave f5 and via the save-option in option menu.
Posted By: Indira Weresheep Re: Technical issues - 17/12/13 08:47 PM
Oh, Chaotica and Rainer had the same problem. I posted before I read it. I have Win 7 x64 and AMD Radeon as well, HD 6800.
Posted By: meme Re: Technical issues - 17/12/13 08:51 PM
Odd I have no issues with win 7 64, amd 7950. Given how close our systems are i'm a bit surprise. My boot disk is ssd (games install on traditional hard drive) so maybe that is why my load/save times are fast.

Originally Posted by Rainer
Originally Posted by Chaotica
the launch window of the alpha is not well size, I cannot see the buttons and I cannot resize the window

the game is really really slow and long to load menus, environment etc... (for the record, I have a Republic of Gamer G74S so it is not my computer I guess ^^)

I have the same issue on Win7 64, AMD Radeon 6850
Posted By: GhoztBear Re: Technical issues - 17/12/13 09:07 PM
I get this error evry time i klick the Start game button on steam.

"WindowsFormsApplication1 has stopped working"

Anyone else have the same problem?
And how do i solve it?
Posted By: Kein Re: Technical issues - 17/12/13 09:07 PM
If SupportTool.exe has no access to internet the game WILL NOT START.
Posted By: Hey You Re: Technical issues - 17/12/13 09:16 PM
The alpha seems to be crashing whenever I try to start a new game. It's not immediate, it hangs on the loading screen for a bit and I can hear birds and things in the background and then the screen darkens just a tiny bit and then it crashes. I'm trying to play at 1920x1080, first using the Medium graphics preset and then again with Very Low. Neither worked.

I get the feeling it might have to do with my dual core processor? I remember Divinity: Dragon Commander had an issue at one point where the game would get choppy because there was a problem with dual cores so I wonder if maybe the alpha has a similar issue right now.

Here's my dxdiag:
http://pastebin.com/gdjBXeUq
Posted By: Arsene Lupin Re: Technical issues - 17/12/13 09:22 PM
The window cuts off for me with no option to resize or scroll. The very top "line" of the three buttons are just barely visible, making it possible to start the application (so it's not entirely broken--just annoying).

On Windows 8 w/ display at 1920x1080.

[Linked Image]
Posted By: Alphatester Re: Technical issues - 17/12/13 09:23 PM
Launcher issues 2560x1440

[img]http://postimg.org/image/rtp6605dz/[/img]
Posted By: EnderWiggin Re: Technical issues - 17/12/13 09:34 PM
Originally Posted by Hey You
The alpha seems to be crashing whenever I try to start a new game. It's not immediate, it hangs on the loading screen for a bit and I can hear birds and things in the background and then the screen darkens just a tiny bit and then it crashes
Same here. And crash report tool can't send report for some reason. Firewall isn't blocking it, even tried to shut it down completely - no result. Here is error from crash window http://pastebin.com/NxnQPw9h
Posted By: Rack Re: Technical issues - 17/12/13 09:36 PM
The same problem happened in Dragon Commander Beta but if the middle mouse button is not set to the default in Windows it does nothing in Original Sin.
Posted By: Hely Re: Technical issues - 17/12/13 09:46 PM
Hello there,

My UC crashes everytime i'm loading in to the main menu of the game. In my logs i found this :

Error: (12/17/2013 10:27:26 PM) (Source: vmauthd) (User: )
Description: 2013-12-17T22:27:26.299+01:00| vthread-5| E105: Cannot find perfmon object in array returned by perfDLL, index=0

Posted By: WhyteKnight Re: Technical issues - 17/12/13 10:42 PM
Have a 1920x1080 monitor. However, my desktop is currently set to 1600x900.

In options, there is no option above 1600x900 i.e. my full resolution of 1920x1080.

Most games recognise the display's max. resolution & not that which the desktop is set to.
Posted By: Khanach Re: Technical issues - 17/12/13 11:17 PM
Originally Posted by EnderWiggin
Originally Posted by Hey You
The alpha seems to be crashing whenever I try to start a new game. It's not immediate, it hangs on the loading screen for a bit and I can hear birds and things in the background and then the screen darkens just a tiny bit and then it crashes
Same here. And crash report tool can't send report for some reason. Firewall isn't blocking it, even tried to shut it down completely - no result. Here is error from crash window http://pastebin.com/NxnQPw9h


Yep, exact same problem here.
Posted By: GeneralGonzo Re: Technical issues - 17/12/13 11:22 PM
Originally Posted by Khanach
Originally Posted by EnderWiggin
Originally Posted by Hey You
The alpha seems to be crashing whenever I try to start a new game. It's not immediate, it hangs on the loading screen for a bit and I can hear birds and things in the background and then the screen darkens just a tiny bit and then it crashes
Same here. And crash report tool can't send report for some reason. Firewall isn't blocking it, even tried to shut it down completely - no result. Here is error from crash window http://pastebin.com/NxnQPw9h


Yep, exact same problem here.


Same here ! The birds, then CTD ! The loading circle stops and flashes a bit, then it crashes after the Sound Begins. Disappointing, tried several times, always the same result.

Intel Q6600, Win 7 32 bit, Radeon 7850
Posted By: Yurt Re: Technical issues - 18/12/13 12:24 AM
I can't change the resolution at all, the drop down is empty. Changing the values in graphicSettings.lsx has no effect either, it just starts up in 800x600 again. Am I missing something obvious?

Primary monitor is 1920x1080 @ 72hz, but I've tried switching to a non-custom 60hz resolution and I've also tried disabling my second monitor, to no avail. For some reason the game can't/won't display available resolutions and it won't let me force it.
Posted By: bargeral Re: Technical issues - 18/12/13 01:11 AM
Originally Posted by Makurth
Game Crashing:

If you start a new game, and cancel the caracter creation process the games, chash.

Hope it helps and I've been useful.

Makurth



Came here to post this. Same issue.
Posted By: Stormblåst Re: Technical issues - 18/12/13 02:24 AM
Originally Posted by Makurth
Game Crashing:

If you start a new game, and cancel the caracter creation process the games, chash.



Originally Posted by 4verse
issue 1: i cannot send files via your in game bug tool. i click the ok-button, but the sending process is cancelled right afterwards.


I encounter both problems too.

Win 7 x64, Intel 2500K, 8GB RAM, GTX 470 with 331.82 driver
Posted By: Eldiora Re: Technical issues - 18/12/13 03:04 AM
I have the same issue, bug reporter just tells me "cancelled" when I click send report.


The game crashed on quitting the game.



I also encountered a bug at the beginning after the first fight, when you go to your left and meet up with a talking sea sell. I talked to the shell and choose to throw it back into the ocean. Then the controls lock up, you are able to open your inventory but I cannot click on the shell, ctrl click on the shell or move anymore or use any skills.
Posted By: noneatall Re: Technical issues - 18/12/13 03:14 AM
"the launch window of the alpha is not well size, I cannot see the buttons and I cannot resize the window"
posted by chaotica.

I have the same problem. It is due to the fact that I have the display text size set to medium 125% instead of the default smaller 100% size. Fortunately I could just make out the top of the buttons at the very bottom of the window to click on to start the game.
Posted By: henryv Re: Technical issues - 18/12/13 03:23 AM
Game crashed when I was at the character customization screen when I pressed "Main Menu" and pressed accept. On another note, when I did that, it's as if I clicked next on the character customization screen.
Posted By: arkand Re: Technical issues - 18/12/13 04:34 AM
The cave past the sad orc, crashes the game almost every time I try to enter it, black screen of death but the mouse is still movable. When it does not crash it is not that cave, but rather I am in what looks like a castle with location x500 y500, the chest there is level 15. The area here only has part of the world built and you can walk through the walls the ui goes away, and the mini map stays but the port to the H.O.T.S.P.O.T has vanished also. It sounds as if you are running through water without any water around and I was able to run off the side of the world and just kept falling into the gray void.
Posted By: StSloth Re: Technical issues - 18/12/13 05:41 AM
Game Crashes after crafting the same thing twice in a row.

I've encountered this when Scarlett used wheat on mortar and pestle to turn wheat into flour.
I've encountered this when Roderick used knife on potato to turn it into chips.

Doing either of the above two actions in a row, resulted in a crash to desktop.
BTW - when clicking send bug report, the reporting tool returns: "Cancelled"
Posted By: marqmaff Re: Technical issues - 18/12/13 06:39 AM
When I first talk to Zixzax and he sends me to the homestead it always gets stuck on the loading screen.
Posted By: Raze Re: Technical issues - 18/12/13 07:25 AM
Originally Posted by Yurt
I can't change the resolution at all, the drop down is empty.

Try right clicking the executable and run the game as administrator (..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe). That helped someone in Divinity 2 that had missing resolutions (though in that case it was only higher resolutions that were missing).

You can also try deleting/renaming the graphicSettings.lsx file (..\users\%username%\My Documents\Larian Studios\Divinity Original Sin), and see if getting the game to recreate it will fix the resolution options.
Posted By: Cutter Re: Technical issues - 18/12/13 07:35 AM
I'm on an ASUS 27" 144HZ monitor and I'm having no problem with big resolutions. I'm running it on Ultra as well with my 3gig AMD 7950 card as well.

And yes, I just had my first crash doing a quickload to replay a battle when it CTD and like the others I couldn't send the bug report. Click it it and says 'Cancelled' so you have to say 'No thanks'. So, getting that fixed asap is a priority.

Posted By: Karnacjr Re: Technical issues - 18/12/13 09:48 AM
Crashed attempting to enter the orc dungeon that you have to go through the West Gate and kill the Giant Orc to get to. Right clicked it to enter and once I reached it, the game swapped to a load screen but crashed immediately following that.

Can't send the files either, just says canceled.
Posted By: Skitnik Re: Technical issues - 18/12/13 10:08 AM
For me too, Divinity is crashing when I try to start a new game. The screen darkens and I hear the birds, then crash.

The bug report tool appeared just once, and was already "Canceled".

There wasn't a folder for ..\users\%username%\My Documents\Larian Studios\Divinity Original Sin. I've created one manually, and the game created the graphicSettings.lsx and config.lsx inside.

Posted By: GeneralGonzo Re: Technical issues - 18/12/13 10:13 AM
Originally Posted by Skitnik
For me too, Divinity is crashing when I try to start a new game. The screen darkens and I hear the birds, then crash.

The bug report tool appeared just once, and was already "Canceled".

There wasn't a folder for ..\users\%username%\My Documents\Larian Studios\Divinity Original Sin. I've created one manually, and the game created the graphicSettings.lsx and config.lsx inside.



did it work after that Workaround ?
Noone seems to be interested in our CTD Problem. Can´t Play unfortunately due to that. Updated graphic Card Driver and everything, but still only birds singing, then CTD !
Posted By: Larian_QA Re: Technical issues - 18/12/13 10:16 AM
People who are experiencing
- crash on startup
- resolutions not being recognized
- crashing on loading of a different level

please send your dxdiag.txt to supportdos@larian.com with a clear description of the problem

1. Click Windows Start button or press Windows and R keys.
2. Type DXDIAG in the Search bar (bottom left) or in Run window and press Enter key.
3. When the DirectX Diagnostic Tool window comes up, click 'Save All Information' button.
4. Save the DXDIAG report file and send it to us
Posted By: Skitnik Re: Technical issues - 18/12/13 10:30 AM
DxDiag send.

And no, creating a "Divinity Original Sin' folder under My documents didn't help.
Posted By: Marudok Re: Technical issues - 18/12/13 11:42 AM
I have the exact same issue here frown
I tried selecting the lowest graphical settings, but that didn't change anything either.

DXDIAG.txt

Originally Posted by Hey You
The alpha seems to be crashing whenever I try to start a new game. It's not immediate, it hangs on the loading screen for a bit and I can hear birds and things in the background and then the screen darkens just a tiny bit and then it crashes. I'm trying to play at 1920x1080, first using the Medium graphics preset and then again with Very Low. Neither worked.

I get the feeling it might have to do with my dual core processor? I remember Divinity: Dragon Commander had an issue at one point where the game would get choppy because there was a problem with dual cores so I wonder if maybe the alpha has a similar issue right now.

Here's my dxdiag:
http://pastebin.com/gdjBXeUq
Posted By: GeneralGonzo Re: Technical issues - 18/12/13 11:43 AM
Originally Posted by Larian_QA
People who are experiencing
- crash on startup
- resolutions not being recognized
- crashing on loading of a different level

please send your dxdiag.txt to supportdos@larian.com with a clear description of the problem

1. Click Windows Start button or press Windows and R keys.
2. Type DXDIAG in the Search bar (bottom left) or in Run window and press Enter key.
3. When the DirectX Diagnostic Tool window comes up, click 'Save All Information' button.
4. Save the DXDIAG report file and send it to us


Thank you. Done. Hope there Comes a solution soon
Posted By: twincast Re: Technical issues - 18/12/13 12:27 PM
Originally Posted by GeneralGonzo
Originally Posted by Khanach
Originally Posted by EnderWiggin
Originally Posted by Hey You
The alpha seems to be crashing whenever I try to start a new game. It's not immediate, it hangs on the loading screen for a bit and I can hear birds and things in the background and then the screen darkens just a tiny bit and then it crashes
Same here. And crash report tool can't send report for some reason. Firewall isn't blocking it, even tried to shut it down completely - no result. Here is error from crash window http://pastebin.com/NxnQPw9h


Yep, exact same problem here.


Same here ! The birds, then CTD ! The loading circle stops and flashes a bit, then it crashes after the Sound Begins. Disappointing, tried several times, always the same result.
My two problems as well. Dxdiag is on its way.
Posted By: Skitnik Re: Technical issues - 18/12/13 06:25 PM
Tried the alpha on my "for work" PC, and no crash on new game. The main difference is that it's a 64-bit system.
Posted By: twincast Re: Technical issues - 18/12/13 06:37 PM
I suspect as much.
Posted By: Skitnik Re: Technical issues - 18/12/13 08:47 PM
So, after the patch, running as administrator, I'm able to start a new game, with a few crashes now and then. But after the creation screen, the game crashes every time.
Posted By: GeneralGonzo Re: Technical issues - 18/12/13 09:16 PM
Unfortunately after the patch same Problem remaining: CTD after main menu and then loading Screen. Though now thereseven no bird singing to hear.....so no Sound! Crash ! :-((((

You have my DXDIAG - hope you find some way to fix it....
Posted By: GeneralGonzo Re: Technical issues - 18/12/13 09:19 PM
Originally Posted by GeneralGonzo
Unfortunately after the patch same Problem remaining: CTD after main menu and then loading Screen. Though now thereseven no bird singing to hear.....so no Sound! Crash ! :-((((

You have my DXDIAG - hope you find some way to fix it....


2nd try - birds sing again, oading goes faster, still CTD ! Never have seen any char creation Screen nor any ingame Scenes except for the menu :-/
Posted By: Chrescerya Re: Technical issues - 18/12/13 09:27 PM
crashed when entering cave behind lvl 7 Orc

both characters level 3 and no quest to go over there (and yes I killed all as level 3 facing big orc level 7) the key is having both characters knowing icewall laugh

put orc in ice wall and every time he cast flare he hits himself
Posted By: Khanach Re: Technical issues - 18/12/13 10:21 PM
Still no luck: new game loading, birds chirping, game crashing, report cancelling
I'll try again after next update (Steam says I played DOS for over an hour now, and still haven't seen even the character creation screen)
Posted By: Robrecht Re: Technical issues - 18/12/13 10:25 PM
Originally Posted by Khanach
Steam says I played DOS for over an hour now, and still haven't seen even the character creation screen

We all applaud and appreciate your commitment to get that damn thing (tm) to work. wink Here's me hoping with you your issue gets resolved quickly!
Posted By: Stabbey Re: Technical issues - 18/12/13 11:29 PM
Originally Posted by Chrescerya
crashed when entering cave behind lvl 7 Orc

both characters level 3 and no quest to go over there (and yes I killed all as level 3 facing big orc level 7) the key is having both characters knowing icewall laugh

put orc in ice wall and every time he cast flare he hits himself


That sounds like the AI needs tweaking so instead it uses physical strength to break the weak ice-wall and then you're in trouble because the cooldown for Icewall will take several turns.
Posted By: arkand Re: Technical issues - 18/12/13 11:55 PM
Lost love of the lighthouse quest, crashes the game when it updates after speaking to Desdemona when you tell her about Samson sinking the ship and he is at the lighthouse.
Posted By: Chrescerya Re: Technical issues - 19/12/13 12:24 AM
Originally Posted by Stabbey
Originally Posted by Chrescerya
crashed when entering cave behind lvl 7 Orc

both characters level 3 and no quest to go over there (and yes I killed all as level 3 facing big orc level 7) the key is having both characters knowing icewall laugh

put orc in ice wall and every time he cast flare he hits himself


That sounds like the AI needs tweaking so instead it uses physical strength to break the weak ice-wall and then you're in trouble because the cooldown for Icewall will take several turns.


Well he is inside ice wall so that might be the reason and no worries, died a few times to come up with the strategy laugh

but yeah, need that ice wall up 2 turns minimum so that CD on next character is finished and then can imprison him again
Posted By: Robrecht Re: Technical issues - 19/12/13 11:34 AM
Cross post from other thread, as it is a crash to desktop bug not yet mentioned here:
Post476552
Posted By: Raworahi Re: Technical issues - 19/12/13 11:59 AM
Originally Posted by Hey You
The alpha seems to be crashing whenever I try to start a new game. It's not immediate, it hangs on the loading screen for a bit and I can hear birds and things in the background and then the screen darkens just a tiny bit and then it crashes. I'm trying to play at 1920x1080, first using the Medium graphics preset and then again with Very Low. Neither worked.

I get the feeling it might have to do with my dual core processor? I remember Divinity: Dragon Commander had an issue at one point where the game would get choppy because there was a problem with dual cores so I wonder if maybe the alpha has a similar issue right now.

Here's my dxdiag:
http://pastebin.com/gdjBXeUq


I'm having the same (or very similar problem) (http://www.larian.com/forums/ubbthreads.php?ubb=showflat&Number=476657&#Post476657)
Posted By: Larian_QA Re: Technical issues - 19/12/13 02:00 PM
Originally Posted by Skitnik
Tried the alpha on my "for work" PC, and no crash on new game. The main difference is that it's a 64-bit system.


It is indeed linked to 32-bit windows systems.
We're working on a solution.
Posted By: GeneralGonzo Re: Technical issues - 19/12/13 02:25 PM
Originally Posted by Larian_QA
Originally Posted by Skitnik
Tried the alpha on my "for work" PC, and no crash on new game. The main difference is that it's a 64-bit system.


It is indeed linked to 32-bit windows systems.
We're working on a solution.


That would be really great !
Posted By: Khanach Re: Technical issues - 19/12/13 02:29 PM
Originally Posted by Larian_QA
We're working on a solution.


Woooot! \o/
Posted By: twincast Re: Technical issues - 19/12/13 04:43 PM
Baaaah! \o/
Posted By: DvGoetz Re: Technical issues - 19/12/13 09:41 PM
I cannot choose the custom preset at the start up page
Posted By: Dralec Re: Technical issues - 20/12/13 11:54 AM
So I also encounter a crashing problem but not one mentioned so far I think. I crash every time I try to load a save (either a from quicksave or a regular manual save). When trying to load a save either from the main menu or ingame, I CTD every single time and am asked to send a report (which I do ofc).

Which means that I have to start a new game every time.

Well I guess I am lucky since I have no issue launching the game, playing it (I encountered no game breaking bug so far) or sending a report but still...

I hope my reports help solving this issue!
Posted By: Stabbey Re: Technical issues - 20/12/13 01:24 PM
I have the same problem as Dralec.
Posted By: Anubis4545 Re: Technical issues - 20/12/13 06:10 PM
I've been encountering a strange issue when loading saves.

All of my saves made post-update will take me back to the *previous* save made before. IE: I want to go to save A, which I had just made, but it instead loads me back to save B, which should have been overwritten.

Nothing to do with CTDs, thank goodness, but still annoying.
Posted By: Chaotica Re: Technical issues - 20/12/13 11:35 PM
same problem, unable te load a save now, the game crash everytime. I know that the save are not compatible from one update to another but I cannot load the save I did 2h ago ^^
Posted By: El Zoido Re: Technical issues - 21/12/13 12:10 AM
From 1.0.45 bugs thread:

*Dialogue bug: In the Fab 5 dialogue, I have to manually switch characters several times to continue
*Also music is acting a bit wonky. In combat I get both the ambient and the combat music playing simultaneously.
*Just had to restart because audio was bugging out completely all of a sudden (after a fight).
*Every pile of gold I pick up is treated as a separate item, I can't combine them.
*Also had the issues with savegames from pre-update being loaded instead of post-update save.
Overwriting seems to have fixed it.
Posted By: El Zoido Re: Technical issues - 21/12/13 01:52 PM
The "Dusty Notes" I found in the burial mounds vanished after exiting and reloading the game.
Posted By: Kein Re: Technical issues - 21/12/13 05:47 PM
This is not technical issue though, Zoido.
Posted By: El Zoido Re: Technical issues - 21/12/13 05:58 PM
They are supposed to vanish? Am I missing something?
Posted By: BlackPhi Re: Technical issues - 21/12/13 08:47 PM
I can't get past the Support Tool on my Windows 8 PC. I run the game and the "This is a pre-alpha version" window comes up, but no buttons to continue. If I look in the Task Manager or Resource Monitor it tells me that SupportTool.exe is running and is accessing the disk, but an hour later it is still there. The OS is Windows 8.1 64 bit, the cpu is an Athlon II X3, there is 8Gb RAM, and the graphics card is an AMD 4550.

EDIT: Not quite true - the buttons on the support tool are actually there, but they are below the bottom border. If I click right on the edge where there is the hint of a line where the button would be on my W7 PC, I can start the game.

EDIT2: I should add that the screen resolution was 1440x900.
Posted By: meme Re: Technical issues - 21/12/13 10:34 PM
It takes a very long time when I start a new game (approx 5 minutes with disk light flashing). I think this might be related to your problem BlackPhi. How long did you wait (or maybe it is a permission issue with win 8; i'm running win 7 64).
Posted By: killum101 Re: Technical issues - 22/12/13 01:00 AM
The "Abandoned House" can be entered through the window.

http://imgur.com/tNla7se
Posted By: Kein Re: Technical issues - 22/12/13 04:30 AM
Originally Posted by El Zoido
They are supposed to vanish? Am I missing something?

Read first post about what technical issue is.
Posted By: GeneralGonzo Re: Technical issues - 22/12/13 10:24 AM
I hope the fix for CTD with Windows 32-bit Systems will also be included in january !!

Have a nice Xmas at Larian Studios !
Posted By: warg Re: Technical issues - 23/12/13 03:46 PM
Sorry if someone already wrote:
I killed the wizard in the prison guarded by the 4 statues. The 2 women started a fight, but they didn't react (just like in the decision video) and the game had to force their round to be ended.
Posted By: Honet 13 Re: Technical issues - 25/12/13 08:50 PM
Windows 7 x64; i7-3770 @3.4Ghz; 8GB RAM; NVIDIA GeForce GT 630
D:OS video settings auto detect - Ultra

D:OS takes ages to load or to start a new game.
All the mouse clicks register with delay or some time not at all. This happens for left/right click and on all objects like (but not limited to):

-Chests and barrels (open, pickup items, close)
-Doors
-Pickup items
-NPCs (to talk to them)
-Dialog (selecting choices)
-Inventory items (for example I right clicked on the pyramid many times with no luck and when I started to loose hope it finally worked)
-Game menus and dialog boxes (like Save/Load/Accept)
-The x buttons to close inventory/map/etc windows
...

and so on. The response to virtually every click is delayed or even missed in some cases.

This isn't happening in any other game (like Titan Quest, Grim Dawn, Torchlight II).
Posted By: Kein Re: Technical issues - 25/12/13 09:46 PM
Try to disable vsync n game's and videodriver's settings.
Posted By: Honet 13 Re: Technical issues - 26/12/13 08:49 AM
Originally Posted by Kein
Try to disable vsync n game's and videodriver's settings.


Thanks for your suggestion. There is some improvement, especially noticeable when clicking buttons or picking up loot. The pyramids also work now from the 1st attempt. But there is still some very annoying lag, the worst being when interacting with NPCs and when selecting dialog choices (some times clicks on dialog choices don't even register).
Posted By: Kein Re: Technical issues - 26/12/13 03:00 PM
GPU could be a bottleneck in alpha. Try to set all setting to low (you probably will haveedit config file manually) and see if it still happens.
Posted By: Aramintai Re: Technical issues - 26/12/13 03:14 PM
Ok, here a bug. When you start a new game, the state of many things in the game remains from previous saves. For example, there are options during dialogues with citizens about things you did not encounter yet in a new game. Also, some questgivers already think you completed their quest, like sailors at the harbor think that you already have found them a job. Or the guard at the harbor garrison thinks that he already opened a door for you.
Posted By: Erdrix Re: Technical issues - 26/12/13 05:03 PM
I think it is going to be very interesting to follow along with the Alpha as the game is developed. It gives new appreciation to game development.
Posted By: Honet 13 Re: Technical issues - 26/12/13 08:54 PM
It's like this:

On very low it's almost snappy.
On low it's just a bit more lag.
On medium I got the first miss when clicking on an NPC. Of course a lot more lag.
And it obviously goes worst from there up.

What I have also noticed is this lag also affects mouse position detection because there is a delay between hoovering the cursor on/off an item (button, dialog choice, etc) and the item glowing on/off.
Posted By: Blackstone Re: Technical issues - 27/12/13 01:17 AM
The quick-save (F5), first time, leave me with an all-black game-screen, only the overlays (map, inventory, quick-slot) remain visible. After quick-load, everything was fine and the error doesn't appear another time
Posted By: Kein Re: Technical issues - 27/12/13 07:46 AM
Originally Posted by Honet 13
It's like this:

On very low it's almost snappy.
On low it's just a bit more lag.
On medium I got the first miss when clicking on an NPC. Of course a lot more lag.
And it obviously goes worst from there up.

What I have also noticed is this lag also affects mouse position detection because there is a delay between hoovering the cursor on/off an item (button, dialog choice, etc) and the item glowing on/off.


Could you show me CPU usage during gameplay? Use Process Explorer, it has nice graph.
Posted By: gbnf Re: Technical issues - 27/12/13 08:48 AM
The game kept crashing after I got to the Black Cove & tried to save, so I deleted all my old save games. Now when I start a new game then open conversations with npc's it shows dialog & quests that I haven't started. I am tempted to uninstall then reinstall the game, but I am concerned that I might lose access to the game. I've never been involved in an alpha level game. So I don't know what will happen if you uninstall it.
Posted By: Aramintai Re: Technical issues - 27/12/13 11:19 AM
Originally Posted by gbnf
The game kept crashing after I got to the Black Cove & tried to save, so I deleted all my old save games. Now when I start a new game then open conversations with npc's it shows dialog & quests that I haven't started. I am tempted to uninstall then reinstall the game, but I am concerned that I might lose access to the game. I've never been involved in an alpha level game. So I don't know what will happen if you uninstall it.

Yea, I've got the same bug when I started new game - the state of the gameworld from previous games is saved somewhere else besides saves. You can easily delete local content on Steam, the alpha will still be shown in your library of games and you can reinstall it again.
Posted By: Kaya86 Re: Technical issues - 27/12/13 12:12 PM
Hey guys.
Here are some things that happend to me.

First: I can't save anymore. Everytime i try to save the game crashes.
Second: After leaving the Black Cove I end up in a unfinished part of the world.
Third: In the Black Cove I can't open the one black mysterious door.

Bye
Posted By: Aramintai Re: Technical issues - 27/12/13 12:40 PM
Originally Posted by Kaya86
Hey guys.
Here are some things that happend to me.

First: I can't save anymore. Everytime i try to save the game crashes.

It's a bug, can't be helped. Maybe reinstall?
Quote

Second: After leaving the Black Cove I end up in a unfinished part of the world.

You can leave it if you teleport (button on top of the minimap) to the Homestead and exit from there to any waypoint.
Quote

Third: In the Black Cove I can't open the one black mysterious door.
Bye

The key to the door is located in a room behind a tough source monster in the same area. Or you can just destroy it with a fireball - but it will take a lot of time.
Posted By: GuntiNDDS Re: Technical issues - 27/12/13 07:05 PM
- If you kill Cecilia while she is still bathing, leave the house and re-enter it later she is suddenly alive again.

- On some of the ships your character will "climb" onto the pole if you click there
Posted By: Honet 13 Re: Technical issues - 27/12/13 08:22 PM
I checked CPU usage with Process Explorer and when D:OS is running CPU usage stays between 17-20% with very rare 30-35% spikes.

EoCApp.exe (D:OS executable) between 12-13%

(Firefox and Skype also running.)

So there's not too much CPU load.

I remember a performance issue which affected Grim Dawn, maybe it's something like B11 Yesterday game ran great, today it's the worst I've seen.?


Posted By: Kein Re: Technical issues - 27/12/13 11:48 PM
That's weird, because I have no issues here on a similar CPu (win7x74) and game uses only 1 core and uses it always on 100%.

Could you try to limit the affinity to one core and check the lag? You can do it via Process Explorer as well.
Posted By: Yabaddi Re: Technical issues - 28/12/13 05:38 PM
Got a problem, not purely crash related but still annoying as hell. I've got aa dual core Radeon HD 7990 which is going nuts with it's 3 fans just a few minutes after DOS is started.

[BTW Game autodetects video settings as "Ultra" (which is not surprising on this rig) but this happens always, on all video settings available.]

GPU fans are getting top speed very quickly and make a terrible noise. This happened for the very first time since I've bought this GPU and I haven't experienced such thing on any other game.

I got a loose idea why it happens (but it's still a guess only so don't bash me) - I think that the video settings are missing a frame cap (like in Guild Wars 2 or Diablo III). With my rig I could easily cap the frame limit on 60 and make the GPU work quietly still keeping perfect performance.
Posted By: Norbyte Re: Technical issues - 28/12/13 10:27 PM
The game is capped to 60 FPS but since alpha is unoptimized its entirely possible that it needs to utilize more GPU resources to reach 60 FPS than other games (especially on Ultra).
Fans on top speed = near-100% GPU utilization usually, so I'd say lower your graphics settings and see if it makes any difference (disabling AA, SSAO and shadows seems to make the biggest difference).

Btw, does this occur in the main menu too, or only ingame?
Posted By: WintermuteX Re: Technical issues - 29/12/13 09:37 AM
Everything on max settings (Ultra)

Mainmenu:
GPU: ~33% TDP Power, ~31% GPU Usage, ~30% FB
CPU: 1-3% CPU Cycles

In Game VSync Off:
GPU: ~89% TDP Power, ~98% GPU Usage, ~52% FB
CPU: One core at ~100%, a second core at ~60%, the rest ~5%

In Game VSync On:
GPU: ~80% TDP Power, ~70% GPU Usage, ~36% FB
CPU: One core at ~70% with 100% Spikes than and now, a second at ~50%, the rest ~5%


Everything on lowest settings

In Game VSync On:
GPU: ~57% TDP Power, ~50% GPU Usage, ~17% FB
CPU: One core at ~60% with 100% Spikes than and now, a second at ~40%, the rest ~5%

My CPU is a i7-4770k and my GPU is a GTX680

So with VSync enabled everything is fine, as the renderengine is limited to process 60fps (if your monitor is working 60Hz this is) if you've got an 120Hz monitor ... well 120fps get calculated obviously. But as stated above: the engine is most likely not optimized atm.
Posted By: Kaya86 Re: Technical issues - 29/12/13 07:03 PM
Thanks Aramintai.

Problem 1:
But i still got this problem with saving. Reinstalled the game several times but it keeps on crashing when i'm trying to save.

Problem 2:
My H.o.t.s.p.o.t Button vanished after i left. So using this isn't possible.

Problem 3:
Solved.


I think i wait for the promised patch in the mid of jan, because right now the game isn't playable.
Posted By: Norbyte Re: Technical issues - 29/12/13 07:19 PM
Originally Posted by Kaya86
My H.o.t.s.p.o.t Button vanished after i left. So using this isn't possible.

The shelter plane button is a bit random, sometimes it appears after saving and reloading smile
Posted By: Aramintai Re: Technical issues - 29/12/13 11:04 PM
Originally Posted by Norbyte
Originally Posted by Kaya86
My H.o.t.s.p.o.t Button vanished after i left. So using this isn't possible.

The shelter plane button is a bit random, sometimes it appears after saving and reloading smile

Yea it appears that way, but it won't help here because Kaya86 seems to have a problem with saving.
I think to make a clean reinstall any leftovers in \Documents\Larian Studios\Divinity Original Sin and in \Steam\steamapps\common\Divinity - Original Sin\ should also be deleted.
Posted By: gbnf Re: Technical issues - 30/12/13 07:03 AM
I don't know if it's a bug or an awesome game mechanic. I couldn't find a key to open the Black Ominous Gate. So after being bored & frustrated I started launching spells at it. After 23 level 7 Fireballs, Flares, & level 5 Winterbreaths the gate was destroyed.
Posted By: Yabaddi Re: Technical issues - 30/12/13 09:49 AM
Originally Posted by Norbyte
The game is capped to 60 FPS but since alpha is unoptimized its entirely possible that it needs to utilize more GPU resources to reach 60 FPS than other games (especially on Ultra).
Fans on top speed = near-100% GPU utilization usually, so I'd say lower your graphics settings and see if it makes any difference (disabling AA, SSAO and shadows seems to make the biggest difference).

Btw, does this occur in the main menu too, or only ingame?


GPU fans are reaching top speed (and make most of the noise) when the game is already started.

I've already tested ALL graphical settings (from very low up to ultra) and tried to on/off other video settings - unfortunately it doesn't make any difference.

Well, I guessed it's a problem of game's optimization because I'm 100% sure my GPU is ok - I can play games like Crysis 3 or Far Cry 3 for a few hours and barely hear the fans of my GPU.
Posted By: Aramintai Re: Technical issues - 30/12/13 09:58 AM
Originally Posted by gbnf
I don't know if it's a bug or an awesome game mechanic. I couldn't find a key to open the Black Ominous Gate. So after being bored & frustrated I started launching spells at it. After 23 level 7 Fireballs, Flares, & level 5 Winterbreaths the gate was destroyed.

And the key was just to the west of that door in a room behind a source monster...
Posted By: WintermuteX Re: Technical issues - 30/12/13 10:22 AM
Have you checked VSync? And also take a look in the driver settings, maybe you are forcing VSync off there. At least on nvidia GPUs it helps a bit to lower the stress on the GPU.
Posted By: arcana Re: Technical issues - 30/12/13 06:48 PM
Also getting a CTD whenever I try to load a game (both quick-save and normal save), as mentioned by other users (Dralec, Chaotica).
Posted By: Yabaddi Re: Technical issues - 30/12/13 09:36 PM
Yes, V-sync is enabled. I also forced V-sync ON in Catalyst driver settings (just to be sure it's on) - still got no luck.

Even on lowest video settings with all other video options disabled (except V-sync) the problem remains.

I'm starting to think that this game somehow doesn't recognise that my GPU is dualcore and treats it as a singlecore which hits general performance.

Radeon 7990 is generaly a sandwitch of two 7970 working on one PCB so perhaps the problem lays somewhere here between the game, GPU driver and GPU architecture.

However, it is the very first time I am experiencing such problem - none of my games did work with so bad performance. I've been also betatesting Grim Dawn since it's early beta stage but it worked fine on highest possible video settings (so it's not a GPU problem I guess).
Posted By: gbnf Re: Technical issues - 30/12/13 10:42 PM
Originally Posted by Aramintai
Originally Posted by gbnf
I don't know if it's a bug or an awesome game mechanic. I couldn't find a key to open the Black Ominous Gate. So after being bored & frustrated I started launching spells at it. After 23 level 7 Fireballs, Flares, & level 5 Winterbreaths the gate was destroyed.

And the key was just to the west of that door in a room behind a source monster...


The cove harbor key wouldn't work on it & I couldn't find any other key in that room or the area beyond it.
Posted By: Norbyte Re: Technical issues - 30/12/13 10:52 PM
Originally Posted by gbnf
Originally Posted by Aramintai
Originally Posted by gbnf
I don't know if it's a bug or an awesome game mechanic. I couldn't find a key to open the Black Ominous Gate. So after being bored & frustrated I started launching spells at it. After 23 level 7 Fireballs, Flares, & level 5 Winterbreaths the gate was destroyed.

And the key was just to the west of that door in a room behind a source monster...


The cove harbor key wouldn't work on it & I couldn't find any other key in that room or the area beyond it.


The key that opens it is called "Black Ominous Key".
Make sure that the character you're opening the door with has the key (ie. if the key is in Rod's inventory Scarlett won't be able to open the door).
Posted By: Honet 13 Re: Technical issues - 31/12/13 01:50 PM
I set affinity for EoCApp.exe to one CPU and that CPU usage jumped to near 100% but the lag was the same.

Fraps says 20 fps on very low and 10 fps on ultra. Process Explorer shows near 100% GPU (on very low and ultra it's the same).

It looks like im my case the GPU is the bottleneck.
Posted By: BlackPhi Re: Technical issues - 01/01/14 10:55 AM
Originally Posted by Norbyte
Originally Posted by gbnf
Originally Posted by Aramintai
Originally Posted by gbnf
I don't know if it's a bug or an awesome game mechanic. I couldn't find a key to open the Black Ominous Gate. So after being bored & frustrated I started launching spells at it. After 23 level 7 Fireballs, Flares, & level 5 Winterbreaths the gate was destroyed.

And the key was just to the west of that door in a room behind a source monster...


The cove harbor key wouldn't work on it & I couldn't find any other key in that room or the area beyond it.


The key that opens it is called "Black Ominous Key".
Make sure that the character you're opening the door with has the key (ie. if the key is in Rod's inventory Scarlett won't be able to open the door).

I couldn't find the key either, even though I knew it was supposed to be there. It is fortunate we start off with fireballs, as the door seems impervious to everything else.
Posted By: Norbyte Re: Technical issues - 03/01/14 09:42 PM
Originally Posted by BlackPhi
I couldn't find the key either, even though I knew it was supposed to be there. It is fortunate we start off with fireballs, as the door seems impervious to everything else.


I think they changed its location in the latest build:
The key is now dropped by Pontius Pirate
Posted By: Peredur Re: Technical issues - 04/01/14 01:55 AM
I have two display issues:

I use two screens and the main screen is a 2560*1080 screen.
So I set the video options as "2560 x 1080 (64:27)" and "Fake Fullscreen", which are options allowed by the game.

The Fake fullscreen option allows to play on the main screen and to see whatever we want on the secondary screen. (Else, the second only shows a black screen.)
In other games I play with similar option, I can go with the mouse on the second screen and do easily what I need to do, main screen still displaying the game and I just need to click on the game window to restart interactions.

In Divinity, my mouse can't leave the game.
It's not something major but I lose a lot of the confort brought by such an option.
So if it can be made possible to have the mouse not restricted to game window, it would be great.


The second issue encountered is a little more frustrating.

My main screen resolution (2560*1080) is recognized by the game. It is displayed as an acceptable resolution by the game options. But the game is not playable in such a resolution.

Graphic options screen: http://hpics.li/dc0488b
Title screen: http://hpics.li/c522baf

Some text is OK. Some is difficult to read. And some is just impossible to read, because of too much blurring or because it is not displayed on screen.

Easiest solution to try to play is to drop down to 1920*1080, but the display is extended horizontally and clickable areas don't stay behind associated text.
So unfortunately it's not an acceptable solution.

Easiest fix (cheapest?) would be to display a 1920*1080 game on the 2560*1080 screen by adding black columns to fill space on each side of the screen.
It's a solution I have seen in Assassin's Creed 3. It's not a solution I like but it would at least allows player with such a resolution to play to the game.

Best solution would of course be to correctly use the full resolution.
Posted By: Raze Re: Technical issues - 04/01/14 03:11 AM

The 'Exit' button being cut off in the main menu is easy enough to work around (Alt-F4 or down arrow then Enter). The text quality... not so much.

Is the text also blurry in full screen or windowed mode? Did you try another 64:27 resolution, like 1280x540?

Did you try disabling anti-aliasing, to see if that would make a difference? (though I'm not sure if any post processing effects are applied to text)
Posted By: Peredur Re: Technical issues - 04/01/14 11:55 AM
But if the exit button is cut off at the main menu, what else can be cut off through all the game?

I just tried full screen, windowed and disabling anti-aliasing, nothing changes.

And there is no other 64:27 resolution available in the options. é_è
Posted By: BlackPhi Re: Technical issues - 04/01/14 12:10 PM
Originally Posted by Norbyte
Originally Posted by BlackPhi
I couldn't find the key either, even though I knew it was supposed to be there. It is fortunate we start off with fireballs, as the door seems impervious to everything else.


I think they changed its location in the latest build:
The key is now dropped by Pontius Pirate


Wonderful:
"Pontius Pirate"! hahaha
Although I don't remember seeing him in game, and I thought I had fought all the pirates. I'll look again when the next build comes out.
Posted By: ralf2117 Re: Technical issues - 04/01/14 06:45 PM
I got a Toshiba laptop - processor: AMD E1-1200 APU
- grapic card: amd radeon hd 7310 graphics

I put video settings on minimum but its still pretty laggy, especially conversations or combat
First time loading takes about 5 minutes, quickloading after that goes fine.

I think its because of this cheap laptop or are people with decent computers also having some of these problems?
Posted By: Sondaal Re: Technical issues - 04/01/14 09:07 PM
There is still another way to enter this black door, even if you don't find the key. I did not find it, but did not have to destroy this door with fireballs. You just have to come back on the room just beside the door, throw your pyramid on the other side of the door, then use the other pyramid...and you're done
The same exploit is also possible to cross the magical field door at the burial mount. I think it should be fixed for a better experience wink
[Linked Image]
Posted By: Raze Re: Technical issues - 05/01/14 02:21 AM

Peredur;

If you started a new game, did you get the spell bar on the bottom of the screen? At least with Dragon Commander (same engine) the game itself was fine on triple monitor setups, but the menu got cut off due to the way it is scaled. Someone during the Dragon Commander beta mentioned getting black bars on the sides of the screen playing at 2560x1080, so presumably D:OS should at least support the resolution that much as it gets updated.

Can you switch your primary and secondary monitors in Windows, and then play on your other monitor? It would be a bit of a hassle (and you should use a program that can save and restore your desktop shortcuts' layout), but if some of the in-game text is blurry on your main monitor, that could let you check out the alpha without having to wait at least until the next update (later this month) to see if your issues are resolved. I'd guess Larian would want to get the next alpha update out in a week or two, and the beta by late January or early February.



ralf2117;

The game hasn't been optimized yet. Other people have reported long initial load times; The first time I load a save after booting the computer it takes half a minute to just over a minute (depending on whether it is in a cave or an outdoor area) to load, while after that (even if I exit and restart the game) it take 15 seconds (desktop: Core i5 3570K, ATI HD7870, 16GB RAM).

At 2560x1600 and high graphics settings, when the characters are running the ground movement is slightly jerky, but I only noticed that after playing for 20 hours, so I don't know if something changed or I was just blind when playing (I certainly ran while playing, even if I was looking for loot, etc some of the time and not as focused on the world itself). Dropping the resolution to 1280x800 helps; lowering the graphics to medium or low, and / or disabling anti-aliasing and lowering the shadow quality reduce the problem.
Posted By: Honet 13 Re: Technical issues - 06/01/14 08:41 PM
After trying Dragon Commander on the same machine I noticed that it has the same performance problems like D:OS. On ultra settings I get 9-10fps and on very low I get 19-20 (very low looks indeed very low) so 19-20 on very low it's well... way to low. For comparison, in Grim Dawn on highest settings I get 19-20 and the game is reasonably fluid and in Torchlight II I get over 40fps.

So it looks to me that the rendering engine has some performance problems and it's not specific to D:OS.

My configuration:

Microsoft Windows 7 Home Premium x64 Service Pack 1
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
Physical Memory (RAM) 8.00 GB
NVIDIA GeForce GT 630 RAM 2GB
Posted By: El Zoido Re: Technical issues - 06/01/14 11:17 PM
Hm, I'm afraid the GT 630 is not exactly a very fast card.
Actually it's one of the weakest cards currently sold.
Do you have the DDR3 or GDDR5 version?

Since you do have a good CPU, you might consider upgrading the GPU eventually.
Posted By: Honet 13 Re: Technical issues - 07/01/14 07:31 PM
Yes, it's not a very fast card. I have the DDR3 version.

But, that aside, it runs at 19-20fps on very low which is really the crappiest setting. Also I have better performance in other games.
Posted By: El Zoido Re: Technical issues - 07/01/14 07:53 PM
Other games use different engines, effects, level of detail, etc.

You can hope for performance improvements over the course of the Alpha/Beta, but I'd consider getting another GPU eventually, if you want better fps.
Posted By: Honet 13 Re: Technical issues - 07/01/14 08:06 PM
Yes, but there is no way that D:OS on very low has more demanding graphic requirements than Grim Dawn or Torchlight II on highest settings. Try it an see what I mean. D:OS engine is a bit of GPU resources hog.

On the other hand, I have a more powerful machine (GTX590)but I haven't installed Steam on it.
Posted By: Norbyte Re: Technical issues - 07/01/14 08:59 PM
You could try disabling shadows in your graphicSettings.lsx, as there is no option ingame to do that and it gave a ~20 fps boost for me:
Code
<node id="ConfigEntry">
    <attribute id="MapKey" value="ShadowsEnabled" type="22" />
    <attribute id="Type" value="0" type="5" />
    <attribute id="Value" value="0" type="4" />
</node>
Posted By: SheaOhmsford Re: Technical issues - 14/01/14 06:50 PM
So I have a 8800m gts @1680 x 1050 and a 2.5ghz Intel Core 2 duo, 4 gigs ram....game runs decent on detected setting, with a little chopping when scrolling around the screen and hangs at times when running around in open environment. Have just got to first (only?) town so far after about 15 minutes. Seems slow overall but expected it to on this rig. Waiting to get home from this extended business trip to put it on stronger desktop. Are there suggested minimum system specs for this game during alpha?
Posted By: Honet 13 Re: Technical issues - 14/01/14 07:38 PM
Originally Posted by Honet 13
On the other hand, I have a more powerful machine (GTX590)but I haven't installed Steam on it.


I tested D:OS on a GTX590 which produced 40fps and a smooth paying experience. So the bottleneck seems to be the video card.

The strange thing is the low 20pfs performance on a GT630 on very low which probably means that the video engine is not optimized. You have to try the very low setting to see that there should be no high demand even for a modest video card. Very low should run on a laptop with integrated video, it looks that bad.
Posted By: Haleseen Re: Technical issues - 14/01/14 08:05 PM
Currently, before the last update (with the music) my system would completely die when you activated a skill.

Specs of my system are:
MSI Radeon 7990
Intel Core i7 3960X
GSKILL 64GB 2400Mhz Ram
256GB SATA-3 Corsair SSD
2x3TB Raid 0 SATA-3 7200rpm
Windows 7 Ultimate 64bit

Luckily after the last update, the lag when using skills stopped (had a lot of frustration dealing with ranger skills beforehand), and the game is playable, with some minor bugs (walking through walls, etc.). I don't think I've run into any performance issues yet so far in the new update, aside from the weird bugs.
Posted By: Kein Re: Technical issues - 17/01/14 07:38 PM
it just me or alt+tab performance issues fixed? In earlier version, once you alt+tab from the game, it started to eat CPU like a hungry troll. Now it does not?
Posted By: EnderWiggin Re: Technical issues - 17/01/14 08:02 PM
still crashes when starting new game frown
Posted By: Larian_QA Re: Technical issues - 17/01/14 08:11 PM
The win32 issue has not been resolved yet I'm afraid. It's very high priority obviously and we'll be updating the alpha more frequently, so it should not take that much longer.
Posted By: Erdrix Re: Technical issues - 17/01/14 08:15 PM
Crafting still crashes the game. I was making tomato sauce. laugh
Posted By: Larian_QA Re: Technical issues - 17/01/14 08:20 PM
Originally Posted by Erdrix
Crafting still crashes the game. I was making tomato sauce. laugh


When you create 2 items of the same type, yep smile Also a high priority bug.
Posted By: Erdrix Re: Technical issues - 17/01/14 08:30 PM
lol Ok, I'll stop doing that.
Posted By: Elvoc Re: Technical issues - 17/01/14 08:31 PM
Just bought the Steam version and every time I try to start a new game from the starting splash screen, it says loading and then just returns back to start screen, endless loop never starts.
Posted By: Kein Re: Technical issues - 17/01/14 08:47 PM
Can you try to lower the performance settings?
Posted By: Elvoc Re: Technical issues - 17/01/14 08:59 PM
yup ive tried to lower video setting, resolution, fullscreen or windowed, I even tried adjusting the EoCApp.exe to run as administrator, but no luck.
Posted By: Elvoc Re: Technical issues - 17/01/14 09:04 PM
This is what I get off my PC in the event log...


Log Name: Application
Source: Windows Error Reporting
Date: 1/17/2014 1:50:35 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Bob-PC
Description:
Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0

Problem signature:
P1: EoCApp.exe
P2: 1.0.87.0
P3: Divinity Original Sin
P4: Divinity Original Sin
P5: &#512;&#472;
P6: 200
P7: -1
P8:
P9:
P10:

Attached files:
C:\Users\Bob\AppData\Local\Temp\{10cfcef0-3153-4d9a-b869-b109f15ffca7}\appcompat.txt
C:\Users\Bob\AppData\Local\Temp\Tab52F.tmp

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: 02c4e249-7fb9-11e3-b485-1c6f65d5d182
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-17T20:50:35.000000000Z" />
<EventRecordID>162677</EventRecordID>
<Channel>Application</Channel>
<Computer>Bob-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>PCA2</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>EoCApp.exe</Data>
<Data>1.0.87.0</Data>
<Data>Divinity Original Sin</Data>
<Data>Divinity Original Sin</Data>
<Data>&#512;&#472;</Data>
<Data>200</Data>
<Data>-1</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Bob\AppData\Local\Temp\{10cfcef0-3153-4d9a-b869-b109f15ffca7}\appcompat.txt
C:\Users\Bob\AppData\Local\Temp\Tab52F.tmp</Data>
<Data>
</Data>
<Data>
</Data>
<Data>0</Data>
<Data>02c4e249-7fb9-11e3-b485-1c6f65d5d182</Data>
<Data>0</Data>
</EventData>
</Event>
Posted By: lfletch Re: Technical issues - 17/01/14 09:18 PM
Just bought the game and when i get into combat, i can't get the characters to move or attack. The game tells me the path and distance, but when i click on the path, it should move or if a creature that i am fighting is highlighted with the sword icon over it, it should attack it i press one of the mouse buttons, right? If i select a skill first they will use it to attack, but that seems to be the only way and they won't move at all in combat.
Posted By: Erdrix Re: Technical issues - 17/01/14 09:20 PM
I've had to double click and triple click a few times to get a response.
Posted By: Elvoc Re: Technical issues - 17/01/14 09:33 PM
This fixed my issue for crashing on startup...looks like a NIC application issue...

I was experiencing a problem where I would attempt to load a game and would immediately be kicked back to the main menu. I believed this to be caused by the game attempting to connect to a server or localhost and being denied, and was right.

I use a Killer NIC Bigfoot, and its caused problems with things like Skype and a few indie games for me. If you use a Killer NIC and can't get the game to load, try this. I'm not responsible for any issues you encounter for altering other files but the Killer NIC Manager will ask you after you restart if you want to revert this change.

If you go to \Program Files\Bigfoot Networks\Killer Network Manager\ with a cmd prompt, then run "killertool -lsp-unmap", it resolves a lot of the problems that this networking card has.

There is no confirmation for the change, so if you don't get an error, it likely worked. You do not need to restart for this change to occur.

Here is a skype thread with the same fix to show I mean no harm and its a known fix for issues: http://community.skype.com/t5/Windows-de...ght/true#M87387
Posted By: Kein Re: Technical issues - 17/01/14 09:38 PM
I need to bookmark this.
Posted By: Gronx Re: Technical issues - 17/01/14 09:43 PM
We've found a gamebreaker here! smile There's no way to play Co-op!
When I get invited by my friend and I accept it sends me to loading just to make me end up back at the main menu again. Does the same thing if I press participate when he's playing.

Thanks!
Posted By: Lyvendel Re: Technical issues - 17/01/14 10:43 PM
Hi

Like Gronx I can't play co-op : when I try, the game always crash !
Posted By: randir14 Re: Technical issues - 17/01/14 11:41 PM
I bought the game on Steam Early Access and I cant get it to launch. I just get this popup that never goes away: http://imgur.com/ea3biNp

My specs:

Windows 8 64 bit
i5 3570k @ 4.4 ghz
SLI gtx 770's
8 gb ram
120 gb SSD


-edit- solved, someone told me I had to press enter.
Posted By: Raze Re: Technical issues - 17/01/14 11:52 PM

That happens if you have the Windows font size set to medium or larger (more than 100%). If you look at the bottom of the window, you should see the top edges of 3 buttons: Play (selected by default, so that is what Enter does), 'Report a bug' and Quit.
Posted By: Ravenink Re: Technical issues - 18/01/14 12:22 AM
Hello all,

I can't launch the game. Everytime I try, EoCApp crashes.

Also, I used this Analysis Tool and it reports a problem with my CPU (i7 3630). Where or who should I send the zip file generated by this tool with the full report of the analysis?

Thanks in advance!

PS. Nevermind, I just found the e-mail address I should write to: supportdos@larian.com hehe
Posted By: Beyshan Re: Technical issues - 18/01/14 12:24 AM
New Game won't start. If i click "New Game" in the starting menu, it shows a loading screen and after a few seconds, it simply returns to the starting menu and the background music starts all over again.
Posted By: Kein Re: Technical issues - 18/01/14 12:39 AM
http://www.larian.com/forums/ubbthreads.php?ubb=showflat&Number=478371#Post478371

May be this will help? Not sure.
Posted By: CrowShark Re: Technical issues - 18/01/14 04:56 AM
Hi, I'm currently stuck with problem #2.(clicking on new game and then crashing during the loading screen)
Except I'm running windows 8. Although it's a 32-bit system, it's not vista or win 7. This might help you narrow it down to simply 32 bit systems? Anyhow, I hope you guys can get a fix for this problem soon, I was looking forward to helping this game's development and now I can't even test it frown Let me know when you guys have a fix for this problem.

Thanks!

CS.
Posted By: Aramintai Re: Technical issues - 18/01/14 11:25 AM
So, I've only started to play new build and what immediately is apprarent is that screen scrolling with mouse over UI objects like skill bar is still not working. And still annoying.
Posted By: Dralec Re: Technical issues - 18/01/14 12:37 PM
I am still unable to load a save... I crash every goddamn time.

I did a clean install, deleted old saves... And still I can't load a save either from a quicksave or a manual one without CTD.

If someone know how to solve this that would be great, since starting anew each time is a real pain.
Posted By: Volkira Re: Technical issues - 18/01/14 03:34 PM
I can't load up any save games.While loading a save game it will crash to desk top.After having to restart 6 times I'm going to wait for a patch to fix this.

Windows 7 64bit,
GTX590 using latest drivers.
i7 2600k
8 gig of ram.

Steam version Alpha.
Posted By: elmor Re: Technical issues - 18/01/14 03:37 PM
The same problem here, the game crash only when i try to load a save.

My pc is:
Intel I7 920
12 gb ram
geforce 770
Windows 7 ultimate 64 bit

Originally Posted by Dralec
I am still unable to load a save... I crash every goddamn time.

I did a clean install, deleted old saves... And still I can't load a save either from a quicksave or a manual one without CTD.

If someone know how to solve this that would be great, since starting anew each time is a real pain.
Posted By: Titoxasis Re: Technical issues- Saving and Loading - 18/01/14 03:58 PM
I am unable to load saves, both quick and "normal" ones.

I started a new game on Ultra settings (6-7 fps) quicksaved and changed the settings to medium, I got out of the game for the configuration changes to apply and was unable to load the game (crashes after a few seconds on the loadscreen)

I started yet another new game on medium settings (15-17 fps) I quicksaved and saved and was, again, unable to load.

My pc is:

Intel Corei5 CPU M 430 @2.27 GHz 2.27 GHz
4Gb RAM
W 7 Home premium
Posted By: elmor Re: Technical issues- Saving and Loading - 18/01/14 06:47 PM
No answers, no advice about "save problem"?
Posted By: CamoReaper Re: Technical issues - 18/01/14 08:33 PM
Game "soft" crashes (as in shows screen and can move mouse but cant do anything else) when trading with Sergeant Curtius. Had six items in trade window before it happened. Sorry if this has already been posted.
Posted By: Raze Re: Technical issues - 18/01/14 09:44 PM
Originally Posted by elmor
No answers, no advice about "save problem"?

Here is a link to a new game save (with mage/ranger default builds EDIT: link removed), if anyone would like to check if the problem is during the save process (in which case this save should work) or when loading (in which case it wouldn't... which is more likely). Extract the zip file into your ..\Documents\Larian Studios\Divinity Original Sin\Savegames folder.

Otherwise, please email supportdos@larian.com, if you haven't done so already, with a description of the problem and the report.zip file generated by the D:OS support tool.
Posted By: Billsauce Re: Technical issues - 18/01/14 10:17 PM
Thanks Raze, I just tried the save file and it still crashed. I'll send a report in an email shortly.
Posted By: elmor Re: Technical issues - 18/01/14 10:21 PM
The problem is loading the save frown

Originally Posted by Raze
Originally Posted by elmor
No answers, no advice about "save problem"?

Here is a link to a new game save (with mage/ranger default builds), if anyone would like to check if the problem is during the save process (in which case this save should work) or when loading (in which case it wouldn't... which is more likely). Extract the zip file into your ..\Documents\Larian Studios\Divinity Original Sin\Savegames folder.

Otherwise, please email supportdos@larian.com, if you haven't done so already, with a description of the problem and the report.zip file generated by the D:OS support tool.
Posted By: eidolon Re: Technical issues - 18/01/14 10:23 PM
1) For me, some info text for the menu buttons is missing:
http://steamcommunity.com/sharedfiles/filedetails/?id=218126885

2) The explanation text for sourcery is missing.
Posted By: Volkira Re: Technical issues - 18/01/14 11:36 PM
Originally Posted by Raze
Originally Posted by elmor
No answers, no advice about "save problem"?

Here is a link to a new game save (with mage/ranger default builds), if anyone would like to check if the problem is during the save process (in which case this save should work) or when loading (in which case it wouldn't... which is more likely). Extract the zip file into your ..\Documents\Larian Studios\Divinity Original Sin\Savegames folder.

Otherwise, please email supportdos@larian.com, if you haven't done so already, with a description of the problem and the report.zip file generated by the D:OS support tool.


I just tried the save you made and it didn't load up either.

I'll email support and attach the crash dump files.I also attached the Report zip in another email as I forgot to attach it with the crash dumps.
Posted By: Stabbey Re: Technical issues - 18/01/14 11:43 PM
Originally Posted by Raze
Originally Posted by elmor
No answers, no advice about "save problem"?

Here is a link to a new game save (with mage/ranger default builds), if anyone would like to check if the problem is during the save process (in which case this save should work) or when loading (in which case it wouldn't... which is more likely). Extract the zip file into your ..\Documents\Larian Studios\Divinity Original Sin\Savegames folder.

Otherwise, please email supportdos@larian.com, if you haven't done so already, with a description of the problem and the report.zip file generated by the D:OS support tool.


Yeah, that saved game didn't work for me either. I already sent in a couple saved games from 1.0.87 in hopes they'll help to diagnose the issue.
Posted By: GeneralGonzo Re: Technical issues - 19/01/14 08:01 AM
A pitty, new patch, same result:

game crashes to Desktop after loading Screen, so still no gaming for me :-(

Files send....
Posted By: Regnox Re: Technical issues - 19/01/14 09:08 AM
So... this is probably not going to be very clear... I've been playing a bit of coop but I've had some issues. I can join people's games, people can join mine as well and the same goes for the person I want to play with but when we try and play together it weirdly doesn't work.

The only difference I can see between us two and the others would be that our accounts are both linked with the steam family sharing beta thing but I don't really think that has anything to do with it. Any ideas?
Posted By: Sondaal Re: Technical issues - 19/01/14 12:28 PM
Swen told it was preferable to start a new game after an update..
I know it's a pain, but hey we're still in alpha wink
Posted By: eidolon Re: Technical issues - 19/01/14 01:24 PM
Somehow the Show Items button (default: Alt) has stopped working for me.

(Known bug) Some equipped and unequipped weapons have gone permanently missing after loading the game.

Not sure if this qualifies as a technical issue, but if you dig out the dead Ork without the mourning Ork showing you the location first, it has nothing in its inventory.
The mourning Ork also attacks other Orks if you lure them towards him.
Posted By: elmor Re: Technical issues - 19/01/14 03:09 PM
The save problem is still there.

Originally Posted by Sondaal
Swen told it was preferable to start a new game after an update..
I know it's a pain, but hey we're still in alpha wink
Posted By: Volkira Re: Technical issues - 19/01/14 06:27 PM
Originally Posted by Sondaal
Swen told it was preferable to start a new game after an update..
I know it's a pain, but hey we're still in alpha wink


The problem outright is Save games aren't loading for many of us in the current build and by that I mean starting a new game and saving and reloading that save.
We can't play unless we leave the game running continously 24hrs day in day out so we don't have to shut it down.
Posted By: DrugstoreMT Re: Technical issues - 20/01/14 03:31 AM
***Ill post this here also. I have this in my other thread but this is relevant to this discussion also***

Ok so I put in about 15 hours worth of play time. Saved the game late last night. Played a new game today since the saved one was a coop game with a friend.

The new game crashed while I was trying out crafting. No problem I saved it right before that. Tried to load the game. Crash. Tried again. Crash

Tried to load my game from last night. Crash. Tried to load any game. Crash

Did a file check. Crash.

Deleted the game entirely. Still Crash.

Deleted EVERYTHING related to this game from my hard drive. I was then able to actually start a game again. However after I saved it and tried to load it again. Crash. Basically I can play the game but only as long as I never quit or it does not crash.

Well im trying everything I can to track down the issue. My home PC is pretty nice. Its got a 660ti, 16gb DDR3, Asrock p67 extreme mobo, and an I5 2500k CPU. I tried everything above to no avail. So I also have a nice gaming laptop. Asus G75 series. It has an I7 3630 QM, 8gb DDR3, and a 670MX. Desktop is Win7 / Laptop is Win8.1

So on the desktop I deleted everything DOS related. Tried starting a new game and saving it. Was unable to load that save. So I started the game on my laptop and was able to start it just fine. Made a save and was able to load the save. So I copied my save files from the desktop and put them on the laptop. These files caused the game to crash.

So there is something wrong with saved files is what I am leaning towards. The only thing I cannot explain is why do new saves on the desktop crash also. New files on the laptop do not crash, or at least haven't yet.

Anymore info I could give to try and help PLEASE ASK! I want to play so bad. This was the most fun ive had gaming in a LONG time. Such a great co-op game!!!!
Posted By: mbrown3 Re: Technical issues - 20/01/14 05:40 PM
Game crashes on trying to load saved game or start new game. It sends error reports, but patches haven't addressed it. It doesn't seem to be related to the graphics drivers (my onboard are up to date, and using my graphics card results in the same issue).

I'm not writing because I'm upset at not being able to play; I'm writing so that maybe I can help figure out the crash and get it fixed. If there's some information I can provide, let me know.
Posted By: Benwa69 Re: Technical issues - 20/01/14 05:49 PM
Any recent developments on save games not loading? Reinstalled game twice - still no dice. - 2 other crashes - once after raining out burning ship and talking to pablo, once when was attacked by ogre on beach and ran into town - guards attacked me, shut gate with ogre in town then crash.
Running Win 7 home prem 64.
AMD FX 6300 - 3.5 ghz and 6 core
8 mb RAM, AMD Radeon 7800
Direct X 11
Realize this is an alpha - but I am trying to do the various tasks - crafting and stealing and saving game before actions but getting killed so a reload would be appreciated.
Have tried to reload save from EoCApp - still getting error and crash out of game
Posted By: TorMentAr Re: Technical issues - 20/01/14 06:16 PM
Hi, Me and my friend is both crashing when trying to craft potions/explosive arrows, and charming arrow (once)

just letting you know smile and maybe if there is a fix ^^ i'll become a very happy guy smile
Posted By: lokitrixter Re: Technical issues - 20/01/14 06:18 PM
Originally Posted by TorMentAr
Hi, Me and my friend is both crashing when trying to craft potions/explosive arrows, and charming arrow (once)

just letting you know smile and maybe if there is a fix ^^ i'll become a very happy guy smile


This is a known and well documented crafting bug. It is high priority. It is caused by crafting an item that stacks that you already have in your inventory.
Posted By: Razzmann Re: Technical issues - 20/01/14 06:46 PM
Hey, the game crashed after telling Desdemona what Samson (I don´t know whether it´s the correct name - the ghost in the lighthouse) did.
Posted By: Henrik_Viking Re: Technical issues - 20/01/14 09:21 PM
I can't even start my game. I try to launch it in Steam but it crashes immediately. I got XP and the game should be able play on XP. I update my computer regularly to so I don't know what else there is.
Posted By: Robrecht Re: Technical issues - 20/01/14 09:22 PM
Originally Posted by Henrik_Viking
I can't even start my game. I try to launch it in Steam but it crashes immediately. I got XP and the game should be able play on XP. I update my computer regularly to so I don't know what else there is.


If you are running a 32-bit version of windows, that is very likely to be the cause. Larian knows about this and has previously stated that this is a (very) high priority bug they're working on to fix.
Posted By: Henrik_Viking Re: Technical issues - 20/01/14 09:28 PM
Originally Posted by Robrecht
Originally Posted by Henrik_Viking
I can't even start my game. I try to launch it in Steam but it crashes immediately. I got XP and the game should be able play on XP. I update my computer regularly to so I don't know what else there is.


If you are running a 32-bit version of windows, that is very likely to be the cause. Larian knows about this and has previously stated that this is a (very) high priority bug they're working on to fix.


OK. I'll just have to wait until that bug is resolved then smile
Posted By: Zarnivoop Re: Technical issues - 20/01/14 09:38 PM
I use a 2560x1440 screen, which is a fairly common resolution these days. The game does not detect any available resolutions in the settings. It instead appears to run in possibly 1200x800, with black borders on the sides, exactly the same as in Dragon Commander.

Will this be fixed in the final release?
Posted By: Raze Re: Technical issues - 21/01/14 01:11 AM

Try right clicking the executable and run the game as administrator (..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe). That helped someone in Divinity 2 that had missing resolutions (though in that case it was only higher resolutions that were missing).

Did you try changing the display mode to fake fullscreen or windowed?

You can also try deleting/renaming the graphicSettings.lsx file (..\users\%username%\My Documents\Larian Studios\Divinity Original Sin), and see if getting the game to recreate it will fix the resolution options.

Try changing your desktop resolution, and see if that gets any resolutions added to the dropdown list in the game settings (though the game will not list anything higher than your current desktop resolution).


You can edit the graphicSettings.lsx in Wordpad, or other text editor, to manually change the resolution. Search for the section:

</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenHeight" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1600" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenWidth" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="2560" type="4" />
</node>
Posted By: elmor Re: Technical issues - 21/01/14 05:14 PM
any news for the loading save problem?
Posted By: Bittereinder Re: Technical issues - 21/01/14 05:45 PM
Originally Posted by Henrik_Viking
I can't even start my game. I try to launch it in Steam but it crashes immediately. I got XP and the game should be able play on XP. I update my computer regularly to so I don't know what else there is.


Just a heads-up, Microsoft will stop supporting XP in April this year. So it might be time to start thinking about installing a newer operating system.

Originally Posted by elmor
any news for the loading save problem?


Swen has stated that they are aware of this bug and that they're going to release a hotfix any day now.
Posted By: Zarnivoop Re: Technical issues - 21/01/14 06:04 PM
Running as administrator had no effect.

Editing graphicsSettings.lsx did not work, and the default values (800x600) were reset each game restart.

Fake fullscreen had no effect. Windowed neither - it appeared to run in 800x600 as well.

Switching to 1920x1080 as my display's resolution in Windows did work. This is undesirable though - 1920x1080 on a 27" screen is not pretty. I can not remember a non-ancient game that forced me to do that. Do you think it will be fixed?
Posted By: Volkira Re: Technical issues - 21/01/14 07:26 PM
Build: 1.0.93.0

Still unable to load a save game past and present builds.

With latest build I get this pop up message when trying to save a game.

"Save Game Failed(copy to Level cache Failed)Please report this."
Posted By: elmor Re: Technical issues - 21/01/14 07:40 PM
For me the same...This situation is really annoying. I have to test a game doying everytime the same thing because i cannot save or load anything?

Originally Posted by Volkira
Build: 1.0.93.0

Still unable to load a save game past and present builds.

With latest build I get this pop up message when trying to save a game.

"Save Game Failed(copy to Level cache Failed)Please report this."
Posted By: ReggX Re: Technical issues - 21/01/14 07:57 PM
I don't know if this is a recent bug or it existet for longer.

Killing your teammate earns you 250 XP.

If you abuse the system of instant revives, then you can kill your teammate over and over again to farm XP.

But: If you die and level up at the same time, you won't revive on your own and stay dead.

So, there are 2 bugs here. One is a gameplay decision that could lead to abuse and the other seems to be a bug when 2 events happen at the same time and throw off the game logic.
Posted By: Sidrail Re: Technical issues - 21/01/14 08:20 PM
The old savegames still won´t load. Game crashes every time.
I cannot say whether i am able to load a new game because i cannot save it.
Getting this massage: "Save Game Failed(copy to Level cache Failed.)Please report this."
It doesn´t matter if i save it with quicksave or through the menu..
Posted By: Pongozila Re: Technical issues - 21/01/14 08:30 PM
Great... now my game won't even open... =(

Scratch that, deleted, restarted the PC, and re-installed... working! Unfortunately saving is still broken for me.. =(
Posted By: Ser-volk Re: Technical issues - 21/01/14 09:36 PM
Hallo, hopefully it helps

http://steamcommunity.com/sharedfiles/filedetails/?id=219348572
saves

http://steamcommunity.com/sharedfiles/filedetails/?id=219348555
stats?

http://steamcommunity.com/sharedfiles/filedetails/?id=219348491
missing something

http://steamcommunity.com/sharedfiles/filedetails/?id=219348520
filters
Posted By: Drakz Re: Technical issues - 21/01/14 11:17 PM
I started on the game and not sure if it is just me experiencing this but when I give a character a command to do it takes a long time before they perform the task and sometimes when I try to move or pick something up or interact with the crate on the beach it just does nothing at all.
This became so bad that I only made it to the journal and had to quit the game.


Posted By: Kein Re: Technical issues - 21/01/14 11:40 PM
This was reported before and it seems like system performance issues.

What is your specs?
Posted By: Drakz Re: Technical issues - 22/01/14 08:47 AM
That issues seemed to be fine the next time I went on to it. Was able to pick up and interact with people and objects. But during combat I will press to attack or move and it will take multiple times of pressing before they will actually do it. I thought I should mention it and hope it helps.

These are my specs as well: Machine name: DELL-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Studio 1555
BIOS: Ver 1.00 BIOS A07 PARTTBL
Processor: Intel(R) Core(TM)2 Duo CPU P7450 @ 2.13GHz (2 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 4060MB RAM
Page File: 2065MB used, 8493MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Posted By: elmor Re: Technical issues - 22/01/14 12:03 PM
Please let's do something for this annoying loading save problem...:(
Posted By: Kein Re: Technical issues - 22/01/14 01:04 PM
Originally Posted by Drakz
That issues seemed to be fine the next time I went on to it. Was able to pick up and interact with people and objects. But during combat I will press to attack or move and it will take multiple times of pressing before they will actually do it. I thought I should mention it and hope it helps.

These are my specs as well: Machine name: DELL-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Studio 1555
BIOS: Ver 1.00 BIOS A07 PARTTBL
Processor: Intel(R) Core(TM)2 Duo CPU P7450 @ 2.13GHz (2 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 4060MB RAM
Page File: 2065MB used, 8493MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode


Well, truth to be told your notebook is a bit weak. Most of the issues you are having right now is due to unpolished state of the game. There will be performance issues on such system.
Posted By: Robrecht Re: Technical issues - 22/01/14 02:13 PM
I experienced the following in version 1.0.93:

Scarlett & Roderick were both dead, but Roderick (who died first) respawned when Scarlett died, and then just kept on respawning whenever he died. Saving the game and reloading it did not make the issue go away. It seems that Roderick is in a persistent 'ready for combat' state.
Posted By: elmor Re: Technical issues - 22/01/14 03:46 PM
Also after the last patch the game still crash when loadinq a save...
Posted By: Kein Re: Technical issues - 22/01/14 04:51 PM
I was wrong, the issue is still here:

[Linked Image]

Once you minimize the game, it removes the GPU load. but CPU load goes to 100% on one core.
Posted By: elmor Re: Technical issues - 22/01/14 09:01 PM
Im the only one with still the save game problem?
Posted By: Jshway Re: Technical issues - 23/01/14 02:16 AM
Whenever I start a new game it just gets stuck in the loading screen for about 15 minutes, then I hear some sound and it goes back to the main menu. No crash report, error messages or anything. It just naturally goes back to main menu.

I have tried starting the game manually from the application in the steamapps folder with no success.

No clue what to do, but would appreciate a fast response if there is actually a fix for it yet.

Edit: After reading through every page and every post I have yet to find a solution. I am not running Killer NIC, I have a realtek network card and nothing else has worked.

And I AM running 32bit windows 7. Just for clarification.

Edit: So it turns out it either must have been my firewall, or the mini patch that was released today fixed it. I just went into advanced settings with my firewall (Comodo Dragon) and turned off everything. Apparently when it is in safe mode, even if you completely exit the firewall it still runs in the background.
Posted By: Kein Re: Technical issues - 23/01/14 02:23 AM
I think this issue is similar to this one: http://steamcommunity.com/app/230230/discussions/0/630802979221231178/
Posted By: JFSeiki Re: Technical issues - 23/01/14 02:33 AM
If that's the case it might help for some people to disable steam cloud sync even if the game doesn't use it.
Posted By: Gyson Re: Technical issues - 23/01/14 11:24 PM
Looted items are still vanishing from my inventory (and the world) post 1.0.95 patch. While this problem seemed to be fixed for the most part, it doesn't appear to be resolved entirely.

I saved the game last night, but when I went back to check it today I immediately noticed several items were missing. They all seem to be items that were looted from the ground:

- both the bow and sword looted from the ground at the first orc battle (when approaching the first town) are missing. I had these items equipped across both characters. Now their hands are empty.

- the Legionnaire's Handbook (with the crafting recipes in it) obtained from the bridge with the two guards before arriving at the first town. I had placed this on a shelf in the abandoned house within the first town, along with several other books I had collected. They are still there but that book vanished.

- most of the clams/shells I had picked up on my way to the first town. I had placed these within a storage container within the same abandoned house. Other items are still in the container but most of the clams/shells are gone.

- a few other items which I'm not sure about, based on the spaces randomly occupying my inventory now that weren't there before.

One interesting thing to note is that this particular save game folder (of this particular save) is lacking the *.bmp file that provides the thumbnail image for the saved game. It's like the saving process didn't complete correctly, which might explain why items are missing.

I just want to be clear that this save file was created post 1.0.95 and this problem discovered prior to the delivery of the 1.0.99 patch released today. So, this wasn't a problem with backwards compatibility on older saves. The save was made on version 1.0.95 of the client and then the load and discovery of the items missing happened on version 1.0.95 of the client. This was also a new game that was started post version 1.0.93 where the problem of disappearing items was supposedly fixed.

If you need me to zip this save folder up and send it to you so you can look at it for clues, I can. Just let me know where to send it.
Posted By: Dr.Kirk Re: Technical issues - 24/01/14 12:18 AM
Hello, I found a bug in the game, after which the game constantly crashes with error!
Start dialog, after crash the game.
Game crash after click (end) text button.
Posted By: lokitrixter Re: Technical issues - 24/01/14 12:24 AM
Originally Posted by Dr.Kirk
Hello, I found a bug in the game, after which the game constantly crashes with error!
Start dialog, after crash the game.
Game crash after click (end) text button.


The quest is bugged at the moment and cannot be completed. Known issue and hopefully being looked into.
Posted By: Dr.Kirk Re: Technical issues - 24/01/14 12:31 AM
Sorry for bad english I just live in Russia and I love the whole series of games, do not know what is already known about this bug, thank you for the timely response. Take a walk on what some still see this cave + very often crash the game, probably in itself is full of holes...
Posted By: NichtDerRedeWert Re: Technical issues - 24/01/14 12:57 AM
When provoking a guard to the point they want to start a fight (e.g. by repeatedly trying to steal stuff while in their field of vision) they open a dialogbox saying that they will start to fight me now. If I leave the map while this dialogbox is still open (and thus, the fight has not jet started) my party moves to the new map and the framerate drops down to like 1 screen per 10 seconds and stays there. Pressing f5 to save and f8 to quickload allows me to reload the savegame with normal framerate. If I walk back to the map with the guard he will engage in a fight the moment he detects me. I could produce this behavior two times by provoking the first guard in the prison cellar and moving back to the ground floor on time but it did not always happen.
Posted By: deadsanta Re: Technical issues - 24/01/14 04:24 AM
0.99 post-hotfix issue:

Talk to snorri, persuade him to fight me, game hangs on the beginning of his turn. Repeatable, happens every time I try to finish this area: Move sarcophagus lid, chat with snorri, get him to fight, hang at turn 1 (he goes before anyone in my party). Previously there was a mechanism that forced a turn change when there was an AI hang, doesn't seem to be working anymore.

Any workaround to this?

Also possibly related: Madora (NPC fighter) has 2 "!"'s over her head now and I cannot interect with her in convo mode, although she will still fight. Reload does nothing.
Posted By: AmenhotepIII Re: Technical issues - 24/01/14 12:45 PM
Used Madora to kill the elf, alone. She has an exclamation mark over her and there's no way to talk to her now (also later two "!" appeared - still no conversation).
Posted By: elmor Re: Technical issues - 25/01/14 12:56 PM
In windowed mode if you minimize, the game crash.
Posted By: Beyshan Re: Technical issues - 25/01/14 10:16 PM
I still have the same problem: When I click "New Game" on the Menu, the loading screen appears and shortly after, the game just returns to the menu. Endless loop. No crash, no error message, just.. yeah.. I deactivated my firewall, assuming that it was causing the problems, but nope.. updated drivers - nope, reinstalled dvix - nope. I also used the analysis tool and it says everything is fine. I am.. confused ^^

Btw: I use Windows 7 64 bit, I7-2600K CPU @3.4GHz and an AMD Radeon HD 6900 Series graphics card
Posted By: Dracolich Re: Technical issues - 26/01/14 07:22 AM
Issue with quicksaving and regular save:

Quicksave: if you try to load after heading north and reachign 3 skeletal mages Lvl 5 and 4 Skeletal Melee/Archer (Mix) or right before it, loading said Quicksave will crash the game to desktop

Save Issue: Last save game does not save properly updates .gif pic on right side but last save info is invalid & loads a previous time that file was saved for me was 8 hours back.

I Use Windows 7 64x AMD FX-8350 Eight-Core 4GHz AM3+ Processor,with 32GB of DDR3 Ram and two Evga Nivida Geforce Titans SLI'd so it's not an issue with my PC.
Posted By: Stalkingwolf Re: Technical issues - 26/01/14 08:21 PM
the fan of my GTX 560 ti is constantly running on high speed.
Playing in "Fake Fullscreen".
Posted By: Kein Re: Technical issues - 26/01/14 08:39 PM
Force vsync in Nvidia Control panel.
Posted By: Stigm Re: Technical issues - 27/01/14 04:15 AM
Game loads and then drops after I try to start a new game.
http://i58.fastpic.ru/big/2014/0127/5d/24b678f16747dee96766a979bbc7af5d.jpg
Sorry for too big screen. Tried 5-6 times and all the time game drops.
Posted By: Kein Re: Technical issues - 27/01/14 04:24 AM
Windows 32bit?
Posted By: Raze Re: Technical issues - 27/01/14 04:42 AM

There is a know issue with 32 bit versions of windows. This may help, in that case: Hack for 32bit windows users.

Make sure your firewall isn't blocking access for the game (EoCApp.exe and SupportTool.exe both need access).

See Killer Networks NIC and can't load the game? Fix!, if applicable.


Try starting the game directly from the '..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file. Perhaps right click and run as administrator (or right click, select properties and switch to the Compatibility tab if that doesn't help).
Posted By: Xerxes_Mrc Re: Technical issues - 27/01/14 02:23 PM
Hello!
Don't know if someone already posted these bugs, but here they're!
Game version: 1.0.102

&#8470;1
After failed attempt to kill two drunken guards (Junius and Balibius.. i guess?), I reloaded the game at attacked them again. This time I heard two different music: first "general" combat music that starts immediately with combat, and then started another one that "overlayed" on first one.


&#8470;2
When I had a Level Up, I opened Inventory window to look at abilities. And there were no description for "Sourcery" ability, just "Sourcery determines..." in hint message (the one that appears when pointing on something)

Screenshot:
https://drive.google.com/file/d/0B-WX2ZctvF0Tc0taamdDQ2VHR1k/edit?usp=sharing


&#8470;3
When pressing "Alt" to look at what items I can pick, item name above the gold didn't showed up.

Screenshot:
https://drive.google.com/file/d/0B-WX2ZctvF0TemRTUm5YVDZ6TUU/edit?usp=sharing


&#8470;4
There're two options ("(end)" and "(continue)") in one place when talking with Orc Female (the one that under the love potion effect)

Screenshot:
https://drive.google.com/file/d/0B-WX2ZctvF0TdkoySEstcTRMRE0/edit?usp=sharing


&#8470;5
This connected with those Orc too. Something caused situation when dialogue window closed (but actual dialogue isn't finished yet!) and player can move,use items, etc., and when clicking on Orc Female to talk at this moment, the dialogue window opens but there's no way to close it again:
there's just a lot of empty spcae and unclickable "End" option.

Screenshot. Unclickable "End" isn't present on sc, though:
https://drive.google.com/file/d/0B-WX2ZctvF0TYV91R01OYnVHb00/edit?usp=sharing

Thank you to have a minute for reading this massive post smile
Posted By: Chris_C Re: Technical issues - 27/01/14 03:20 PM
I have asked both Jahan and Madora to join the party and they have done, yet they do not follow me and the woman around. Do they only do so once you leave the city or something?
Posted By: Bittereinder Re: Technical issues - 27/01/14 03:27 PM
Do you see a little chain between Scarlett/Roderick's character portrait and that of Jahan/Madora? If not, try to drag the portraits on top of each other. If yes, you're probably dealing with a bug.
Posted By: Raze Re: Technical issues - 27/01/14 11:57 PM

I had that problem (neither companions' portrait showed up, though their dialog changed as if they joined the party) in 1.0.93/95, but a new game in 1.0.102 (after renaming the '..\Documents\Larian Studios\Divinity Original Sin' folder) worked fine.

The D:OS folder in My Documents contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing.
Posted By: elmor Re: Technical issues - 28/01/14 06:17 PM
Just after killing Evelyn, when i start to take the loot the game crash.
Posted By: Schattensengel Re: Technical issues - 28/01/14 06:21 PM
The Monitor sets itself on standby and tuns on again afeter 1 minute. Or it turns black and the whole System crashes.
Posted By: Raze Re: Technical issues - 28/01/14 06:39 PM

Schattensengel, is that when you try to start the game, or during the game? If while you are playing, is it random, or associated with something you are doing (the start of a conversation, or entering a particular location, etc)?
Posted By: Kein Re: Technical issues - 28/01/14 10:46 PM
Originally Posted by Schattensengel
The Monitor sets itself on standby and tuns on again afeter 1 minute. Or it turns black and the whole System crashes.


You need to provide more info. Does this happens when you just start the game or, for example, after a hour of play?
Posted By: Kirin Re: Technical issues - 29/01/14 04:50 PM
issues:

1: crabs in the "the cove" do not attack, including the boss crab Ceasar. They just stand there doing nothing.

2: Monsters do not regenerate HP and considering "flee combat" is instant and can be repeatedly used at no cost, anything can be killed at any level with a mage or ranged dd.
Shoot fireball from far, flee, repeat.
Killed last boss in the game (ghost that raises as a skelly after death) with a mage lvl 3 or 4 that way.

3: Lockpicking doesn't work. Could not pick a single lock with a skill lvl 6, and yes, i had the actuall lockpicking skill learned.

4: At the last stage of the murder quest, Evelyn gives a speach after which it seems that she should engage in combat with you but nothing happens.

Posted By: lokitrixter Re: Technical issues - 29/01/14 04:57 PM
For lockpicking WHAT are you trying to unlock? Certain things require a key and can't be picked. I have one in lockpick and can open most things. Evelyn's House is one of those places that needs a key. Maybe a notification that a key is required would help.

If you think the Pirate is the last thing to kill in the Alpha then you're sadly mistaken.
Posted By: TQBatman Re: Technical issues - 29/01/14 05:01 PM
Originally Posted by lokitrixter
Evelyn's House is one of those places that needs a key.


Really? I just beat the door down with an axe! Took a while, though.
Posted By: lokitrixter Re: Technical issues - 29/01/14 05:14 PM
Originally Posted by TQBatman
Originally Posted by lokitrixter
Evelyn's House is one of those places that needs a key.


Really? I just beat the door down with an axe! Took a while, though.


Well I meant in the way of lockpicking
Posted By: Kirin Re: Technical issues - 29/01/14 06:26 PM
Originally Posted by lokitrixter
For lockpicking WHAT are you trying to unlock? Certain things require a key and can't be picked. I have one in lockpick and can open most things. Evelyn's House is one of those places that needs a key. Maybe a notification that a key is required would help.

If you think the Pirate is the last thing to kill in the Alpha then you're sadly mistaken.


and what is the last thing to kill in alpha? been everywhere ...
Posted By: lokitrixter Re: Technical issues - 29/01/14 06:33 PM
I would say Braccus the Demon is the last thing to kill. Followed by all the citizens of Cyseal.
Posted By: elmor Re: Technical issues - 29/01/14 07:14 PM
Everytime i speak with Desdemona about her lost love at Lighthouse the game crash...Anyone with this problem?
Posted By: lokitrixter Re: Technical issues - 29/01/14 07:16 PM
Originally Posted by elmor
Everytime i speak with Desdemona about her lost love at Lighthouse the game crash...


This is known and the quest cannot be completed at this time. Hopefully the major update coming will fix this.
Posted By: elmor Re: Technical issues - 29/01/14 07:23 PM
Ok thx for the answer.
Posted By: Kirin Re: Technical issues - 29/01/14 07:38 PM
Originally Posted by lokitrixter
I would say Braccus the Demon is the last thing to kill. Followed by all the citizens of Cyseal.


hmm.. where is that Braccus?
Posted By: lokitrixter Re: Technical issues - 29/01/14 07:44 PM
Here's round 1 of the fight
[Linked Image]


Then round 2
[Linked Image]
Posted By: Kirin Re: Technical issues - 29/01/14 07:52 PM
nice ... but can you plz tell me how to get there? to braccus?

what area is he in or maybe i need to get some quest or something?
Posted By: lokitrixter Re: Technical issues - 29/01/14 07:57 PM
You need to go to
one of the end of alpha barriers. Unlink your companions from your party. Link the companions together. Send them over the alpha barrier. Take control of companions. Fights in this area are 7-9. You can explore a decent amount this way. Mains can't join you above ground *hint*. You will find some information that pertains to Jake and that whole situation as well if you are interested.
Posted By: Kein Re: Technical issues - 29/01/14 09:50 PM
Guys, what are you talking about ARE NOT TECHNICAL ISSUES

Go there: http://www.larian.com/forums/ubbthreads.php?ubb=showflat&Number=476113#Post476113
Posted By: elmor Re: Technical issues - 30/01/14 12:08 PM
After a few hours of play i can confirm that in the Black Cove the game often crashes at random.
Posted By: unhappy_user Re: Technical issues - 30/01/14 06:56 PM
Hi

I downloaded the game on Steam, and I am not even able to launch the game!

When I launch the app, and I click on "Play", I directly have a message "Divinity Original Sin has stopped working" with a smiley ... asking me to check online for solution or close the problem

I uninstalled the game and downloaded it again, it failed again.
I verified game cache, still not work ...

The first time I launched the app it asked me some privacy settings and I clicked "Maybe Later". Since then, he never asked me again anything.

Thanks for your help.

BR
Posted By: lokitrixter Re: Technical issues - 30/01/14 07:14 PM
Have you tried running EoC.exe directly from the install folder as an administrator? This might help. I got this issue for a while yesterday and just restarted Steam and was able to play again. Was weird because it was the first time I had start up issues.
Posted By: unhappy_user Re: Technical issues - 30/01/14 08:22 PM
Hi Loki

Thx for the tip, I tried bu still the same issue.
If I run EoCApp as administrator it directly fails also smirk
Posted By: Kein Re: Technical issues - 31/01/14 06:09 AM
Originally Posted by unhappy_user
Hi

I downloaded the game on Steam, and I am not even able to launch the game!

When I launch the app, and I click on "Play", I directly have a message "Divinity Original Sin has stopped working" with a smiley ... asking me to check online for solution or close the problem

I uninstalled the game and downloaded it again, it failed again.
I verified game cache, still not work ...

The first time I launched the app it asked me some privacy settings and I clicked "Maybe Later". Since then, he never asked me again anything.

Thanks for your help.

BR


Hello.
Could you please tell me if you are using 32 or 64 bit OS?

WinKey+PAUSE BREAK will show it.
Posted By: bologg Re: Technical issues - 31/01/14 03:25 PM
Hello,

I just purchased the alpha version
and I can't start the game at all.
I tried launching the exe file as administrator, doesn't help.

I just launch the game, click on "New Game",
the loading screen with the controls shows,
and then, the application crashes. (back to windows, with an error popup)

I already reported through the report tool, but I would like to know whether this is a common issue?

I'm using windows 7 64-bit (korean version).
Posted By: unhappy_user Re: Technical issues - 31/01/14 05:30 PM
Originally Posted by Kein
Originally Posted by unhappy_user
Hi

I downloaded the game on Steam, and I am not even able to launch the game!

When I launch the app, and I click on "Play", I directly have a message "Divinity Original Sin has stopped working" with a smiley ... asking me to check online for solution or close the problem

I uninstalled the game and downloaded it again, it failed again.
I verified game cache, still not work ...

The first time I launched the app it asked me some privacy settings and I clicked "Maybe Later". Since then, he never asked me again anything.

Thanks for your help.

BR


Hello.
Could you please tell me if you are using 32 or 64 bit OS?

WinKey+PAUSE BREAK will show it.


Hi,

I'm using 64 bits OS
Posted By: Raze Re: Technical issues - 31/01/14 05:34 PM

No, it isn't common, but a few people have also run into that problem with 64 bit versions of windows (it is common in 32 bit versions, though more returning to the main menu than crashing). There should be a large update today, as long as no serious problems are found during QA. It is 6:30pm in Belgium now, so it should be out soon (12 minutes ago Swen Vincke tweeted "Almost - just one last bug").
Posted By: Kein Re: Technical issues - 01/02/14 02:28 AM
bologg
unhappy_user


Try now, after the update.

Additionally, please remove "Larian Studios" folder from "My Documents" and try again.
Posted By: Raze Re: Technical issues - 01/02/14 04:07 AM

If you have Dragon Commander, just remove/rename the 'Divinity Original Sin' subfolder in the ..\My Documents\Larian Studios' folder.
Posted By: unhappy_user Re: Technical issues - 01/02/14 08:45 AM
It still doesn't work ... just the icon changed from a smiley to a warrior, should I launch as Admin or not.

Otherwise I have no Larian Studios folders in my documents

Is the fact that I clicked on "Maybe Later" very first window responsible of that?
Posted By: Raze Re: Technical issues - 01/02/14 09:57 AM

It couldn't hurt to try running as administrator.

Check if your firewall is blocking access (Control Panel, System and Security, Windows Firewall, Allow a program through Windows Firewall). If you don't see 'Divinity Original Sin' in the list, click on Allow another program, browse to the '..\SteamApps\common\Divinity - Original Sin\Shipping' folder and add EoCApp.exe and SupportTool.exe.
Posted By: bologg Re: Technical issues - 01/02/14 11:48 AM
I removed the folder, tried again
but same bug. Only the icon changed.

I checked the firewall settings and all programs for the game are not blocked (allowed).

I sent the crashlog using the support tool.
Hope it helps.
Posted By: unhappy_user Re: Technical issues - 01/02/14 03:17 PM
same for me, still doesn t work
Posted By: Malorey Re: Technical issues - 01/02/14 10:21 PM
Originally Posted by unhappy_user
Hi

I downloaded the game on Steam, and I am not even able to launch the game!


Hello,
I just bought the game on Steam and have the exact same problem.

I use Windows 64 bit and I play on a laptop with integrated graphics and also an Nvidia GTX 670M. I've set the game to use the dedicated GPU and not integrated.

I filled in the error report and sent files.

Thanks for any help...really want to play the game!
Posted By: Ser-volk Re: Technical issues - 01/02/14 10:28 PM
screenshots

[Linked Image]
filters not working

[Linked Image]
???? or this is normal?

[Linked Image]
stats

[Linked Image]
options control

in better quality
http://steamcommunity.com/sharedfiles/filedetails/?id=219348555
stats?
http://steamcommunity.com/sharedfiles/filedetails/?id=219348491
missing something
http://steamcommunity.com/sharedfiles/filedetails/?id=219348520
filters
Posted By: Raze Re: Technical issues - 01/02/14 11:09 PM

Presumably sourcery determines something unlocked by a plot event (your characters are Source Hunters). Filters have not been implemented yet.
Posted By: Malorey Re: Technical issues - 02/02/14 05:57 AM
Hi! My game's working now. I verified the integrity of the game on Steam and there were 301 files missing. All good...for now smile
Posted By: unhappy_user Re: Technical issues - 02/02/14 11:48 AM
??

Any help?

I'm expecting at least some help/comment from technical service for resolving the issue
I'm ok for paying money for helping a product to be finished, but please help people unable to launch it

Otherwise really don't I see the point of making a payable alpha
Posted By: Kein Re: Technical issues - 02/02/14 12:29 PM
Have you tried to contact support?
Posted By: Aramintai Re: Technical issues - 02/02/14 12:59 PM
Some graphical issues:
1. Shadows from outside the house (tree shadows) can be seen in house interior:
[Linked Image]

2. Terrain beyond the edge of the map can be seen as black (unrendered?):
[Linked Image]

3. Characters can walk through each other (clipping issue):
[Linked Image]
Posted By: Raze Re: Technical issues - 02/02/14 07:20 PM
Originally Posted by unhappy_user
Any help?

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.
Posted By: Sacred Re: Technical issues - 04/02/14 03:04 PM
I'm running two monitors and Crossfire enabled with two AMD 6850s, approx 10 minutes into playing 1/4~ of my monitor will shift to the right side, from the left. The other 3/4~ will shift to the left to fill the sudden void. I've replicated this twice, once with Vsync on and once off. I'll verify with steam then see if it replicates and take a picture.

NOTE: this lasted outside of the game as well requiring a restart.
EDIT: This is what happens after the bug. I didnt get the same reproduction because the screen didn't split but I got the same end results approx.
[Linked Image]
Posted By: Kregar Unable to start a new game - 08/02/14 12:29 AM
Hi Folks,

Sorry if this issue has been addressed already, I didn't see it in the forums.

I get to the main screen, choose new game, there's about 15 seconds of loading....then back to the main menu.

My setup is:

Intel i7 970 @3.2 GHz
2xGeForce GTX 570 video
12 Gig Ram
Windows 7 Ultimate - 64 Bit

Thanks,
Kregar
Posted By: Raze Re: Unable to start a new game - 08/02/14 04:23 AM

Make sure your firewall isn't blocking access for the game (EoCApp.exe and SupportTool.exe both need access).

Try starting the game directly from the '..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file. Perhaps right click and run as administrator (or right click, select properties and switch to the Compatibility tab if that doesn't help).

See Killer Networks NIC and can't load the game? Fix!, if applicable.
Posted By: Hlalueth Re: Unable to start a new game - 08/02/14 03:25 PM
Hey there,
i´m constantly getting a bluescreen after playing some minutes. Sometimes after 15 minutes, sometimes more quicker.
My operating System is Win 7 64bit. Don´t know if my Hardware is good to know?
Posted By: Stabbey Re: Unable to start a new game - 08/02/14 03:42 PM
Bluescreens - especially on Windows 7 - are typically signs of hardware failure. I'd get that checked if I were you.

You could try playing other games or doing other things and see if you still get the issue.
Posted By: Kein Re: Unable to start a new game - 08/02/14 04:51 PM
Originally Posted by Hlalueth
Hey there,
i´m constantly getting a bluescreen after playing some minutes. Sometimes after 15 minutes, sometimes more quicker.
My operating System is Win 7 64bit. Don´t know if my Hardware is good to know?


WINKEY+PAUSE BREAK -> Advanced system settings -> Startup and recovery -> Settings -> select "Small minidump" and uncheck "Automatically restart".

Now you can see what the issue causes crash. Additional, you can download BlueScreenView from http://www.nirsoft.net to get some data.


But before that I'd get MSIafterburner or NvidiaInspector and made sure that:

1. GPU Temperature during intensive gameplay does not go above 70C
2. Cooler usage percentage actually increases if GPU temperature increases (ie auto-tune works fine).

Additionally, RealTemp to monitor CPU temperature. CPU cores at 80C isn't a good sign.

But I hope it just driver crash. AMD Radeon?
Posted By: Hlalueth Re: Unable to start a new game - 08/02/14 05:51 PM
so i just used "whocrashed" and it says:

On Sat 08.02.2014 15:06:14 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020814-23868-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xBD88)
Bugcheck code: 0x116 (0xFFFFFA8009FDA310, 0xFFFFF88007261D88, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

I also checked my Hardware and no heat problem here. CPU is not above 40C and GPU is not above 58C.
And sry for my bad english laugh

And yes, AMD Radeon HD 7750.
Posted By: Kein Re: Unable to start a new game - 08/02/14 07:28 PM
Yep, that's videodriver issue.

My first suggestion depends on your current state of drivers. Is it the latest beta? Then rollback to latest stable release. Is it the latest stable? Then update to latest beta.

Be sure that you do CLEAN install. For that, first you must delete current version of drivers via Control panel/Programs and Features, then run Driver Uninstaller (http://www.guru3d.com/files_details/display_driver_uninstaller_download.html) to clean up the leftovers and then restart and install new or old version.

Try to test the game with it.
Posted By: Hlalueth Re: Unable to start a new game - 08/02/14 09:39 PM
Thx for the help, i'll try it tomorrow. I'm on nightshift right now...
Posted By: Tegen Re: Unable to start a new game - 09/02/14 03:53 AM
anyone else having issues with the Tornado spell causing damage to the caster and not completely dissipating electrical clouds and green clouds?
Posted By: Kein Re: Unable to start a new game - 09/02/14 08:02 AM
And what it has to do with TECHNICAL issues?

Please post in appropriate thread: http://www.larian.com/forums/ubbthreads.php?ubb=showflat&Number=476113#Post476113
Posted By: Hlalueth Re: Unable to start a new game - 10/02/14 07:38 PM
Hey, just wanted to say that my problem is solved ^^ updating to the latest beta drivers was the solution. Thx guys smile
Posted By: Kein Re: Unable to start a new game - 11/02/14 12:32 AM
Nice to know you managed to solve it :3
Posted By: Veematoo Re: Technical issues - 11/02/14 05:34 AM
Soooo many bugs...


Seemingly random crashes, both to desktop and blue screen. They happen while I'm just running around, talking to a vendor, in the loading screens.... just doesn't seem to matter... I only seem to get one for about every 4 hours of gameplay but I can't repeat them because I'm not typically doing anything noteworthy at the time and it's never the same.

If I break down the door to Esmeralda's shop, go in the basement and then try to leave, sometimes I get stuck in the doorway of the upstairs room and and can't get out.

Quest waypoints disappearing or changing. One notable case of this was when playing with a friend. We had waypoints in completely different locations and the game crashed. After restarting, his waypoint was where mine used to be and mine was gone completely.

Combat bugginess. I have 3 examples of this:
1. When fighting the giant orc trooper outside the cave, he simply stood there and let us wail on him until he died.
2. Sometimes if you use the phoenix dive skill, and kill an enemy who explodes from the place where you jump, he will interrupt the jump causing you to not jump. Sometimes though, the enemy to which you were planning on jumping will still take the landing damage even though you didn't jump because of the exploding enemy.
3. ok.. this one has only happened once so far but completely destroyed the immersion and was hilarious. While playing online with a friend, he had 1 AP left for his turn and clicked to move like 3m. something went horribly wrong though and he ran about 100m in that direction, completely ignoring any unpassable terrain along the way. He just walked right over cliff faces and through trees. After he finally stopped moving, he was unable to move again until the combat was over.
Posted By: Stabbey Re: Technical issues - 11/02/14 02:31 PM
Bluescreen crashes are bad and could suggest hardware failure or problems with graphics drivers. That might be the cause of the random crashes.


3. I've had things like that, I think it's a lag-related desynchronization issue.
Posted By: RaidSoft Re: Technical issues - 11/02/14 04:55 PM
I'm having the issue where I don't see any resolutions to select in the dropdown menu, I tried changing it manually in the config file but that didn't work either. I didn't see any solutions to this anywhere, though I haven't dug too deep so feel free to point me in the right direction if there is one.

I have a 2560x1440 monitor that run at 96 Hz (Korean Qnix QX2710) which may or may not be relevant. GTX 770 with Driver version 332.21 and running win7 64-bit. I'm including my dxdiag as well here: https://dl.dropboxusercontent.com/u/56180/DxDiag.txt
Posted By: Raze Re: Technical issues - 11/02/14 09:55 PM

Try changing your desktop resolution, and see if that get anything to show up in the game's dropdown menu.

Try starting the game directly from the '..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file by right clicking and running it as administrator.
Posted By: RaidSoft Re: Technical issues - 12/02/14 05:09 AM
I have found the issue and can reproduce it. Basically I am using a custom resolution with my monitor to have it run at 96 Hz, (I added this custom res through nvidia control panel) and if I use this custom res then nothing shows up, if I go back to the default 2560x1440 setting then it shows up just fine without issue.

So I assume that the game can not detect custom resolutions properly and that is the problem. So this makes me able to play the game but not at 96 Hz as I would prefer but at 60 Hz, it's playable of course but it would be best if this got fixed as I am not the only one to use custom resolutions like this. I have included a screenshot to show what I am talking about. I can provide more info if needed.

https://www.dropbox.com/s/6v74jhcjx8d7tsb/CustomResolutions.jpg
Posted By: aborell Re: Technical issues - 14/02/14 04:59 PM
I'm getting an odd slowdown (2-3FPS) after playing for a few minutes. It resolves itself, weirdly enough, when I make a save game. Any ideas? I'm running a Geforce 650 GT and an i7 @ 2.6Ghz.
Posted By: EnderWiggin Re: Technical issues - 14/02/14 08:38 PM
It crashes for me second time I try to save game during play session. First save each time is ok. On second one it crashes. Doesn't matter if it's quick or regular save. Sent crash reports when this happened.
It may be related to location, though. Both times I've crashed when saving was near crabs - either before fight or after. And quick-save that was successfully made before battle with them crashes on load.
Posted By: Berethor Re: Technical issues - 15/02/14 04:48 PM
Same here, the game often crashes when attempting to save a game.
I'm running a Geforce GTX 260 and i7 2.80GHz
Posted By: Kein Re: Technical issues - 15/02/14 11:20 PM
It was added in latest patch. The sorting I mean.
Posted By: Anha Re: Technical issues - 17/02/14 11:54 AM
My game crashes the second i click on save or f5.I also have some weird low fps moments or some random crashes here and there.

I am running GeForce GT 640 and i5 3,3GHZ
Posted By: mbrown3 Re: Technical issues - 17/02/14 08:49 PM
The game crashing bug is gone, but the mouse bug is back (where you have to click on crates, etc numerous times to get the game to respond).
Posted By: FairyLady Re: Technical issues - 05/03/14 12:54 AM
Getting the following error message:

"Something went wrong during network communication. Please contact Larian support. The upload will abort. Impossível conectar-se ao servidor remoto - - Foi feita uma tentativa de acesso a um soquete de uma maneira que é proibida pelas permissões de acesso 81.95.126.172:80" - (my system is in Português-BR - free translation: Something went wrong during network communication. Please contact Larian support. The upload will abort. Impossible to connect with remote server - A socket conecction attemp that is forbidden by the access permissions was made 81.95.126.172:80)

Resolved by disabling the Norton 360 firewall.
Posted By: Stabbey Re: Technical issues - 05/03/14 02:18 AM
Is that a message you get from trying to upload a crash report? I've seen that message before, and I resolved it by validating my Steam files - some were missing.
Posted By: crysiszombie Re: Technical issues - 06/03/14 02:48 PM
Running a 64-bit version of Windows 7 and cannot get past the loading screen once I click on New Game. The screen dims and the loading animation stops but the music continues. At one point I waited 30 minutes to see if anything changed and nothing happened.

Sweet music though.
Posted By: Raze Re: Technical issues - 06/03/14 03:10 PM

See Killer Networks NIC and can't load the game? Fix!, if applicable.

Make sure your firewall isn't blocking access for the game (EoCApp.exe and SupportTool.exe both need access).

Try starting the game directly from the '..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file. Perhaps right click and run as administrator (or right click, select properties and switch to the Compatibility tab if that doesn't help).

Are you shutting down all non-essential programs (especially anti-virus) before starting the game?
Posted By: Granmarfunk Re: Technical issues - 08/03/14 08:18 AM
Game starts > New game > goes to loading screen > crash
I think my issue is similar to this but NOT the same.

Problem 2: Game crashing after clicking new game (you can hear sound in the background, screen fades in and crash)

Once it goes into the loading screen, there is a graphic bug for a split second then it is just normal load screen. I wait a minute or so then then the game crashes.
Running windows 7.
When using EoCAPP.exe normally OR as admin, the game tries to start but immediately crashes.

Please help.
Posted By: RtM Re: Technical issues - 08/03/14 09:00 AM
Having the EXACT same issue. Really bummed out. sad
Posted By: Granmarfunk Re: Technical issues - 08/03/14 09:39 AM
Still having same issue, BUT if someone invites me into a game, I can play.
Posted By: Raze Re: Technical issues - 08/03/14 10:03 PM

If you want to try to load an existing 1.0.167 save, here is a zipped save folder at the starting beach, with default mage and survivor characters. Extract the zip file into your '..\Documents\Larian Studios\Divinity Original Sin\Savegames' folder.

If either of you can load the save, but would like different characters (class/stats/gender/name/etc), let me know (in the Can't Play (Single player) topic, to limit off topic posts here).
Posted By: OvertoneCZ Re: Technical issues - 09/03/14 04:49 PM
Confirmed.
When char.creation cancelled, it crashes.
Same here. wave
Posted By: Raze Re: Technical issues - 09/03/14 09:04 PM

Is that consistent? I don't have a problem cancelling character creation with the current version (in the initial alpha version that crash was consistent).

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.
Posted By: Zelon Re: Technical issues - 10/03/14 09:34 AM
I have a little problem, while my friend is involved in Co-op-dialogues: I can't read his answers when he speaks or asks someone and I can't read his answer, when we have an discussion.


For example the body at the beach: He agreed with me, but I only know that, because I have played this dialogue already three times and know that you get one point pragmatism, but what he directly said I couldn't tell.

I just read "waiting for other Players" and then the Co-op-Dialogue is over.
Posted By: RtM Re: Technical issues - 13/03/14 07:23 PM
Haven't been able to get past the New Game loading screen since the update. It sure would be nice to play the game I paid for. frown
Posted By: Octu Re: Technical issues - 15/03/14 07:38 PM
Hello,

I started to play only few day ago, so excuse me, if the issue is known. I fined some similar bugs with crash, but can't find my situation.

I have a problem with regular game crashes in/after battles in some location.

The first case was when I tryed to repeat bug with fighting enemy without turn-base mode.
I faced with the bug after I obtained orc's armor (dig on the beach). I managed to assure orc-digger (may be it was ogre or someone else) to go away, then I get armor and attacked orc-digger without dialog. There was the bug, Only one character got into battle, and I killed orc with another one, using spells not in turn-based mode. It seems to me, that before battle characters was unchained and one stand in front of orc-digger, but another stay in side of enemy (this char can attack without battle mod; I didn't use disguise)

After that case, I tryed to do something similar with group of orcs stayed in near camp. But instead of using char for attacking, I summoned fire elemental in field of their sight. Turn-based battle begin (only elemental was involved), there was a number of orcs which make actions. After some time the game crashed.
Since every my attemp to fight with those group of orcs make crash. It occurs at the first turn of the buttle (before any enemy of char can make action).
Moreover, I faced with crash in Evelyn's den. First time I have crash after first encounter with dark men. But then I launched saved game and defeat them.
Then I fougth with Evelyn (with co), defeat them, make save after win and lost one char due to foolish case: Caracter with low amount of HP was chained with anoter one; He go to it through burning floor and died. I decided to launce after battle saved game and game crashed. Then, I tryed to load before battle saved game (I becoma to make them often due to crashes), It was corrupted. I launched erlier save, go to Evelin and get crush in buttle When she summoned undead.
Posted By: RtM Re: Technical issues - 16/03/14 08:29 PM
I give up.
Posted By: Michel W Re: Technical issues - 16/03/14 09:11 PM
Hello,

First report for 1.0.173.0 version :
- save name with accents doesn't work (exemple "début")&#8239;;
- path optimisation of NPC : legion soldiers walk direcly in burning oil...

++
Posted By: Stabbey Re: Technical issues - 16/03/14 09:28 PM
Originally Posted by RtM
I give up.


Larian doesn't officially work on weekends, but they are good at trying to help people. Did you follow Raze's instructions and run the DOS support tool, then e-mail supportdos@larian.com?

If nothing else, there's a patch coming on Friday.
Posted By: Moogoo Re: Technical issues - 20/03/14 05:50 PM
I have a very similar issue as Octu. I've attempted to fight the Orcs in their Stronghold at least 10 times now and every time the game will crash at some point during the battle. If I run off the same saved file the game will crash at the same point each time during the fight. If I use a different save and go do something else then eventually wind back to the Orc fight, the fight may be different, but the eventual crash occurs each time. I've also had a lot of issues with this game crashing at other times. It always seems to be either at the start or middle of combat or while trying to zone to the area with the goblin. These crashes have occured far more often and with more consistency since the last patch. Before this last patch I might only get 1 crash in a gaming session. Now I get multiple crashes and at this point it's made the game unplayable as I have done everything offered except the Orc area and the cave they protect.

If anyone has a suggestion I'd love to hear it, but I should also state that I have submitted the game files several times for these crashes.

Moogoo
Posted By: Supersedeas Re: Technical issues - Crash in Combat - 23/03/14 06:06 PM
My wife is crashing every time we go into combat in multiplayer game. I have yet to crash in combat. Her machine is at least twice as good as mine. frown
Posted By: Raze Re: Technical issues - Crash in Combat - 23/03/14 06:43 PM

If your wife hosts the game, does she still crash? Do you? Does she crash in single player?

Did your wife verify local files for the game?

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool for both computers.
Posted By: Supersedeas Re: Technical issues - Crash in Combat - 23/03/14 07:00 PM
Thanks for the quick reply. We actually switched machines, and switched accounts hosting the game. Whoever hosts the game, always crashes. Must be an error with the save-game.
Posted By: RtM Re: Technical issues - Crash in Combat - 26/03/14 06:24 AM
Over 2 weeks now and I still cannot play this game since the update. Have the system requirements changed? Even set everything to the lowest setting. Nothing.

NOT COOL
Posted By: Larian_QA Re: Technical issues - Crash in Combat - 26/03/14 08:52 AM
@rtm and @granmarfunk

Have you tried contacting supportdos@larian.com with a report from our support tool?
http://www.larian.com/OriginalSinAlpha/AnalysisTool_DOS.exe
Posted By: RtM Re: Technical issues - Crash in Combat - 26/03/14 07:26 PM
Everything comes up as 'Passed'

Is there something I should do with this?
Posted By: Otaku Hanzo Re: Technical issues - Crash in Combat - 26/03/14 08:08 PM
Originally Posted by RtM
Everything comes up as 'Passed'

Is there something I should do with this?


It gives you the option to pack all data into a Report.zip file which includes any error files as well as your save games. You then send this via email with a message describing your situation. The "Passed" messages are just letting you know your system is okay for playing the game.

Edit: Send it to supportdos@larian.com

Sorry, forgot to add the address in.
Posted By: RtM Re: Technical issues - Crash in Combat - 27/03/14 07:01 AM
OK, so it says (yes, I'm not a tech genius)Error:Can't Find\\Shipping\\EoCApp.exe

And under install path it says *Could not find Divinity Original Sin Installation folder*

I have no idea how to find this or fix whatever is wrong. So, I seem to be unable to send the report. Thanks for the help btw.
Posted By: Raze Re: Technical issues - Crash in Combat - 27/03/14 07:10 AM

You need to browse to the '..\SteamApps\common\Divinity - Original Sin' folder if the support tool doesn't find the install path. It automatically adds the '\Shipping\EoCApp.exe' part of the path, even if you browse to the Shipping subfolder.

If you are not sure where it is installed, in the Steam Library right click on Divinity Original Sin, select properties, click on the Local Files tab, then hit the 'Browse Local Files...' button. Windows Explorer will open to the 'Divinity - Original Sin' folder.
Posted By: RtM Re: Technical issues - Crash in Combat - 27/03/14 08:26 AM
thankyou
Posted By: RtM Re: Technical issues - Crash in Combat - 27/03/14 10:00 PM
Just curious, how long does it take for a reply on average?
Posted By: Raze Re: Technical issues - Crash in Combat - 27/03/14 10:59 PM

It is usually within a day, or two (excluding weekends), but depends how busy they are (and the time difference may be a factor, as well; as I post this it is 1am Friday in Belgium).
Today they were planning on locking down changes in the next update, which could theoretically be released tomorrow if testing goes perfectly, but next week is more likely. That means they are fairly busy, so there could be a delay responding, but the next update is closer, which may help with your problem.
Posted By: Otaku Hanzo Re: Technical issues - Crash in Combat - 27/03/14 11:15 PM
Originally Posted by RtM
Just curious, how long does it take for a reply on average?


Yeah, basically what Raze said. I for one have been immensely happy with the speed at which they've responded to all my correspondence. It's always been within 24 hours not counting the automated response which you should get right away.
Posted By: Geostigma Re: Technical issues - Crash in Combat - 03/04/14 02:40 PM
Okay, I got a little issue(a big one actually). Whenever I boot up the game I get a total black screen and everything locks up, forcing me to hard reboot the pc. I tried verifying the cache files, booting it up through the steam folder, updating my drivers but nothing really helps.

I got a Radeon ATI 5780. The Alpha did run for me.

Someone else experiencing the same thing ?
Posted By: Landak Re: Technical issues - 03/04/14 06:29 PM
Hi there,

I'm a KS backer, and I'm wondering if you've actually released a Mac version of the beta yet. I got your exciting update, finally installed Steam, tried to download the beta, and, er this:

[Linked Image]

I haven't been sent any package to download, and, as a consequence, I can't play squat. C'est la vie!
Posted By: Raze Re: Technical issues - 03/04/14 07:48 PM
Originally Posted by Geostigma
Whenever I boot up the game I get a total black screen and everything locks up

How long did you wait to see if the loading screen would come up?

Try browsing to the '..\Documents\Larian Studios' folder and renaming the 'Divinity Original Sin' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing.

If that doesn't help, please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.



Originally Posted by Landak
I'm wondering if you've actually released a Mac version of the beta yet.

Not yet. There is a technical problem with a particular piece of middleware that is causing performance issues for the Mac version, but (once that is resolved) there should be a beta release soon.
Posted By: RtM Re: Technical issues - 03/04/14 08:31 PM
It works for me !!! horsey
Posted By: Landak Re: Technical issues - 04/04/14 06:37 AM
Awesome beans! I can't wait. Thank you!
Posted By: Yohdu Re: Technical issues - 04/04/14 06:50 AM
Hello,

I just bought the access to the beta yesterday, I was so excited to play with my friend. Solo mode seems to work fine, but we met some problems when we tried to play together in multiplayer mode :

1) When i create a game and my friend joins me, he has a crash at the end of the loading screen and he goes back on Desktop. On my computer, i see him joining the game, and 10s later lefting the game. (if i'm still in the lobby to create the characters, he can join me, but after when i launch the game the same crash occurs)

2) When my friend creates the game and I join him, it works fine.... at first sight. Indeed, EVERY interactive objects (shell, wooden crate, etc...) have the wrong skin and the wrong name. For example, one of the first shell is replaced by a giant rock and has a strange name (i dont remember). And when i click on it, i loot a shell in my inventory. And my friend sees me looting the shell. This is a very strange bug, since when i play in solo everything is fine. But still, it's a very annoying bug, since i cannot see for example the mine in the first dungeon, or several ways seems to be blocked by giant rock, which are in fact just crate (i can pass through the giant rock btw, it's only the skin and the name that are wrong).

3) Also, in the same condition than in 2) (my friend host, i join), i regularly crash and go back to the desktop. It's ok because i can reconnect quickly, but well... it's still annoying.


If you have already met those problems, I will be very gratefull if you could help me.

Cause your game seems to be wonderful. I can play in solo, but as you said it's the multiplayer dimension which is the most interesting and fun (and yes, we were having fun yesterday night, despite the graphic bugs and the crashes, and we died against the 2 soldiers in front of the bridge, after the dungeon, it was a lot of fuuuun :p )

Keep up the good work guys smile

Edit : I am running the game on a Windows 8 64 bits and my friend on a Windows 7 64 bits, maybe there is incompatibility ? I installed it on my laptop windows 7 64 bits this morning, and now it's working fine. But i'd like to play on my Desktop Computer !
Posted By: Stabbey Re: Technical issues - 04/04/14 12:24 PM
I was in the Cyseal market area and panned over to the house in the undead area on the west side, and clicked to move my character there. Somewhere along the way, the game crashed - not with an "Divinity: Original Sin has stopped working" message, but the Visual Studio "Just in Time" debugger popped up a "Unhandled win32 exception" message.

I am using Windows 7 64-bit, not 32-bit.


EDIT: It just crashed again in that same area, when I was going from the west gate down to the undead section. This time it was "Divinity: Original Sin has stopped working". I came up to the west gate from that direction and it was fine.


EDIT 2: Yep, crashed a third time in the exact same place - just past the barrel (not the water one) "Divinity: Original Sin has stopped working". Is it maybe a problem transitioning the weather from sunny to rainy?


EDIT 3: Maybe my saved game is corrupt, because when I tried to reach West Cyseal via the bucket, the way I did the first time, it crashed immediately. Wonderful.

EDIT 4: Aha. Two files failed to validate through Steam. Maybe that was the problem. I did validate after the Beta, but forgot to after the patch. EDIT 5: Didn't help, that save game is useless now, I'll have to try another.


EDIT 6: I think the original win32 crash has corrupted my entire installation. I deleted the other saved game, and tried loading a previous one (where I was at the undead house), and the game crashed immediately. Time to delete and reinstall the damn thing, apparently.
Posted By: oXis Re: Technical issues - 04/04/14 11:06 PM
Hi.

First, thank you for this wonderful game!

But the fact is, I can't play it because I have very poor performances. It seems like the game handle quite bad my GPU. The frequency come up and down. When I start a game it's good for 2 minutes then after the performances decrease.

I have a MSI GT780, with a GTX560M. I already sent my dxdiag using the bug report tool.

Cheers smile
Posted By: rickbuzz Re: Technical issues - 05/04/14 03:45 AM
Hello,

Great game so far.

Unfortunately it's hard to play because it's crashing to desktop a lot right now. I think the save game becomes corrupt because sometimes I'll have consecutive crashes that are fixed by loading older saves. Just to note though, there are a few areas that crash no matter what for me now. One is just outside the north gate and to the left, the other is the old church with cultists in it to the northwest of the town. I didn't have any crashing issues when i first tried this game out in the alpha stage.
Posted By: Nemisis_Dragon Re: Technical issues - 05/04/14 11:27 AM
Originally Posted by Landak
Hi there,

I'm a KS backer, and I'm wondering if you've actually released a Mac version of the beta yet. I got your exciting update, finally installed Steam, tried to download the beta, and, er this:

[Linked Image]

I haven't been sent any package to download, and, as a consequence, I can't play squat. C'est la vie!


I got the same error. I fixed it with switching my Steam account to "Allow alpha/beta versions" in Steam->Properties->Account.
Posted By: CarnageSizor Re: Technical issues - 05/04/14 02:06 PM
I'm crashing at the same place Stabbey is west of cyseal past the barrel, and i have no idea why. I take the other entrance and try to go up the well and i still crash. I reloaded a previous save file and crashed also.
Posted By: Koveras Re: Technical issues - 05/04/14 02:46 PM
Hello. I am new here, so I have no idea if this has been asked yet... I have had this problem in DOS since the early alpha where no icons for abilities or items show up on the interface (e.g. in the inventory screen and the quick bar slots). There are also no portraits of the heroes in the top-left corner, either, just two empty squares that show their names on mouseover. I wonder if that is normal, because all the screenshots show those portraits and the awesome icons and stuff...

I have downloaded the entire beta from scratch via Steam the day before yesterday and still have that problem.
Posted By: Tibbz Re: Technical issues - 05/04/14 09:14 PM
Originally Posted by CarnageSizor
I'm crashing at the same place Stabbey is west of cyseal past the barrel, and i have no idea why. I take the other entrance and try to go up the well and i still crash. I reloaded a previous save file and crashed also.


Same crashing past the barrel and tried taking the northern path as well. Crash. Cant reach the undead house/lighthouse. There is a difinative line where it will crash if you get near there. tried on multiple save files and on a new game.. same issue.;

EDIT: Tried throwing a pyramid over the crash line.... no go
Posted By: Raze Re: Technical issues - 06/04/14 04:22 AM
Originally Posted by Koveras
I have had this problem in DOS since the early alpha where no icons for abilities or items show up on the interface

That is a known issue that a few people have run into.

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool. Someone said yesterday that mailbox was full, so you could use the general support address instead: support@larian.com.
Posted By: Koveras Re: Technical issues - 06/04/14 07:07 AM
Originally Posted by Raze
That is a known issue that a few people have run into.

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool. Someone said yesterday that mailbox was full, so you could use the general support address instead: support@larian.com.


Thank you, I will do that. But has that issue been resolved or is it still on the backlog?
Posted By: Raze Re: Technical issues - 06/04/14 09:40 AM

I don't know if it is still on the to-do list, or if it is tied up with something else that is being updated or changed.
Posted By: lain Re: Technical issues - 06/04/14 11:33 AM
While fighting Ahru (Cyseal's court wizard, yeah, he's lvl 15, but still beatable), if you bring him to approximately 1/6 hp, the game crashes. Am i the only one who had that problem?
Posted By: Ibex Re: Technical issues - 06/04/14 04:27 PM
I have a quest that sends me into a cave, to fight a malfunctioning robot made by the Wizard Arhu.
There is an area before the cave where you have a fight with a large group of skeletons, and zombies.

I have been to the area, killed them all, entered the cave, killed the robot, and got out on the other side of the cave, where you land on the path towards the four statues.

From this side(statue side) I can not re-enter the cave. The cogs/interact icon apears when I mouseover the cave, but it will not let me enter.

The quest never continued for me, it is not finished.

I tried teleporting to the original entrance, but as soon as I cross the bridge leading up to the area where the zombies/skeletons were, the game crashes. This happens every time.
I have restart the game and my computer a couple times to rule that out.
And I have also tried to approach the cave from another road. Which also caused my game to crash.

Hope I have described it clear enough, and hope it helps!
----

Edit:

Also just encountered another Crash Moment.

I have to return a quest in the Black Cove to some ghosts.
When I enter the Black Cove and try to save the game it crashes.
And Also after I completed the quest and go outside it seems to crash whenever I try to save the game.
The quest is named Nick's head or something.

Posted By: PhoenicianSon Re: Technical issues - 06/04/14 07:20 PM
For some reason each time I attempt to venture beyond the northern walls the game crashes on the main path going west. However, this did not occur the first time I ventured to this area, rather, after I had dispatched the skeleton mage, skeleton archer, and their group of undead boars. After I had finished that particular battle, I had to go back to town to get more res scrolls and healing potions.

I decided to complete the Sailor Quest, and also progressed in the Staff quest to the point of speaking to Captain Conrad. I ventured up and down the coast, looting the dead corpses on the beach looking for the theif who I was told would be finding a ship to disembark somewhere on the beach.

I decided thereafter to navigate back to the northern section of the map beyond the city walls, which is when the game started crashing every time I hit the main path north of the walls going west. I cannot now travel west using the northern paths beyond the city walls.
Posted By: HawkinsJd Re: Technical issues - 06/04/14 07:51 PM
A couple of things that are happening to me, and other observations.

First thing I would like to put up for discussion. Can we get some kind of highlight on things that the PCs notice with their perception skill. For example when I go into the harbor warehouse as I head to the area with the charmed orc, my PC says "Look what I have found", I have looked up and down, left and right, zoomed and un-zoomed (is that a word?), I cannot find anything new to have had the message popup. Maybe this particular instance is a bug but I have noticed the same thing when walking the wilderness, it seems to me that if the PC skill is what made the object or digging area pop in the first place then it should be immediately recognizable, not another hunt and peck to find.

On a side note in the Gravedigger's hut, part of the PC banter includes a statement "an ominous hatch" does anybody know what this refers to? I swear I searched for a "travel" hatch for 30 minutes, and found nothing.

As others have posted an auto-sort for the inventory would be awesome, while I like the tabs after a couple of hours of play even those are a mess and manually sorting inventory is really just tedious.

Some investigation into these random "crash-zones" would be much appreciated. I have seen many reports on differing ones. For example, the one happening currently to me is as follows:

THe path to the right of the church, the only one walkable to the church, crashes for me consistently. Specifically if you consider the church a cross shape, As soon as a PC crosses past the "long" part the game crashes to desktop. Everytime. If I head south from the grave area next to the ghosts, when I get to the stairs game crashes. I managed to bypass the area by using phoenix dive to cross the rock slide at the front of the church. I went and fought the enemies. As soon as I move into the right cross section the game crashes. As this is necessary to progress this prevents any foward movement on this quest. I also cannot move into the western area to the Lighthouse. It should be noted that I have already been to the Lighthouse and only returning to finish a "Ghost" quest, but as soon as I move past the barricades of the west gate, crash to desktop. This does not make a whole lot of sense to me, as I would understand a scripted event that was somehow damaged to cause a crash in these areas, but as far as I can tell there are none, as such it seems to be just normal landscape and I dont see any logical reason for the crash-zones.

Also I would really like to hear some voices, while I can understand the main PC not having voice because they are customizable, having some main NPC having voice would be nice, and maybe some ambient voices like in the market place, Cyseal as whole seems way to quiet
Posted By: Suhiira Re: Technical issues - 07/04/14 06:05 AM
Graphic Issue

Female Witch Head# 13 Skin Rare Ebony
The head is the correct skin color, but the neck/upper chest is more reddish-brown, and the hands are red.
Posted By: SDP80 Re: Technical issues - 07/04/14 10:20 AM
First of all, loving this game. I just picked it up yesterday and already clocked about 8 hours playing.

Everything was running fine until around 7 hours into playing (not sure whether there is a bug corrupting save game files).

My issue is the game keeps crashing to desktop - there isn't really any pattern to the crashes it just happens when I am walking somewhere with my character. It now happens every time i start the game, around 15 to 20 minutes into playing.

Also there was an issue where my main character couldn't talk with any other NPC and animals but my secondary characters could talk. This resolved after I restarted the game.

Both these issues seemed to happen after my main character locked in jail for stealing.

Final bug I encountered was when my main character was in jail - when I went down the steps into the jail (jail in the main town, forget its name) he appeared outside the jail, alongside my party. To which the guards started attacking us to prevent a jailbreak. AT this moment an NPC, who was not there previous, spawned in one of the cells and joined in the fight.

The constant crashes are the main issue here, is this a known issue that the team are working on?
Posted By: Stabbey Re: Technical issues - 07/04/14 11:26 AM
SDP80 - was the game you're trying to load/continue saved inside a house or cave? I think someone mentioned that trying to load games saved there can crash. I've also experienced a pattern of crashes when passing a certain point on the overworld map, or heading in a certain direction on the overworld map.
Posted By: SDP80 Re: Technical issues - 07/04/14 11:33 AM
Originally Posted by Stabbey
SDP80 - was the game you're trying to load/continue saved inside a house or cave? I think someone mentioned that trying to load games saved there can crash. I've also experienced a pattern of crashes when passing a certain point on the overworld map, or heading in a certain direction on the overworld map.


No, I saved when standing in the market place and then it crashes at various places. Last night when it crashed it was just after I walked out of the town by the western entrance which has no gate (on route to the lighthouse).

Prior to that it crashed when I was wandering around town about to go into the mayors office.

I was just wondering if Larian has identified this issue and working to resolve? Any other bug Ive encountered isn't game breaking.

Having to play for 20 minutes then be forced to restart the game is frustrating to say the least - understandable though as its only just turned beta.

Really looking forward to the finished product.
Posted By: Eldiora Re: Technical issues - 07/04/14 02:10 PM
I failed to upload my bug report so I will do it here.

Whenever I try to load any savegame to an area where there is a poison cloud on the ground my game will crash. Whenever I try to walk/teleport to an area that has a poison cloud on the ground I will crash (same for my brother on his pc).

Its really annoying since it seems those clouds do not go away, I fought the elemental guardians but cannot enter the cave behind them because there is this crashing bug.

To the posters above you, your crashes might be related to elemental ground effects crashing your games like mine (Fire seems fine but poison clouds will 100% crash the game whenever I load/teleport or even walk into that area.)

Strangely when I create or a monster creates a cloud I can fight fine and there is no problem, but as soon as I leave the area with the cloud still there and come back it crashes (same with saving and then reloading)
Posted By: SDP80 Re: Technical issues - 07/04/14 02:22 PM
I will try again tonight and see if there is a pattern to the crashes and will post back here.

On another thread it mentions deleting the Cyseal.lsb file to fix some crashes, is this advisable?
Posted By: SDP80 Re: Technical issues - 07/04/14 04:11 PM
Originally Posted by Eldiora

To the posters above you, your crashes might be related to elemental ground effects crashing your games like mine (Fire seems fine but poison clouds will 100% crash the game whenever I load/teleport or even walk into that area.)


So I went to an area where I previously crashed and it crashed to desktop again, in the same area. This was west of the market in the area with the level 3/4 mobs on route to the lighthouse.

The area where I crashed has poison on the ground - I am not sure how important this is but it ties in with what has been said by Eldiora regarding elemental ground effects crashing the game. Also this is an area that I have cleared of the mobs.

EDIT: I deleted the file "cyseal.lsb" as described in this thread which worked and allowed me to move freely passed the areas in the game where I would have crashed before. The only downside to this is the mobs have reappeared and the areas in my map are hidden again.
Posted By: Hassat Hunter Re: Technical issues - 07/04/14 10:43 PM
The poison is a nice theory; it does crash around the graveyard with a poison area, and the dead dog near the escort mission with a poison area.
However, the dead dogs near the lighthouse have the exact same poison area on the ground, and it doesn't crash there.
Maybe we need to look at some other spell or enemy the graveyard and that specific section (and other crash sites?) have in common?
Posted By: Horrorscope Re: Technical issues - 08/04/14 12:10 AM
Originally Posted by SDP80
First of all, loving this game. I just picked it up yesterday and already clocked about 8 hours playing.

Everything was running fine until around 7 hours into playing (not sure whether there is a bug corrupting save game files).

My issue is the game keeps crashing to desktop - there isn't really any pattern to the crashes it just happens when I am walking somewhere with my character. It now happens every time i start the game, around 15 to 20 minutes into playing.



Had this issue today, I have to go back around 5 saves to find a working save and play from there again.
Posted By: UKHEIC Re: Technical issues - 08/04/14 02:30 PM
Is there anyone feels that some models of mage's staves are unproportionally big? It makes them look ugly. Some of them don't fit into caster's hands, regardless of gender.
Posted By: Setzer Re: Technical issues - 08/04/14 03:24 PM
I've only recently started having a bug that happens whenever I head towards the Cyseal GY where Jakes body is buried, I could reach it yesterday and it doesn't matter which direction I try and reach it from the game just crashes to desktop.

Other than that and a small multiplayer bug that swaps the trade inventories if both players are trading at the same time.

Loving the game and I would be enjoying it right now if not for the graveyard crash smile
Posted By: Eldiora Re: Technical issues - 08/04/14 04:51 PM
I have 2 different "poison ground effects" one effect is just on the ground (it look slike the fire ground effect but green) and the other is this huge transparent cloud and it is probably that cloud that crashes the game.

edit: after the patch I downloaded today the bug seems to have been eliminated. Will do some more testing tonight, but I was able to load areas that were crashing previously today
Posted By: RtM Re: Technical issues - 08/04/14 09:48 PM
I've noticed at times the level up arrow and green orbs on the characters pics wont go away even after leveling up. Nothing to major on my end as far as bugs but a ton of tiny things like that.
Posted By: seedleSs1 Re: Technical issues - 09/04/14 05:48 AM
Hotfix 1.0.239 broke my game. Crashes on startup, doesn't even leave the desktop. I want to play again frown
Posted By: Hassat Hunter Re: Technical issues - 09/04/14 09:41 AM
Verified your game cache?
Posted By: Eldiora Re: Technical issues - 09/04/14 04:00 PM
Whenever I enter the skull cave (after the giant orc in the west around x67 y51 I cannot save anymore, whenever I try to save my game crashes. Even after leaving that cave.
Posted By: seedleSs1 Re: Technical issues - 10/04/14 12:56 AM
Originally Posted by Hassat Hunter
Verified your game cache?

Yes, it fixed 2 files and still was crashing. Did a clean install of my video driver this morning, seems to have fixed the problem.
Posted By: Kajten Re: Technical issues - 10/04/14 10:41 PM
Whenever I enter the skull cave (after the giant orc in the west around x67 y51 I cant ENTER TO cave after orcs - map loading and then crush game. Im think before last patch game was more stable ))
Posted By: Kajten Re: Technical issues - 11/04/14 06:15 AM
First time gamesave Load normal, but then every teleport to pointcheck or qick Load - F8 - Just crush game. Win7 64. And than happens after last hotfix.
Posted By: Razzmann Re: Technical issues - 11/04/14 01:18 PM
I already postet this problem in the bug section but I think it might be better to post it here:

Originally Posted by Razzmann
Originally Posted by Razzmann
I got to know another bug making the game unplayable - luckily only for me (atm I don't know anyone who as the same problem): I believe it happens because of the murder-quest (forgto the name). After I went to the room in the Inn which is guarded, the "Hall of Heroes" unlocks and the rift travel symbol starts glowing. As soon as I'm teleporting to the homestead, from this point on the game always crashes as soon as I try to save (it does not matter whether I quicksave or use the normal save menu). Even if I travel back to Cyseal, the game crashes upon saving. frown


Ok so I figured out that it's not asociated with the quest. In every Savegame (of these characters), as soon as I enter the end of time (it is never for the 1st time) the game crashes upon saving.


This problem gets bigger and bigger. As it turns out, as soon as I enter an area which has a loadscreen as soon as you enter, e.g. the black cove or the homestead, it "triggers" the "bug" which causes to crash the game upon saving.... frown
Posted By: warg Re: Technical issues - 11/04/14 01:36 PM
Razzmann: did you try to re-install the game already? You can try to uninstall the game, delete the folders which might have remained, run a cleaning tool (CCleaner or a registry cleaner), restart your pc, and install the game again. Ok, this takes a bit, but may help...
Posted By: Razzmann Re: Technical issues - 11/04/14 01:58 PM
well I think this problem only applies this savegame, my other does work. Also this problem did not occurr e.g. after being in Bellegars cave.
Restarting the pc did not work btw...
But thanks for the help nonetheless smile
Posted By: artemis42 Re: Technical issues - 11/04/14 08:12 PM
Hello. Loving the game so far, but found a showstopping bug: I am no longer able to initiate dialogue. I first noticed this at the end of the black cove, but in retrospect, it was probably triggered a little earlier by a potential bug which caused madora (and only madora) to have an exclamation mark over her head but remain unresponsive. I portaled to town and was unable to speak with anyone.

I dread loading an earlier save because that place was a bit of a nightmare to clear smirk.
Posted By: Raze Re: Technical issues - 11/04/14 09:23 PM

Artemis42, try leaving town through one of the gates and then return. That has helped others with this problem (Desdemona Bug Beta 1.0.230.0).
Posted By: artemis42 Re: Technical issues - 12/04/14 08:36 AM
Originally Posted by Raze

Artemis42, try leaving town through one of the gates and then return. That has helped others with this problem (Desdemona Bug Beta 1.0.230.0).


East gate didn't do anything but the north one did. Thank you so much!
Posted By: Hohenheim Re: Technical issues - 13/04/14 12:55 PM
Hello. I have 1 question, that I want to discuss.
For some time (3.5 years) I playing on notebook and ofc. some games cannot be played on 1080p. But DoS-beta has showed some fps increase on 1680x1050 resolution. So, can u add in game-options 1600x900 resolution? Looks strange that u have minimum 4:3 types of res., but do not have this one.
Or, if someone knows where are can I find something like config-file where I can change res. manually (btw it concerns Dragon Com. too), he will receive my gratitude smile
Posted By: Roinh Re: Technical issues - 14/04/14 04:33 AM
My friend and I have difficulty playing playing together online. We often play for a half hour or so and then one or both of us are pushed out of the game. We also tend to have problems in combat where the player who is not hosting losses the ability to move and make decisions.

sometimes it becomes impossible for one of us to log on to the others game because the join icon is grayed out and unusable. If these small issues are taken care of then it would make this game one of my favorite RPG's in a long time.

There also seems to be sounds missing form the game during combat. particularly when people are striking each other. the sound sorts of blanks out and doesn't return for a long time.

thank you for the great game and keep at it.
Posted By: Raze Re: Technical issues - 14/04/14 08:19 PM
Originally Posted by Hohenheim
can u add in game-options 1600x900 resolution?

If you set your desktop resolution to 1600x900, does that get it to show up in the resolution list?


To manually set the resolution in D:OS
edit the graphicSettings.lsx file (in the '..\Documents\Larian Studios\Divinity Original Sin' folder) in Wordpad, or other text editor, and search for the section:

</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenHeight" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1600" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenWidth" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="2560" type="4" />
</node>



Search for 'fake' near the start of the file to set the display mode (if both FakeFullscreen and Fullscreen are set to zero, it will be in Window mode).

<node id="ConfigEntry">
<attribute id="MapKey" value="FakeFullscreenEnabled" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="0" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="FrameCapFPS" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="60" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="Fullscreen" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1" type="4" />
</node>

Similarly, for Dragon Commander,
You can manually set the resolution by editing the graphicsettings.lsx file in Wordpad, or other text editor, located in the folder:

..\Documents\Larian Studios\Dragon Commander

Look for the section

<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenHeight" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="768" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenWidth" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1024" type="4" />
</node>



Search for 'fake' near the start of the file to set the display mode (if both FakeFullscreen and Fullscreen are set to zero, it will be in Window mode).

<node id="ConfigEntry">
<attribute id="MapKey" value="FakeFullscreenEnabled" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="0" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="FrameCapFPS" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="60" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="Fullscreen" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1" type="4" />
</node>
Posted By: sam381 Re: Technical issues - 16/04/14 05:41 PM
I have been using the 239 update and it seems to have fixed most of the crashes I was having. However, 2 times when I 'quit game' it has crashed and this last time when I played again I found something very weird. The benefits on all my party's items has changed, for instance, I had robes with +1 constitution on all my mages and now it is +1 dexterity, also one had +1 con and +1 int, and one had +1 con and +1 speed but all that is GONE.

Also I had several staves with +1 fire/water/air and +1 water/air/earth, now they are just regular staves. Literally almost every item I have is fucked up now. I had to go to the vendor shops a lot of times to find this stuff and it is so frustrating that it is all gone.

Also I have checked on earlier game saves and it looks like the items are screwed up on every game, don't the items get saved with the game? So I can't even go back a little bit to get my items back they are just gone. Please help, even if there is a simple way to just edit those items back to the original that would be great.
Posted By: Raze Re: Technical issues - 16/04/14 09:44 PM

Did you try verifying local files for the game?
Items stats are saved with the game, so either the crash corrupted all your saves somehow, or something in the game is overriding or preventing the saves from being read properly.

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool. The zip file will include your saves, so hopefully Larian can figure out what the problem is.
Posted By: sam381 Re: Technical issues - 17/04/14 04:03 AM
How do I 'verify local files'? I'll try running the 'support tool' when I get a chance.
Posted By: Raze Re: Technical issues - 17/04/14 04:09 AM

In the Steam Library, right click on 'Divinity Original Sin' and select Properties; then, in the Local Files tab, click on the bottom 'Verify Integrity of Game Cache...' button.
Posted By: Valurium Re: Technical issues - 17/04/14 08:24 AM
Beta is alot of fun but:

- Sound FX and music stopped during the first fight with the orcs at the beach and would not return.

- "Lid of a barrel" is not destroyed when used to trigger an explosive trap... very odd

- When moving a "vase" in the very first cave of the game, near the tomb, it was suddenly placed on the top of a pillar. After that odd incident I could not use it again because (as the game correctly informed me) that the object was "too high"

- I find it very odd that level 1 characters without "telekinesis" can throw around heavy chests just like that. Imo that should not be possible.

Question: is the last point I made suitable for this thread or should I post stuff like that somewhere else?

regards!
Posted By: Raze Re: Technical issues - 17/04/14 02:03 PM

There are several topics with various feedback and suggestions. Technically, the 'Technical issues' topic was just intended for game stopping issues, rather than miscellaneous bugs, but it hasn't strictly stuck to that.
Posted By: sgtsmegma Re: Technical issues - 18/04/14 08:00 PM
Despite what is said, my game still crashes when I try to save (normal or quick)
Posted By: Raze Re: Technical issues - 18/04/14 10:16 PM

Can you not save at all, or is it only after a certain point (such as trying to return to the Black Cove or the Homestead) that you can not save?
Posted By: sgtsmegma Re: Technical issues - 19/04/14 12:53 AM
after visiting end of time after churchyard
Posted By: Raze Re: Technical issues - 19/04/14 03:44 AM

Since that is a known issue, hopefully it will be addressed in the next update.
Posted By: smooveb Re: Technical issues - 20/04/14 06:21 PM
Hi,

I'm trying to play the game on a touchpad, but cannot get my right-click (two finger tap) to work with the game, so cannot use any items.

Barrett
Posted By: smooveb Re: Technical issues - 20/04/14 06:56 PM
Nevermind - turns out it's a touchy triple-click that's required. Would be great to have an easier option like a hotkey to open.
Posted By: Hiver Re: Technical issues - 21/04/14 06:41 AM
I dont want to make a whole thread about this but...

How do i escape from the Zix Zax ...Zizax? dimension? Ive clicked on everything i can but nothing happens. Im trying random crazy combinations now to see if there is some weird, mysterious sequence i need to do...

I found several instances where im taken to it, in different parts of the game.
I talk to him fine, take a look through the telescope and we go through the portal, see and talk to TW, - and he gives me the pyramid at the end. (when i try to use it it tells me its too far from the other one)

But nothing seems to work afterwards.
Im just stuck there.

I can go back to the first area, where i met him but nothing changes either.
There is a kind of a "Hand portal" in TW area that seems like it should be clickable - but nothing happens when i do. The rest are inert.


Am i supposed to get two items from ...Zix Zax or just the pyramid?

The solution is probably something very simple and right in front of my face but i just dont see it.
This and few other smaller things are the only things that arent immediately clear and understandable just by themselves.

Am i having a bug or ...what?


Posted By: Raze Re: Technical issues - 21/04/14 07:11 AM

On the right edge of the screen, below level of the mini-map, there is a new UI element added which grants access to 'Rift Travel'. It is suppose to get a green flashing indicator, like when your characters have levelled up, but for some reason that isn't working when you first go to the homestead (it is triggered when there is a reason for you to return).
Posted By: Hiver Re: Technical issues - 21/04/14 09:48 AM
Ah, ok. Ill try that and see if its working in a few minutes. Thanks.
havent noticed anything flashing... or any new Ui elemets appearing, but i might have just missed it.

Ill write that down as one of the few rare things that are not easily understandable in the game (though i suspect im a rare case of missing that one) - that should be improved a little bit. Not by overblowing it into some fireworks and fanfare special effects. Just a little bit.

Most of such examples i found so far are created by the simple fact that the game suddenly wants you to do something you haven't encountered as a mechanic or a feature before that specific instance.

A few words added to dialogues or text descriptions in a relevant book would completely solve those kinds of problems.
Posted By: Stacho Re: Technical issues - 23/04/14 04:34 PM
Game crushes after every attempt to save game after entering the map CYS_BlackCove. Is there any simple solution to this issue or do I have to wait for a fix?
Posted By: Hassat Hunter Re: Technical issues - 23/04/14 06:43 PM
You'll probably have to wait for the patch later this week (although it will wipe your saves entirely, and you will have to start anew)
Posted By: Hohenheim Re: Technical issues - 25/04/14 12:39 PM
Originally Posted by Raze
Originally Posted by Hohenheim
can u add in game-options 1600x900 resolution?

If you set your desktop resolution to 1600x900, does that get it to show up in the resolution list?

Nope. List of resolutions reducing to 1440x900 (16:10).
But changes in config works fine.

P.S:
I will not lose hope of seeing this small request made&#8203;&#8203;.
Best regards, Hohenheim.
Posted By: nosam333 Re: Technical issues - 25/04/14 10:02 PM
After 25/04/2014 patch. Cannot active boxes/crates (ie can't open them) after going to the steam overlay (hitting shift+tab). Returning to main menu and reloading the map fixes the issue. Very reproducible.

Thank you
Posted By: Raze Re: Technical issues - 25/04/14 11:09 PM

When that happens, hit the Shift key. This isn't an issue if you close the chat window before bringing up the Steam overlay.
Posted By: demise Re: Technical issues - 26/04/14 09:25 AM
Originally Posted by Larian_QA

Problem 5:
I can't connect to my friend or vice versa

No Solution Yet
If you have this issue, please use the support tool mentioned above to send a report.zip. This will help us track down the problem as it contains log info about your connections.
It can be found here: http://www.larian.com/OriginalSinAlpha/AnalysisTool_DOS.exe


Copy of my email to supportdos:

"On April 23rd, after playing 40+ hours of coop with my friend over the course of a few days, the game randomly hung at 'releasing data'. We waited a good 3 minutes to see if it would eventually load but it didn't so I alt-f4'd (normal loading time is under 5 seconds). When I restarted the game my friend couldn't join me anymore.

I can switch the gem to yellow, blue or green, but my 'invite player' (now assign.. as of today) button on the escape menu is grayed out, and the one on the choose connection screen (the square) does nothing. My friend can't join me through steam friends as join game is grayed out, but I can join him just fine.

Restarted the computer
opened all ports for Steam
Opened ports for Divinity
Opened myself to the DMZ
Started a new game
Reset the Router
Turned off all firewalls
(( made sure it was allow invites and allowing joining)) *tried all settings*
Verified Integrity of game cache - no problems found
No antivirus on this PC

There is no reason for it just to stop me from inviting people, my buddy can invite me and I can join him no problem but I can no longer invite anyone since the crash, I'm out of ideas.

I also tried inviting my friend while in his game (this is the only place I can invite from... other player's games), then starting a new multiplayer game, then having him go to main menu > accept the invite after my game loads up. It tells him game not found. \o/

I uninstalled Divinity: Original Sin and Steam including documents/larian/divinity original sin folder. Then, I manually deleted everything related to Larian, Steam, Valve, eocapp, and supporttool in regedit + left over folders. Re-downloaded everything and... still can't host co-op, but can join fine...

Short of a full on reformat I don't know what to do at this point. Is it possible that Steam's matchmaking or Divinity still sees someone is connected to me since they didn't disconnect properly, thus causing the functionality of inviting players, or allowing them to join my game, to be disabled? (2/2 players, can't invite more type of thing..)

This happened as of v1.0.229, but persists to today's patch of v1.1.30."

----------------------------------------------------------------------------------------------

I think I figured out how to reproduce this bug, as it almost happened to my friend today as he was hosting the game this time.

As we loaded into cove my game crashed to desktop - his was stuck at the loading screen. He asked me "Should I close the game?" over mumble. I said "No, wait. I'll try reconnecting." So I reloaded Divinity and tried rejoining his game. Sure enough the game synced us and loaded into cove. If he would have closed his game any time before I reconnected, he could have possibly been bugged like me and unable to host coop.

So my suggestion to QA to test this is to have player A host a game, then upon loading into any area, have player B force close his game while it's loading. If player A is stuck on the loading screen at this point, and closes his game, he should no longer be able to host coop as it's stuck trying to sync to a user that crashed out of the game. Player A's game doesn't load until player B reconnects, but if player A closes his game before player B reconnects, he may be bugged and can't host coop anymore. If this is the case, there needs to be a timeout mechanism in place to let the host's game load into maps if the 2nd player crashes while loading.

That's my theory anyway, too scared to test it further myself since I enjoy playing coop with my friend. :0

Hope this helps you guys pin this one down and get it fixed.
Posted By: b_man_swag Re: Technical issues - 26/04/14 07:30 PM
I have an asus 27 inch 1440p monitor. When I launch the game it runs in 800x600 when I enter options to change the resolution the resolution choices are all blank.
Posted By: EnderWiggin Re: Technical issues - 26/04/14 08:13 PM
Found unidentified magic silver ring that says it needs loremaster level 1 to identify. But when I try to identify it, it says I have not enough lore. Other items with lore lvl 1 requirement worked fine.
Posted By: EnderWiggin Re: Technical issues - 26/04/14 08:28 PM
If I equip ring with lore skill boost, and after it in other slot some other ring, lore boost will disappear until I re-equip first ring.

EDIT: this happens with any ring. Second ring overrides bonusest of first one.
Posted By: Raze Re: Technical issues - 27/04/14 01:13 AM
Originally Posted by b_man_swag
I have an asus 27 inch 1440p monitor. When I launch the game it runs in 800x600 when I enter options to change the resolution the resolution choices are all blank.

Is the monitor running at a non-standard refresh rate, or anything like that?
If you change your desktop resolution, does that get any resolutions to show up in the game options?
Can you change to a windowed mode, then adjust the game resolution?

Try starting the game directly from the '..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file, by right clicking and running as administrator.

It is possible to manually set the game resolution and display mode:
You can edit the graphicSettings.lsx file (in the '..\Documents\Larian Studios\Divinity Original Sin' folder) in Wordpad, or other text editor, to manually change the resolution. Search for the section:

</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenHeight" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1600" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenWidth" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="2560" type="4" />
</node>



Search for 'fake' near the start of the file to set the display mode (if both FakeFullscreen and Fullscreen are set to zero, it will be in Window mode).

<node id="ConfigEntry">
<attribute id="MapKey" value="FakeFullscreenEnabled" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="0" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="FrameCapFPS" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="60" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="Fullscreen" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1" type="4" />
</node>


Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.
Posted By: SacredWitness Re: Technical issues - 27/04/14 06:36 AM
When I load the linked save game, the attacks I perform with a double handed axe on the battlemage seem to attack three times on a single attack as evidenced by three consecutive "miss" messages on the target. If I do hit, which is rare even with a 95% displayed to-hit chance, I only do 1 damage against level 5 skeletons even through my damage range is from ~50-~115.

https://www.dropbox.com/s/wosmyt28n6s0ap8/QuickSave_2.7z
Posted By: Raze Re: Technical issues - 27/04/14 02:23 PM

With your save I played a few rounds and only missed once (well, one set of 3), usually doing 2 or 3 damage per hit (3 hits per swing). There may be a damage penalty for not having any points in the two handed ability.
Posted By: SacredWitness Re: Technical issues - 27/04/14 05:38 PM
Two things. 1) the three hits seemed odd. Before, one attack command was one attack. 2) Even without points in two handed I was still getting very good damage and the range on the character sheet was accurate.

So, either no points in a skill should have the three attack thing going for just a couple damage per hit, or the three attack thing is a bug in spite of having no points in two handed.

Edit: I tried going back to an earlier save with the axe to display where I saw single hits for good damage but I was unable to find one.

I did try to switch to a new two handed weapon in my inventory and the game crashed.
Posted By: Raze Re: Technical issues - 27/04/14 11:39 PM

Drag and dropping the axe out of the equipment slot first and then equipping a different weapon should work. I noticed it crashed shortly after trying to equip a broom by right clicking. The immediate symptom was the mouse-over sound effect would start repeating when hovering over an inventory item, rather than being triggered just once; a few seconds to minutes later the game would crash.

If you un-equip/re-equip the axe you will start doing a single hit of normal damage. Originally I tried un-equipping everything, and then re-equip all but your second ring (Visionary Copper Ring of Blackened Depth), and the attacks started working. I got it to glitch again re-equipping the ring once, but trying it again a couple times there was no problem.
Posted By: SacredWitness Re: Technical issues - 28/04/14 01:24 AM
Did this and made a save and the fight wasn't going my way so I reloaded the save. The issue came back. There's a bug.
Posted By: PutinHuilo Re: Technical issues - 28/04/14 04:07 AM
when exiting from the tutorial dungeon thing, the game attempted to quick save (automatically) and was stuck. chat was active, but the gameplay was disabled with the spinning SAVING...
Windows 8.1

Same issue occured just now with pressing F5, saving hung...
Posted By: PutinHuilo Re: Technical issues - 28/04/14 04:41 AM
I quick saved as I entered the first fight next to the tutorial dungeon place. when I loaded game to that quicksave, the main guy that spawned 3 skeletons also fought me. I re-loaded a few times to that save, and every time the main guy was a part of the fight, but not supposed to be, cause he is waaaay to strong. when the game loads into the fight, the main guy spits out "Force End Turn!" messages which end with Force Failed or something like that...
see screenshot https://dl.dropboxusercontent.com/u/30196278/DOS_ForceEndTurn_bug.png
Posted By: NeutroniumDragon Re: Technical issues - 28/04/14 06:48 AM
Has anyone else found Black Cove to be crash-prone in the latest version? In particular, using "Rain" to put out fires - any fires - in this area seems to guarantee a crash anywhere from immediately to within a couple of seconds in my current play-through.
Posted By: Marls Re: Technical issues - 29/04/14 03:16 AM
Some bugs I noticed in my play through

1- A big rock near the Town Graveyard you can walk through it like a ghost. (its south of the graveyard I recall)

2- The fireplace in the Krusty Crab inn you can see from the outside if you walk behind the inn.

3- The towns Graveyard person (was it caretaker?) opening his door to the bodies then being unable to close it.. Meaning the door wont shut, it reopens when you try.

4- Right at the beginning of the game, when you are place on the beach, Theres a odd bit of water coming up from the ground, I am guessing its apart of the sea? SO the sea is clipping through the ground ?

5- I still get the message in the intro when one of my characters is using Lone wolf as a trait. Something about now you have gone and done it,

6- Sometimes a gray coloured box appears on top of Moradora when shes walking around in the Krusty Crab Inn. I not raelly sure if the problem is on my end (my computer) or it really is something with the game.. I only have noticed appearing on her.

7- When doing the choose which patient gets to live quest with Evelyn. Not long after choosing one, she brought up a weird dialog telling the source hunters to die, or they were going to die. Something like that.
Posted By: Raze Re: Technical issues - 29/04/14 04:50 AM

A couple people have had that problem with Madora and Jahan, so it isn't just on your end.

That dialog with Evelyn is bugged if you do things in a certain order.
Posted By: vonseris Re: Technical issues - 29/04/14 08:44 PM
i just bought the game and downloaded it from steam but when i try to play it i get this message windows-forms-applications (it was all in one word) has stopped working and that a problem caused the program to stop working correctly. any clue as to what is causing this and how i can fix it?
Posted By: Raze Re: Technical issues - 29/04/14 09:39 PM

Make sure your firewall isn't blocking access for the game (EoCApp.exe and SupportTool.exe both need access).

Try starting the game directly from the '..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file. That helped someone else with that error.

Are you shutting down all non-essential programs (especially anti-virus) before starting the game?
Posted By: vonseris Re: Technical issues - 29/04/14 10:37 PM
i tried it with my anti-virus on and it didnt work. also a message was coming up before the error would saying how i should report stuff to the dev if i found glitches but i could never click the okay button fast enough because the error message would stop me. so when i managed to click the okay button on the message before the error came up the error doesnt come up anymore. all i get is the little prompt saying that steam is launching the game but nothing happens. and i dont know how to get to those files. should i just uninstall and then reinstall?
Posted By: Raze Re: Technical issues - 30/04/14 01:29 AM

In the Steam client, go to your Library, right click on Divinity Original Sin and select Properties. In the window that comes up, switch to the Local Files tab, and then click the 'browse local files...' button to open Windows Explorer to the install folder - double click on the 'Shipping' folder, the EoCApp.exe.

If that works you can right click drag and drop the EoCApp.exe file to your desktop, and when the menu comes up, select 'Create shortcut here'.
Posted By: vonseris Re: Technical issues - 30/04/14 01:47 AM
i found it and it works! thanks so much man. i really appreciate what you do. im sure i speak for everyone when i say you guys are awesome.
Posted By: lordsummerisle Re: Technical issues - 01/05/14 12:51 PM
I had a bug where I couldn't move at the start of the game. White rings would show up on the ground, but my characters wouldn't move to them. Holding in SHIFT made them move in to attack the area and at one point I suddenly got them to move normally, but it didn't last.
Posted By: Raze Re: Technical issues - 01/05/14 01:17 PM

Did you open the Steam overlay while the chat window was visible? If so you should just have to hit Shift to get back to normal, or click and hold to move (briefly).
Posted By: lordsummerisle Re: Technical issues - 01/05/14 01:27 PM
I was using the overlay at the time. I try this if it happens again.
Posted By: Caister Re: Technical issues - 03/05/14 07:57 PM
On accident I hit "Dice rolls" in the combat log side while in town and it froze and crashed the game.
Posted By: Elwyn Re: Technical issues - 04/05/14 03:50 PM
I just would like to report some overheating problems:

With the latest beta build my laptop started to overheat while playing and to shut down. It was NOT a problem with any of the alpha builds or with the first beta build. Now it has become so bad that I have not even made it until the Cyseal gates yet.

My system:
OS: Windows 7 Professional 64-bit
Processor: Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz (2 CPUs), ~2.5GHz
Memory: 3072MB RAM
Card name: ATI Mobility Radeon HD 3400 Series

Now, I realise that my system is on the lowest edge of the minimum requirements so that I am able to play only on low graphics details. However, the game runs pretty smoothly and in previous builds I did not encounter any technical problems. Now, the only problem is the overheating.

And before someone asks: No, there is no dust in the fan. I unscrewed the laptop a few days ago, cleaned the fan with compressed air and replaced the thermal paste.
Posted By: jaireimy Re: Technical issues - 04/05/14 09:25 PM
Hi,

I come here to find some help. I'm trying to start a coop game with a friend online. I create the game and when he accept my invite, he get the error message : "Initialisating : network fail"

When he creates the game, he can't even invite me and I can't join on my own.

I've found nothing in known issues about that.
Posted By: Raze Re: Technical issues - 05/05/14 04:02 AM

You've tried different settings in the multiplayer options, made sure your firewalls were not blocking access, etc?

A couple people in the alpha with connection problems reported being able to play co-op using something like Hamachi or Tunngle.


If you each email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool, the network (and other) info included may help Larian fix the problem.
The report.zip file includes your saves, so if the file size is an issue they can be deleted from the zip (not being relevant to the problem).
Posted By: KAOChosen Re: Technical issues - 05/05/14 04:11 AM
I've been struggling for several days with the game hanging on saves/ auto saves. I've tried saving to a new file every time, alt tabing and deleting my old files and stupid things like turning off anitvirus. I have no idea how to fix this and the game is currently unplayable for me (as any autosave have a chance of crashing it and i cant progress).
Posted By: Kaltrun Re: Technical issues - 05/05/14 06:07 PM
I've been having some crash issues playing the game for the last few days. It random freezes and shuts my computer down or if I'm lucky it just crashes the program. When I reboot my computer, it tells me that it was a blue screen issue with minidump errors. If I play any other game, like Diablo 3,Heroes of the Storm, etc. They never get any of these issues. Its only when I Play D:OS that I get this.


Another issue, is when I'm just browsing thru my inventory. Hovering on an item doesn't show me the item description. That sound you hear when you move from one item to another, imagine that repeating continuously while hovering. Only fixed I have for it is saving and reloading.
Posted By: Mikus Re: Technical issues - 05/05/14 06:28 PM
Originally Posted by Kaltrun
Another issue, is when I'm just browsing thru my inventory. Hovering on an item doesn't show me the item description. That sound you hear when you move from one item to another, imagine that repeating continuously while hovering. Only fixed I have for it is saving and reloading.


I've had similar problems; items placed in the left-most grid column of the inventory display are also often glitchy. But the devs are also working on new inventory sorting and related mechanics, so there will hopefully be fixes in the works for these issues.
Posted By: Raze Re: Technical issues - 05/05/14 07:03 PM
Originally Posted by Kaltrun
Another issue, is when I'm just browsing thru my inventory. Hovering on an item doesn't show me the item description. That sound you hear when you move from one item to another, imagine that repeating continuously while hovering. Only fixed I have for it is saving and reloading.

Try unequiping your weapon by drag and dropping to your inventory, then right click to re-equip it. This issue has happened a few times with items not being equipped properly, a couple of which there were two weapons in the weapon slot. If that doesn't help, un-equip your armour and jewellery and then re-equip them.
This problem is also associated with stability issues, possibly related to rain.
Posted By: Ivalle Re: Technical issues - 06/05/14 06:43 AM
Hi there, ive bought game yday. and im experiencing crashes like every 20-40 minutes of gameplay. I run 32bit w7 and i suppose this is a memory leak issue, so the question is will u be optimising ur game for 32 bit users?
Posted By: jaireimy Re: Technical issues - 06/05/14 11:00 AM
Quote
You've tried different settings in the multiplayer options, made sure your firewalls were not blocking access, etc?


We made our multiplayer option to friend and even public, it didn't help. We have no problem when we play other games on steam, maybe if someone knows the TCP/UDP things for Divinity I could try to configure.
Posted By: Raze Re: Technical issues - 06/05/14 08:59 PM
Originally Posted by Ivalle
will u be optimising ur game for 32 bit users?

Yes, there should be more optimization done for the game. That said, though, you still shouldn't be crashing frequently.

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.



Originally Posted by jaireimy
maybe if someone knows the TCP/UDP things for Divinity I could try to configure.

Someone from Larian posted:
Quote
The game's client will try to assign a port in the range 23243-23252, the server in the range 23253-23262. While forwarding these ports on your gateway might help, there is no guarantee the gateway will assign an external port in this range when connecting to our NATPunch server (this is the port that will be assumed to be the external port for all connections).
Posted By: belgowner Re: Technical issues - 06/05/14 09:42 PM
Diviniy has stopped working...

I launch my autosave and maybe 2-3s after it gives me ^.
Posted By: Raze Re: Technical issues - 06/05/14 10:20 PM

Can you start a new game, or load a different save?
Posted By: belgowner Re: Technical issues - 06/05/14 10:24 PM
Yes i can load a different save, strange.
Posted By: Elwyn Re: Technical issues - 06/05/14 10:41 PM
There seem to be a problem with autosaves in this beta build - some people have reported that their game crashes whenever it tries to autosave, so I guess your autosave is also kind of corrupted. Try to save manually or use quicksave^^.
Posted By: Minchi1983 Re: Technical issues - 07/05/14 12:01 AM
I just had my game blinking to black and then back to normal but not sure what the hell is wrong But I will send in my save games so u guys can take a look at it...
Posted By: KAOChosen Re: Technical issues - 07/05/14 06:33 AM
Originally Posted by Elwyn
There seem to be a problem with autosaves in this beta build - some people have reported that their game crashes whenever it tries to autosave, so I guess your autosave is also kind of corrupted. Try to save manually or use quicksave^^.


ive been havin that problem. i tried just manually saving but it still crashed even if i did it to a seperate save file each time. i think it has to do with the number of times per game its saved, as i can usually get off one save and the second hangs.
Posted By: Raze Re: Technical issues - 07/05/14 07:07 AM

Try browsing to the '..\Documents\Larian Studios' folder and renaming the 'Divinity Original Sin' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing.

If there was a problem creating those folders in the first place, perhaps recreating them will help.
Posted By: KAOChosen Re: Technical issues - 09/05/14 08:32 AM
Originally Posted by Raze

Try browsing to the '..\Documents\Larian Studios' folder and renaming the 'Divinity Original Sin' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing.

If there was a problem creating those folders in the first place, perhaps recreating them will help.


Still no luck. I deleted the saves (yay..) and made new characters just to try saving on the beach a few times and sure enough on the third time it hanged.
Posted By: TheLotusNinja Re: Technical issues - 09/05/14 08:51 PM
Hello. I'm having save/load issues like many others. I'm running win7 32bit, 4gb ram (3.5 usable).
The problem is trying to save or load after a short amount of time has passed. In the first few minutes of starting up the game I can do either just fine but after 5-10 minutes it will hang on save/load indefinatly. I also believe this to be a memory leak issue but one that is not solely client side. I play other games such as Path of Exile, where I've had memory problems but have always been able to find a workaround for them.
I don't understand how posting this here is going to get me the technical support I need, or anyone else for that matter. (Lots of others with same problems on here and no answers or suggestions from devs or tech support???)
Why does reporting a bug send me to post in the forum?
Crashdump reports, we're told to upload. Here in a post? Really?!
Why cant I find any useful info on game mechanics and such. Like how to change chat channels (if there are any), no explanations of options in the option menu? (autosave function: 1-25? Minutes? No off option?)
Dev updates have ceased, I know they're in final stages but, some communication would be nice.
Also the Contact Us option redirects to a blank page. (Temporarily down?)
System specs required by the game are met, why can't I play? Paid early access should be playable, betas are understandably buggy but unplayable?
Doesn't seem to be much forum activity, really hope this game isn't dieing out before it really gets started. I'm not usually into turn-based games but this reminds me a lot of BG and Temple of Elemental Evil and the VERY little I've been able to play has potential to be a good story and a lot of fun, so here's to hoping things at least get ironed out by gold release.
Posted By: Raze Re: Technical issues - 09/05/14 09:20 PM

There will be an update for the game next week. Hopefully it will include more memory optimizations for 32 bit systems.

Crashdumps should get uploaded by the crash report program, or included in a report generated by the D:OS support tool.

There are buttons at the top of the chat window to switch between local and global chat. The sliders for quick/autosaves are for the number of saves kept.

Updates have not ceased, and Larian has occasionally posted here, the Steam discussions, D:OS chat, twitter, etc. They have been relatively consistent releasing updates every 2 or 3 weeks, and forum activity always increases with a new update and then tappers off.
Posted By: TheLotusNinja Re: Technical issues - 09/05/14 11:41 PM
Okay, thanks for the clarifications and information. It's just a shame and a pain in the butt to try and find this info. A detailed wiki would be nice, I'm sure there will be one once the game is released but the ones I checked didn't have much on there at the moment.

I'll check the chat functions again but I really thought I had tried them all.

I did miss that on page 1 of this post you can go to support@larian bug I guess I just don't understand why the report a bug button would link to this post instead of support, or why recent information wouldn't be posted to news in the forum or the main sites no matter the size. Update info and support help are just as important as advertising IMHO.

Anyway thanks for the polite and prompt response.

Also where did you see this about an update next week?
Posted By: Stabbey Re: Technical issues - 09/05/14 11:56 PM
- There are only two chat channels. Local and Global and you switch with the large buttons.
- The Autosave number probably means the number of autosaves you want to keep.
- The update schedule has slowed to one large update every three weeks, the next one will be next week (Source: Swen's teitter feed (@LarAtLarian). They sometimes pop up in the D:OS global chat and give little snippets of info on what will be in the next patch.
Posted By: TheLotusNinja Re: Technical issues - 10/05/14 12:02 AM
Ah, right on. thankyou
Posted By: mitspieler Re: Technical issues - 12/05/14 12:56 AM
I was able to fix the resolution problem. In my case it was the use of the nvidia lightboost hack. Apparently the created custom resolutions I used when testing it a year ago caused the trouble. After removing it completely I was able to set resolutions ingame (list was blank before).

http://www.blurbusters.com/zero-motion-blur/lightboost/
I used the ToastyX app for testing as well as removal. Maybe it helps someone.
Posted By: Raze Re: Technical issues - 12/05/14 01:34 AM

Thanks for the feedback. The game can also have a problem with custom refresh rates form overclocking monitors.
Posted By: mitspieler Re: Technical issues - 12/05/14 09:09 AM
I assume it was either that (custome reresh rates, which I had) or the fact that the hack was enabled with some bogus Asus monitor driver for the BenQ display. So maybe that's an issue for the game when it comes to detecting supported resolutions.
Posted By: ArThoiD Re: Technical issues - 16/05/14 03:18 PM
Hello,

I'm having some issues with the camera movement. Let's see if I'm able to explain myself...

When you move the camara with WASD, if you are moving right (thus holding D) and then you push and hold A, you will move the camera to the left. The problem is, if you then release A, the camera WON'T go right, even though you are still holding the D key. For me, that is mindblowing. I know that may sound kinda absurd, but eventually I hit both directions at the same time and the camera gets stuck (therefore having to release all the keyboard keys to "reset" it), and as this never happened to me in other games, it is kinda disturbing.


I'm used to strategy games whose camera moves reacting to the key is being held, and if you press 2 at the same time the last one has priority if both are opposite direction or you move diagonaly if you press up+left or up+right and so on. For 1 key pressed it shouldn't matter the sequence you come from.

I don't know if that's a bug or it's intended, but I find it really really annoying. I hope what I said is understandable.

Thanks.
Posted By: randir14 Re: Technical issues - 16/05/14 06:28 PM
I am having a weird performance issue. When I start the game my FPS will be high, like around 90-100. After awhile it drops to the 40's and stays there until I restart the game. It might have something to do with SLI, since I'm forcing AFR2 mode (because SLI doesn't work at all in the game otherwise.) It's almost like SLI decides to stop working for some reason, because 40 fps is the same I get if I turn off AFR2 and run the game with a single card.

Specs:

i5 3570k
SLI gtx 770 4gb driver 337.81
8gb ram
256gb SSD
Windows 8.1 64 bit
Posted By: Raze Re: Technical issues - 17/05/14 05:23 AM

Did you try setting a FPS cap in the options and see if that would even out the performance any? Not sure how likely that is to help, but it couldn't hurt to try.

You could email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.
Posted By: Texoru Re: Technical issues - 17/05/14 05:35 AM
Raze this optimization issue has always started from alpha and it is very noticeable.

Though know it's getting a little worse. I will get constant 60 FPS nearly everywhere but when playing the game for a while the FPS will be stuck around 30-50 FPS for the rest of the game. I have to restart the game to get constant 60 FPS again, than the same process again.

So randir14, yes I have the same problem and I'm sure that the developers are still optimizing the game when it's close to release. I'm positively sure that they still need to work on CPU optimization or the engine does still have stability issues. It's nothing to do with SLI as I have an non-SLI setup.

So randir14 if it happens again just keep restarting the game, when you notice the FPS drops. That's how I've been playing start from alpha, though maybe it's time for the developers to actually recognise the problem with optimization.

How do I know that CPU still need optimization?

When playing other intense games it uses all four cores and my MAX temp for CPU is at 48-52C but when playing this game my CPU is at 30-32 C only, which is very strange as it's not using enough power draw from the CPU.

My spec:

i5 2500k @ 4.5ghz
MSI GTX 760
8 GB DDR3 RAM



Posted By: Durchfreud Re: Technical issues - 17/05/14 02:42 PM
Hi,
after new update (1.0.59) save problem occured : whenever i try to save (quicksave or hardsave) more than once during session, the game freezes - not crashes but freezes - animated saving circle and music go on endlessly - only option is to AltF4. To be more precise - the first saving attempt works fine, the second attempt in the same session causes freeze.

I'm quite new to D:OS (since update1.0.30) and I heard about i.a. saving,loading issues on win7 32bit but no technical issues appeared with ver. 1.0.30 - the game ran absolutely fine so I'm surprised.

What is more strange, not in every session I've played since 1.0.59 the save problem occured - there was one 2hour session during which I was able to save whenever I wanted.

Thanks.
Posted By: randir14 Re: Technical issues - 20/05/14 06:34 PM
Originally Posted by Texoru
Raze this optimization issue has always started from alpha and it is very noticeable.

Though know it's getting a little worse. I will get constant 60 FPS nearly everywhere but when playing the game for a while the FPS will be stuck around 30-50 FPS for the rest of the game. I have to restart the game to get constant 60 FPS again, than the same process again.

So randir14, yes I have the same problem and I'm sure that the developers are still optimizing the game when it's close to release. I'm positively sure that they still need to work on CPU optimization or the engine does still have stability issues. It's nothing to do with SLI as I have an non-SLI setup.

So randir14 if it happens again just keep restarting the game, when you notice the FPS drops. That's how I've been playing start from alpha, though maybe it's time for the developers to actually recognise the problem with optimization.

How do I know that CPU still need optimization?

When playing other intense games it uses all four cores and my MAX temp for CPU is at 48-52C but when playing this game my CPU is at 30-32 C only, which is very strange as it's not using enough power draw from the CPU.

My spec:

i5 2500k @ 4.5ghz
MSI GTX 760
8 GB DDR3 RAM





Yeah I noticed the FPS goes back to normal if I restart. Hopefully they get this fixed because it's very annoying having smooth fps one minute and then being stuck at 30-40 the next. I believe it may partially have something to do with shadows, because disabling them brings performance back to 60 in many cases. However the strange thing is changing them from lowest to ultra has no effect, only disabling them completely helps. Maybe there's some kind of CPU optimization problem with the shadows.

However the performance also drops in certain other cases. For instance casting the rain spell has a chance of dropping my FPS, also fire-heavy areas like the Burning Legion around the church. If I've been playing for awhile and travel there the FPS will drop, but if I save my game there and restart, FPS is back to normal. Very strange. Maybe there is some kind of memory leak that gets triggered by certain events.
Posted By: RetroSharkBite Re: Technical issues - 22/05/14 09:40 PM
I'm not exactly sure how to describe what is happening but.. I took some pictures.

http://imgur.com/a/v63M5

The in game shots I took to show the oddness going on with the particles. In the first in game shot there should be fire there from blowing up a mine. Some of the particles can be seen overlapping the rubble of the barrel to the left.

The second in game shot is of an area that I assume is on fire but only shows a few little spots with flames showing. The characters burn if I get them even close to bridge area. The invisible fire goes away after shooting the water barrels but the small fire bits stay.

Also of note is the water going through/over the ground off to the upper left.

I also think there are supposed to be shadows showing but I can't be sure what should and shouldn't be showing at this point.

DxDiag info here:
http://pastebin.com/9dCmeKJy
Posted By: zatoichi Re: Technical issues - 25/05/14 01:47 AM
I recently downloaded this game on steam for my mac. Every time I try to open it, however, I receive a tye-dye blue purple, and pink screen. I hear music int he background and a window pops up that wold appear to be a new game, load game, etc. window except everything is awash in this blue and purple pinkish screen of death.
Posted By: Raze Re: Technical issues - 25/05/14 03:38 AM

Zatoichi, see Pink screen with Mac.
I have experienced this is the since this when DOS went from alpha to beta. My NPC part members will not follow. I have linked and un-linked them to no avail. The dos scanner reports all pass. I have checked the files via steam and have re-installed twice now with no luck. Any ideas ?
I have a problem that over the last 3-4 days that i still cant figure out what it is talking about. I just downloaded the beta after having had the alpha installed on my computer since the release and was looking forward to playing it but it doesn't seem to want to let me play it as it should be (with a friend).

it pops up with the line "The files of mod 'Main' and/or its dependencies are invalid. This can be caused by corrupt files or some files may have been changed. You wont be able to play this mod in multiplayer." which true to its word i cant play multiplayer I am guessing that the "files may have been changed" part from switching from alpha to beta may be the cause but after deleting the entire game and all parts of it from my computer and redownloading it it still will not work. Also on a "May be connected but i have no idea" note even when i chain my characters together at the start they will not follow at all which lead me to have to click where i want to go then change to the other character and send them as well.

Each of those problems has been reported separately a couple times before, so are not necessarily related.

Are you shutting down all non-essential programs (especially anti-virus) before starting the game?

Try starting the game directly from the '..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file, by right clicking and running as administrator. Does that give the same error?


Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.

I just downloaded the latest update 1.0.79. Now it crashes when I try to load a previous save. Any ideas on how to fix this?
Posted By: Raze Re: Technical issues: Crashes loading save game - 29/05/14 03:14 AM

As you've no doubt figured out, previous saves are not compatible with this update (the 1.0.80 update disabled older saves).
Originally Posted by ChokingOnRage
I just downloaded the latest update 1.0.79. Now it crashes when I try to load a previous save. Any ideas on how to fix this?


Yes. Do not load an old save. Start a new game. It's a bug that you were able to load old games in the first place.

Sorry, but that's how beta testing goes. Saved games are deliberately made incompatible to avoid corrupting of old saved games and reporting of old bugs into new versions which may have since corrected the bug.
Any news on when that whole "game hang on saves" things will be looked at? I don't think many people have it but I've seen other people post about it, so I know I'm not the only one. Super frustrating when your dying to help test the game you paid to get in the early access for and you can't because you have a game breaking bug that stops all progress. I've just been sitting here for 2 patches sitting on my hands, and I cant even get a "hey were looking into it". I've spent 20 hours on the game already but I cant get past getting to town and collecting all the quests, but by god I'm getting good at killing those guards on the bridge.
I can't start the game through the Steam client. It gives me a "Failed to start game (unknown error)." message. Had it under the previous version as well. However, I can start the game from the game directory directly just fine. Steam overlay works, game performs fine.

The SupportTool.exe file is likely the culprit since it does not start at all but gives the following error: http://i.imgur.com/uJusCGP.png?1

I have no idea how to fix it since verifying the game files through steam doesn't download any new files and the error happily occurs again.
Posted By: Raze Re: Technical issues: Crashes loading save game - 30/05/14 08:05 AM

What is the error? I just get an error trying to view the screenshot.

Try browsing to the '..\Documents\Larian Studios' folder and renaming the 'Divinity Original Sin' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing.
The error window says "A device attached to the system is not functioning."

Posted By: Raze Re: Technical issues: Crashes loading save game - 30/05/14 09:12 AM

I was thinking it could be a server error, which someone else had, that resulted in kind of a similar situation.

Could your firewall or anti-virus program be causing a conflict?
Originally Posted by KAOChosen
Any news on when that whole "game hang on saves" things will be looked at? I don't think many people have it but I've seen other people post about it, so I know I'm not the only one. Super frustrating when your dying to help test the game you paid to get in the early access for and you can't because you have a game breaking bug that stops all progress. I've just been sitting here for 2 patches sitting on my hands, and I cant even get a "hey were looking into it". I've spent 20 hours on the game already but I cant get past getting to town and collecting all the quests, but by god I'm getting good at killing those guards on the bridge.


It's not a bug at all. It's intended to break old saves with new build so people actually test new builds rather than playing old ones.

You just start again. This is beta afterall.
Posted By: Raze Re: Technical issues: Crashes loading save game - 30/05/14 10:53 AM

There is an issue that a few people have run into on 32 bit Windows where the game hangs trying to save (either all the time or after several successful saves). It is being looked at, and should be addressed as various game optimizations are done (particularly memory usage).
I am having the exact same issue that Nightwolfe, mentioned above, is having.
"The files of mod 'Main' and/or its dependencies are invalid. This can be caused by corrupt files or some files may have been changed. You wont be able to play this mod in multiplayer."
I can't play multiplayer.
Moreover, when I chain my characters together they will not move as a unit. I have to manually move each character, which makes things pretty clunky.
Interestingly, when I verify integrity of game cache it says one file is corrupt or missing and downloads the file. If I do this *again* it says everything is good to go. When I start the game, I have the same issue. So then I RE-RE-verify, and it again claims one file is corrupt and redownloads.
I have tried the fixes that Raze mentioned to no avail.
Anyone have any ideas?
Posted By: Raze Re: Technical issues: Crashes loading save game - 30/05/14 07:03 PM

I posted a couple suggestions in your separate topic

The 'corrupt' file may be a configuration file, or something that is system dependent.
Posted By: henway Re: Technical issues MAC - 30/05/14 10:36 PM
Game crashes on my mac during tutorial shortly after sneaking component. It was working fine before the update.

DOS_MAC_ISSUE.txt


Posted By: Dephestis Re: Technical issues MAC - 31/05/14 01:35 AM
Hello there!

i hope you'll be able to help me! I've just bought the game and I've really enjoyed it so far though I have some Fps problems.. I have a very good computer and the auto-detection put my settings in Ultra, yet, I have some fps problem when i move the camera, cast spells in combat and such! I've tried to put the settings to low but it changes nothing at all..

I was wondering if it was normal, perhaps because it is still a beta? A friend with a bad computer has very few problems with that..

I hope you'll be able to help me a bit!..
All my drivers are up to date, of course!

Though, here is my config:

AMD Radeon HD 7800 Series
AMD FX-6300 Cadencé à 3.50 GHz
8 go memory
Posted By: Baikonuriya Kosm Re: Technical issues - 31/05/14 08:36 AM
Plz help me with my trouble.

When I try to save or autosave any game (I mean in single or multiplayer). The game is not responding... What i have to do to solve this problem?

Thx a lot.
Posted By: Raze Re: Technical issues - 31/05/14 09:02 AM

Do you have a 32 bit version of Windows? I'm not sure there is much that can be done, other than make sure you shut down all non-essential programs (anti-virus, etc) to free up as much memory as possible.

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.

Posted By: Dephestis Re: Technical issues - 31/05/14 10:49 AM
I'm using Windows 7 64 bits, so not 32 bit version, i've also tried to shut down as many program as possible but nothing changed.
I'll certainly give it a try again though.
Posted By: rda26 Re: Technical issues - 31/05/14 12:23 PM
Upon saving, the game hangs. This happens with autosaves and manual saves. I've tried leaving it for 10min, but it continues to say "saving" and nothing else happens.
Posted By: henway Re: Technical issues - 31/05/14 11:53 PM
Posted on forum a couple posts above this one. Just realized that my game is only crashing when I try and use the haste ability on my rogue. I tried it multiple times and each time it would crash the game. This is for MAC by the way.
Posted By: cheaway Re: Technical issues - 01/06/14 11:44 AM
I could not find my issue anywhere on this forum, so here goes.
When trying to start the game on my Mac, I get the following message:

"Divinity Original Sin can not run from disk image. Please copy it to your disk drive and run from there."

With the previous version, I was able to play (frequent crashes aside wink.

Any idea when this will be fixed?

Cheers
Posted By: Stabbey Re: Technical issues - 01/06/14 11:59 AM
I think I heard about this one: You can't run Steam-protected executables directly on a Mac, you have to run them through Steam. Is that what you're trying to do?
Posted By: Thanos Re: Technical issues - 01/06/14 12:59 PM
Hi, I just had a crash on my retina MacBook Pro Late 2013 (nVidia version, 16GB RAM). I'll paste the report below. It was during a fight in the cave under the cemetary in Cyseal. It crashed as soon as I clicked to cast a spell.
By the way, thanks for such a wonderful game, can't wait for the final version!

Here's the crash report:

Process: Divinity - Original Sin [23774]
Path: /Volumes/VOLUME/*/Divinity - Original Sin.app/Contents/MacOS/Divinity - Original Sin
Identifier: com.larian.dos
Version: 1.0.80.0 (1.0.80.0)
Code Type: X86 (Native)
Parent Process: launchd [176]
Responsible: Divinity - Original Sin [23774]
User ID: 501

Date/Time: 2014-06-01 13:49:01.567 +0100
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: EAF4C1D5-ACD2-4A7B-5FFA-E67A3437FAAB

Sleep/Wake UUID: CA55CCBF-30D0-4866-953F-FADD8EEBC858

Crashed Thread: 0 MainThrd Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004

Thread 0 Crashed:: MainThrd Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x98c0b3be OSAtomicAdd32Barrier$VARIANT$mp + 10
1 libRenderFramework.dylib 0x00e939d5 0xe84000 + 63957
2 libCoreLib.dylib 0x0115ffe8 ls::CommandManager::PushCommand(ls::Command&) + 40
3 libRenderFramework.dylib 0x00e94a8b rf::DataLoader::InvokeAddShader(ls::Path const&, bool, ls::FixedString const&, ls::FixedString const&) + 523
4 libGameEngine.dylib 0x00fadf2f ls::ShaderManager::GetShader(ls::FixedString const&, bool, ls::RenderableObject*, ls::FixedString const&, ls::FixedString const&) + 223
5 libGameEngine.dylib 0x00f24a12 ls::AppliedMaterial::LoadShader(ls::Path const*, int&, ls::FixedString const&, ls::FixedString const&) + 146
6 libGameEngine.dylib 0x00f23f48 ls::AppliedMaterial::LoadShaders() + 952
7 libGameEngine.dylib 0x00f54c06 ls::Visual::AddMaterial(ls::MaterialResource*) + 86
8 com.larian.dos 0x0049feb6 0x1000 + 4845238
9 com.larian.dos 0x004fa1e1 0x1000 + 5214689
10 com.larian.dos 0x0052e9e0 0x1000 + 5429728
11 com.larian.dos 0x0045be2e 0x1000 + 4566574
12 com.larian.dos 0x00541a61 0x1000 + 5507681
13 com.larian.dos 0x0058b4ae 0x1000 + 5809326
14 com.larian.dos 0x00564a72 0x1000 + 5651058
15 com.larian.dos 0x001f0609 0x1000 + 2029065
16 libGameEngine.dylib 0x00ff3cde BaseApp::OnIdle() + 238
17 com.larian.dos 0x000037d9 0x1000 + 10201
18 com.apple.Foundation 0x92070732 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
19 com.apple.CoreFoundation 0x96dda5a4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
20 com.apple.CoreFoundation 0x96cbc05b _CFXNotificationPost + 3435
21 com.apple.Foundation 0x9205f21f -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
22 com.apple.AppKit 0x9703d595 -[NSApplication _postDidFinishNotification] + 367
23 com.apple.AppKit 0x9703d235 -[NSApplication _sendFinishLaunchingNotification] + 239
24 com.apple.AppKit 0x97039b64 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 840
25 com.apple.AppKit 0x97039451 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 277
26 libobjc.A.dylib 0x98261304 -[NSObject performSelector:withObject:withObject:] + 77
27 com.apple.Foundation 0x9207f47a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 121
28 com.apple.Foundation 0x9207efb1 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
29 com.apple.Foundation 0x9207edbb _NSAppleEventManagerGenericHandler + 218
30 com.apple.AE 0x9682db15 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 387
31 com.apple.AE 0x967fced6 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
32 com.apple.AE 0x967fcdce aeProcessAppleEvent + 318
33 com.apple.HIToolbox 0x94318571 AEProcessAppleEvent + 55
34 com.apple.AppKit 0x97035168 _DPSNextEvent + 1089
35 com.apple.AppKit 0x97034890 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
36 com.apple.AppKit 0x9702717c -[NSApplication run] + 727
37 com.apple.AppKit 0x97010018 NSApplicationMain + 1165
38 libdyld.dylib 0x97c84701 start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9a7ae992 kevent64 + 10
1 libdispatch.dylib 0x98193899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x98193532 _dispatch_mgr_thread + 52

Thread 2:: IOPollingHelperThread
0 libsystem_kernel.dylib 0x9a7ae976 kevent + 10
1 steamclient.dylib 0x040e5839 OSXHelpers::CIOPollingHelper::RealRun() + 257
2 libtier0_s.dylib 0x01de9e29 CatchAndWriteContext_t::Invoke() + 159
3 libtier0_s.dylib 0x01de9842 CatchAndWriteMiniDump_Impl(CatchAndWriteContext_t&) + 214
4 libtier0_s.dylib 0x01de9929 CatchAndWriteMiniDumpExForVoidPtrFn + 87
5 libtier0_s.dylib 0x01de9952 CatchAndWriteMiniDumpForVoidPtrFn + 35
6 steamclient.dylib 0x040e5727 OSXHelpers::CIOPollingHelper::Run() + 41
7 libtier0_s.dylib 0x01dee1a6 SteamThreadTools::CThread::ThreadExceptionWrapper(void*) + 16
8 libtier0_s.dylib 0x01de9e29 CatchAndWriteContext_t::Invoke() + 159
9 libtier0_s.dylib 0x01de9842 CatchAndWriteMiniDump_Impl(CatchAndWriteContext_t&) + 214
10 libtier0_s.dylib 0x01de9929 CatchAndWriteMiniDumpExForVoidPtrFn + 87
11 libtier0_s.dylib 0x01de9952 CatchAndWriteMiniDumpForVoidPtrFn + 35
12 libtier0_s.dylib 0x01dee11a SteamThreadTools::CThread::ThreadProc(void*) + 222
13 libsystem_pthread.dylib 0x99ad35fb _pthread_body + 144
14 libsystem_pthread.dylib 0x99ad3485 _pthread_start + 130
15 libsystem_pthread.dylib 0x99ad8cf2 thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x9a7a8f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9a7a816c mach_msg + 68
2 com.apple.CoreFoundation 0x96d22c09 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x96d221e1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x96d219fa CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x96d2185b CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x971deb88 _NSEventThread + 283
7 libsystem_pthread.dylib 0x99ad35fb _pthread_body + 144
8 libsystem_pthread.dylib 0x99ad3485 _pthread_start + 130
9 libsystem_pthread.dylib 0x99ad8cf2 thread_start + 34

Thread 4:
0 libsystem_kernel.dylib 0x9a7a8f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9a7a816c mach_msg + 68
2 com.apple.CoreFoundation 0x96d22c09 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x96d221e1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x96d219fa CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x96de4221 CFRunLoopRun + 129
6 com.apple.MultitouchSupport.framework 0x952d7d2a mt_ThreadedMTEntry + 76
7 libsystem_pthread.dylib 0x99ad35fb _pthread_body + 144
8 libsystem_pthread.dylib 0x99ad3485 _pthread_start + 130
9 libsystem_pthread.dylib 0x99ad8cf2 thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x9a7adb76 __semwait_signal + 10
1 libsystem_c.dylib 0x98618fb7 nanosleep$UNIX2003 + 219
2 libsystem_c.dylib 0x98618e62 usleep$UNIX2003 + 60
3 libCoreLib.dylib 0x010e8007 ls::ThreadBridgeEventWorker::DoWork() + 439
4 libCoreLib.dylib 0x01162293 0x10d4000 + 582291
5 libsystem_pthread.dylib 0x99ad35fb _pthread_body + 144
6 libsystem_pthread.dylib 0x99ad3485 _pthread_start + 130
7 libsystem_pthread.dylib 0x99ad8cf2 thread_start + 34

Thread 6:: CVDisplayLink
0 libsystem_kernel.dylib 0x9a7ad7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x99ad5d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x99ad7bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreVideo 0x91c8f540 CVDisplayLink::runIOThread() + 936
4 com.apple.CoreVideo 0x91c8f180 startIOThread(void*) + 159
5 libsystem_pthread.dylib 0x99ad35fb _pthread_body + 144
6 libsystem_pthread.dylib 0x99ad3485 _pthread_start + 130
7 libsystem_pthread.dylib 0x99ad8cf2 thread_start + 34

Thread 7:
0 libsystem_kernel.dylib 0x9a7ad7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x99ad5d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x99ad7bd9 pthread_cond_wait$UNIX2003 + 71
3 com.larian.dos 0x000ac7fc 0x1000 + 702460
4 libsystem_pthread.dylib 0x99ad35fb _pthread_body + 144
5 libsystem_pthread.dylib 0x99ad3485 _pthread_start + 130
6 libsystem_pthread.dylib 0x99ad8cf2 thread_start + 34

Thread 8:
0 libsystem_kernel.dylib 0x9a7a8fb6 semaphore_wait_trap + 10
1 com.larian.dos 0x00049fe3 0x1000 + 298979
2 libsystem_pthread.dylib 0x99ad35fb _pthread_body + 144
3 libsystem_pthread.dylib 0x99ad3485 _pthread_start + 130
4 libsystem_pthread.dylib 0x99ad8cf2 thread_start + 34

Thread 9:
0 libsystem_kernel.dylib 0x9a7a8fb6 semaphore_wait_trap + 10
1 com.larian.dos 0x00084b74 0x1000 + 539508
2 libsystem_pthread.dylib 0x99ad35fb _pthread_body + 144
3 libsystem_pthread.dylib 0x99ad3485 _pthread_start + 130
4 libsystem_pthread.dylib 0x99ad8cf2 thread_start + 34

Thread 10:: com.apple.audio.IOThread.client
0 libsystem_kernel.dylib 0x9a7a8f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9a7a816c mach_msg + 68
2 com.apple.audio.CoreAudio 0x9bedbe9a HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned long, unsigned long, mach_msg_header_t*, bool, unsigned int) + 138
3 com.apple.audio.CoreAudio 0x9bed634e HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 68
4 com.apple.audio.CoreAudio 0x9bed4b27 HALC_ProxyIOContext::IOWorkLoop() + 1111
5 com.apple.audio.CoreAudio 0x9bed45ff HALC_ProxyIOContext::IOThreadEntry(void*) + 167
6 com.apple.audio.CoreAudio 0x9bedef52 ___ZN19HALC_ProxyIOContextC2Emj_block_invoke + 20
7 com.apple.audio.CoreAudio 0x9bed44fb HALB_IOThread::Entry(void*) + 69
8 libsystem_pthread.dylib 0x99ad35fb _pthread_body + 144
9 libsystem_pthread.dylib 0x99ad3485 _pthread_start + 130
10 libsystem_pthread.dylib 0x99ad8cf2 thread_start + 34

Thread 11:
0 libsystem_kernel.dylib 0x9a7ada26 __recvfrom + 10
1 com.larian.dos 0x000d93d8 0x1000 + 885720
2 com.larian.dos 0x000d9772 0x1000 + 886642
3 com.larian.dos 0x000d970d 0x1000 + 886541
4 libsystem_pthread.dylib 0x99ad35fb _pthread_body + 144
5 libsystem_pthread.dylib 0x99ad3485 _pthread_start + 130
6 libsystem_pthread.dylib 0x99ad8cf2 thread_start + 34

Thread 12:
0 libsystem_kernel.dylib 0x9a7ad7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x99ad5d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x99ad7c25 pthread_cond_timedwait$UNIX2003 + 71
3 com.larian.dos 0x000e1e4f 0x1000 + 921167
4 com.larian.dos 0x000e3795 0x1000 + 927637
5 libsystem_pthread.dylib 0x99ad35fb _pthread_body + 144
6 libsystem_pthread.dylib 0x99ad3485 _pthread_start + 130
7 libsystem_pthread.dylib 0x99ad8cf2 thread_start + 34

Thread 13:
0 libsystem_kernel.dylib 0x9a7ae046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x99ad4dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x99ad8cce start_wqthread + 30

Thread 14:
0 libsystem_kernel.dylib 0x9a7ae046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x99ad4dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x99ad8cce start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x00000004 ecx: 0x00000001 edx: 0x00000004
edi: 0x6ab965d0 esi: 0x6ab965d4 ebp: 0xbfffd788 esp: 0xbfffd67c
ss: 0x00000023 efl: 0x00210282 eip: 0x98c0b3be cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000004

Logical CPU: 0
Error Code: 0x00000006
Trap Number: 14


Binary Images:
0x1000 - 0x826fe3 +com.larian.dos (1.0.80.0 - 1.0.80.0) <B67BBA17-79BE-309C-9EC6-16D7319E42F8> /Volumes/VOLUME/*/Divinity - Original Sin.app/Contents/MacOS/Divinity - Original Sin
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 14
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 209795
thread_create: 0
thread_set_state: 1715

Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f3
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Samsung M3 Portable
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
Posted By: djlykan Re: Technical issues - 01/06/14 01:10 PM
Hi, after the new update, I've been unable to use certain items like the oven/ furnace and wells when crafting. If, for example, I put in Pizza dough into the oven, the dough remains in my inventory but a pizza appears as well --> unfortunately, this pizza can't be moved or used and so occupies and inventory spot without being able to be used. Similarly, when I put in a "leg of pork", a "dinner" was created but this could not be picked up and the original item remained in inventory. This included buckets which were filled from a well --> they are not able to be picked up, and the original bucket still remains in inventory.
Hope you can resolve these issues. Love the game so far! This is the first beta game I've purchased, and I'm glad to have done it, even with the saves not being carried over during updates.
Thanks and regards,
Deepak
Posted By: Norbyte Re: Technical issues - 01/06/14 03:03 PM
Originally Posted by Thanos
Hi, I just had a crash on my retina MacBook Pro Late 2013 (nVidia version, 16GB RAM). I'll paste the report below. It was during a fight in the cave under the cemetary in Cyseal. It crashed as soon as I clicked to cast a spell.
By the way, thanks for such a wonderful game, can't wait for the final version!


Stauff said that the ls::Visual::AddMaterial() crash is already fixed:
http://www.larian.com/forums/ubbthreads.php?ubb=showflat&Number=497658#Post497658
Posted By: Thanos Re: Technical issues - 01/06/14 10:56 PM
Originally Posted by Norbyte
Originally Posted by Thanos
Hi, I just had a crash on my retina MacBook Pro Late 2013 (nVidia version, 16GB RAM). I'll paste the report below. It was during a fight in the cave under the cemetary in Cyseal. It crashed as soon as I clicked to cast a spell.
By the way, thanks for such a wonderful game, can't wait for the final version!


Stauff said that the ls::Visual::AddMaterial() crash is already fixed:
http://www.larian.com/forums/ubbthreads.php?ubb=showflat&Number=497658#Post497658


I haven't tried replicating it again, but this happened on a fresh game on the latest version. I think I may even have a save right before it happened, would that help?
Posted By: Raze Re: Technical issues - 01/06/14 11:09 PM

Fixed doesn't necessarily mean in the beta version yet.
Posted By: riptide Re: Technical issues - 02/06/14 06:32 AM
I often crash after exiting the game. I always use the exit to desktop option.

I have to note that I start the game directly from the main directory with the EoCApp.exe since I can't run it from Steam as that gives me an unknown error (which I posted earlier in this thread) - the Larian support tool isn't working for me.


I think it happens after running the game for several hours. I tried to replicate it today by starting the game (as described above), loading a save and quitting but it did not crash.

I'm linking my crash logs: http://www.mediafire.com/download/vh4py7y2miks07r/riptide_OriginalSin_crashlogs.zip

Posted By: Statoke Re: Technical issues - 02/06/14 09:06 AM
Biggest issue for me is when I'm playing multiplayer my friend will lose control of his main character and it will be chained to me so he is left playing Jahan. If it happens in the middle of combat it is fixable, I just unchain him and my friend takes him back, but if it happens at the end of combat it is not possible to give his character back so we just have to reload or rage quit.
Posted By: Stabbey Re: Technical issues - 02/06/14 10:30 AM
Originally Posted by Statoke
Biggest issue for me is when I'm playing multiplayer my friend will lose control of his main character and it will be chained to me so he is left playing Jahan. If it happens in the middle of combat it is fixable, I just unchain him and my friend takes him back, but if it happens at the end of combat it is not possible to give his character back so we just have to reload or rage quit.


When you hit escape, the first option at the top of the menu should be "Assign Party Members". That's a co-op only button and it should let the host assign companions to either player.
Posted By: Seiphyr Re: Technical issues - 02/06/14 10:51 AM
Me and my friends have this problem too! It sucks during combat frown
Posted By: Baikonuriya Kosm Re: Technical issues - 02/06/14 01:21 PM
Maybe there is a way of hanging solving? I mean how can I disable autosaves?
Posted By: Sunupf Re: Technical issues - 02/06/14 04:15 PM
Hi larian, i use Acer w700 ultrabook to play this game, but i got an issue when i fight with graveyard Madman and his exploskeleton army. everything fine except when certain exploskeleton is explode. My screen become black, but the game stil run (it's just nothing show up except player potrait).

oh, my vga is hd4000.

thanks
Posted By: Raze Re: Technical issues - 02/06/14 08:00 PM

Try double clicking the character portrait, or hit the Home key, and see if re-centring the camera helps.
Posted By: Sunupf Re: Technical issues - 03/06/14 12:31 AM
Originally Posted by Raze

Try double clicking the character portrait, or hit the Home key, and see if re-centring the camera helps.


when double clicking on portrait, it's still black, but skill bar and action point show up, i can click end turn and skill, but if if i press skill i can't click target laugh (it's black :D).

Note : The thing that show up.: portrait, map, skill bar. the others thing is missing
Posted By: Manthraxx Re: Technical issues - 03/06/14 09:56 PM
Got this message again. It won't let me save so I can't play it until I figure this out. I installed this on a new computer. Wondering if I need to reinstall the game.

ERROR MESSAGE SAYS:

Savegame failed (copy to levelcache failed). Please report this.
Posted By: Raze Re: Technical issues - 03/06/14 11:24 PM

Try browsing to the '..\Documents\Larian Studios' folder and renaming the 'Divinity Original Sin' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing.

If that fixes the problem (a new game can save/load), then copy your existing saves from the renamed folder to the newly created one. Each save is a folder in the '..\Documents\Larian Studios\Divinity Original Sin\PlayerProfiles\<ProfileName>\Savegames' folder.
Originally Posted by riptide
I can't start the game through the Steam client. It gives me a "Failed to start game (unknown error)." message. Had it under the previous version as well. However, I can start the game from the game directory directly just fine. Steam overlay works, game performs fine.

The SupportTool.exe file is likely the culprit since it does not start at all but gives the following error: http://i.imgur.com/uJusCGP.png?1

I have no idea how to fix it since verifying the game files through steam doesn't download any new files and the error happily occurs again.


The error I was getting when trying to run SupportTool.exe was "A device attached to the system is not functioning"

It appears the culprit might have been my wireless adapter. Windows said it needed a driver even though it was working fine.

Still, I decided to replace the adapter with a new one of the same make and model and I dont' get the warning in the Windows 7 Action center anymore even though I did not update the driver.
Posted By: Manthraxx Re: Technical issues - 04/06/14 04:08 PM
Originally Posted by Raze

Try browsing to the '..\Documents\Larian Studios' folder and renaming the 'Divinity Original Sin' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing.

If that fixes the problem (a new game can save/load), then copy your existing saves from the renamed folder to the newly created one. Each save is a folder in the '..\Documents\Larian Studios\Divinity Original Sin\PlayerProfiles\<ProfileName>\Savegames' folder.


I looked for the folder to the path you specified and it's not there. It's instead in the (C://Larian Studios/Divinty Original Sin.) So I tried what you said and it didn't work. Rebooting the game did not create a new folder in either of those places. So then I just deleted the Divinty Original Sin subfolder entirely and booted the game up. It still did the same thing. I checked the Larian folder and the game didn't make a new Divinity subfolder at all yet it still let me play it. So unless it's saving things somewhere else, I'm at a loss. I think I'm just going to uninstall and reinstall the game.
Posted By: Manthraxx Re: Technical issues - 04/06/14 04:12 PM
By the way I'm using the game through the Steam portal. Could this be the problem with saving the game? Thanks for all your help by the way Raze
Posted By: MooseTheStampede Re: Technical issues - 04/06/14 04:36 PM
Hi,

So finally got my confirmation mail for the forum, hoping to book some results now smile. I've been having this problem since the first day I got the early access, and the number of patches that came out after that did not seem to fix my problem.

Much of my game text is missing letters to a game breaking degree. I'm talking about overhead text, textboxes, text choices, pretty much all the text that's not in the console or the chatbox. Really takes the immersion out when I need to reread some text over and over, guessing what's actually been said. sometimes it's only a few letters but other times it gets really bad.

example: when enabling the sneak function the overlay says "SNEAKING SUCCESFULL" but on my screen it shows " E NG E ULL"

Game runs smooth on ULTRA settings via the autodetect. Changing NVIDIA settings and trying different settings in the in-game graphical options did not change anything. Hoping to see this fixed, because I'm really enjoying the game. This bug has me so frustrated it has me going back to Divine Divinity which now plays magnificently on 1080 resolution.
Posted By: Manthraxx Re: Technical issues - 04/06/14 04:40 PM
Still not able to save the game in any way shape or form. Tried to Quicksave, tried to do a custom save. Nothing. Just get the same error message. This is on a new laptop. I have another laptop and no problems with this issue on the other

Savegame failed (copy to levelcache failed) Please report this.

I've uninstalled the game and reinstalled it and it keeps doing the same thing. Now I cannot find the Larian folder at all

Any ideas?
Posted By: Raze Re: Technical issues - 04/06/14 10:42 PM

Manthraxx;

If the game can not create the 'Divinity Original Sin' folder for some reason, that would certainly cause a problem trying to save. If you start the game, change some settings and exit, is the folder created then? There should be a graphicSettings.lsx file created in the D:OS folder, as well as a PlayerProfiles subfolder.

Are you shutting down all non-essential programs (especially anti-virus) before starting the game? Since it is on a new laptop, there may be all kinds of trial crap installed.

Try starting the game directly from the '..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file by right clicking and running as administrator.

I'm not familiar with Steam portal, so don't know if that could be an issue.



MooseTheStampede;

Do you have anti-aliasing forced in your video drivers? If that isn't the case, did you try verifying local files?
Posted By: MooseTheStampede Re: Technical issues - 05/06/14 06:31 AM
Well switched those settings before and didn't help much, but now I've done it again and at first glance it looks like it's fixed!!! must've missed one the last time I guess.

Ooh I'm freeing up my afternoon for some adventuring with a fresh game with two ladies knight and witch. (gotta love the spider summon eh?)

Thanks a lot, saved the game for me!
Larian Studios are what makes me proud to be Belgian, well that and our 2364 kinds of beer....

later dude!
Posted By: Bulgar Re: Technical issues - 05/06/14 03:38 PM
My game (latest beta) always crashes in the first in-game cinematics after the character creation. I get 60 fps in the character creation but only 12/13 fps in the cinematics. I also have low cpu usage in this part (a bug?).

Specs:
i5 3330
Windows 7 32-Bit
6 Gb RAM
HD 6850 OC


Posted By: TheJukeBoxHero Re: Technical issues - 05/06/14 05:16 PM
Sorry to bother you guys here, but please help, i could not wait any longer and i got into the early access program yesterday, i'm loving this game for the most part, buuuuuuuuuuuuttttttttt, im having an issue with the in game text, in menus, textboxes, etc. Some characters are missing, M's O's for the most part. Any suggestions? I already check the antialising as a player suggested yesterday, but im still not able to enjoy my play time T.T please help!

PD i already tried the mentions above but no luck!
Posted By: Raze Re: Technical issues - 05/06/14 06:54 PM
Originally Posted by Bulgar
My game (latest beta) always crashes in the first in-game cinematics

Try hitting Esc to skip the cutscene. If it doesn't help with the crash, you may at least get more detail about when it occurs from the loading screen.

Are you shutting down all non-essential programs (especially anti-virus) before starting the game?
You can also try without the Steam client, starting the game directly from the '..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file.

There was an issue with starting a new game in the alpha on 32 bit versions of Windows. I don't know if your crash is related to limited memory, but you could try the Hack for 32bit windows users.


Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.



Originally Posted by TheJukeBoxHero
Some characters are missing, M's O's for the most part. Any suggestions?

Other than making sure you have anti-aliasing disabled in your video drivers and verifying local files...

Did you try lowering your resolution or changing graphics options, etc?

If that doesn't help, email support, as above.
Posted By: mdoucet Re: Technical issues - 07/06/14 05:15 AM
A couple of issues in the short time I was able to play before crashing. First, friends joining a network game are still automatically assigned Scarlet, which I view as the first player and while I'm customizing her loadout I am booted out when my friend joins and then only given the option to customize Roderick (all over again from scratch).

After creating our characters, my co-op partner and I ran through the starter dungeon which still requires a quick-save before crossing the (extinguished) fire blockade. I know you can use the nearby rain spell to extinguish it, but if you settle to destroy the water barrels instead you can still be caught on fire and quickly incinerated by some invisible remnant that somehow wasn't extinguished. This issue seems to persist from the last update, and both my co-op partner and I managed to catch on fire several times in a row while trying to carefully cross the then water-covered gap.

While heading up from the fire/water area for the trap disarm tutorial, I picked up the disarm kit and began to disarm the trap. While doing so, I right-clicked my inventory window to close it, which inadvertently cancelled my disarm attempt and consumed the kit. I've noticed the same thing happening before with lockpicks, but was not able to reproduce it in this session.

After killing the ghost "boss," he dropped a hat. I went to right-click on it to give it to my partner, but forgot that there is no right-click context menu for items outside of a container (like inventory or a crate). Instead, I clicked on it, and attempted to drag it over my partner's icon in the party list at the top left, but it didn't do anything. I ended up having to pick it up myself, open my inventory, right-click on it and then send it to my partner who was standing still (beside me) the entire time.

After the dungeon, coming upon the two bridge guards, my partner and I deliberately picked conflicting options in the dialogue to see if the rock-paper-scissors resolution could be forfeited by either party. Although each of us saw the option to "Press space to skip," it didn't work for either of us. Not able to do anything else, we each took our first turn, but on the second turn our prior options seemed stuck in place (the previously selected icon appeared as selected for each of us) and neither of us was able to click anything or advance the minigame. As the game host, I used the menu in the top right to select "Load" and loaded our most recent save, which promptly crashed my game.

Both of us were playing on Win7-64 using the latest beta released through Steam.
Posted By: Aiobheal Re: Technical issues - 07/06/14 01:09 PM
Posted elsewhere in the forum, sorry. Just saw this thread.

Restarted new game after updating to version 1.093. One of my characters was a Battlemage. The first battle on the beach before entering the Dungeon tutor with the 3 creatures created by the mage....my system crashed to desktop the 4 times I tried to use the fireball scroll to kill the 3 undead. FWIW, Win 7-64 bit, I7
@330, 6GB Memory, Nvidia GeForce GTX770; driver 320.08. I did not have a problem in this area previously. I tried the scroll in the dungeon and it seemed to work.


Followup..just tried to use the fireball again at the beginning of the game after verifying game cache files....got the same crash, but this time my computer was totally locked up. Saw this in event viewer:

Faulting application path: D:\Steam\Games\steamapps\common\Divinity - Original Sin\Shipping\EoCApp.exe
Faulting module path: D:\Steam\Games\steamapps\common\Divinity - Original Sin\Shipping\EoCApp.exe

More info: system crashes every time I use a fireball in a crowd and not specifically directed at one baddie
Posted By: Lomion Re: Technical issues - 07/06/14 01:33 PM
There is a very annoying bug. My second character stole a bread in the Legion's headquarter's prison and a guard came, and now the character can not move anymore, but nothing else happens. I can move the first character and even teleport them both up to the floor but the second character remains stuck.
Note: even reloading the game does not help, and the character is not overburdened.
Posted By: Texoru Re: Technical issues - 07/06/14 02:48 PM
Originally Posted by Lomion
There is a very annoying bug. My second character stole a bread in the Legion's headquarter's prison and a guard came, and now the character can not move anymore, but nothing else happens. I can move the first character and even teleport them both up to the floor but the second character remains stuck.
Note: even reloading the game does not help, and the character is not overburdened.


Yes this is repeatable.
Posted By: jamandu Re: Technical issues - 08/06/14 05:12 PM
Hi,

When I play this game with my friend, even through Tunngle the most I can play for is 10 seconds or so then my PC disconnects from the Internet entirely. No other game causes this and we have tried pretty much everything imaginable to fix this. Is there a way we can play together before LAN is created?

Thanks in advance.
frown
Posted By: Raze Re: Technical issues - 08/06/14 06:22 PM

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool, for both computers. The report will contain some network and system info which will hopefully help Larian figure out what is the problem is. It also includes your saves, which are not really relevant in this case, so most can be deleted from the zip to reduce file size.
Posted By: Mark_L Re: Technical issues - 08/06/14 08:54 PM
I'm not sure if this is a bug or just inconsistency, but after discovering the group of NPCs trying to deal with the giant golem, when you go back to the mage he gives you a control box and says 'there's an instruction manual around here somewhere - you're welcome to take it if you can find it,' but if you DO find it and try to take it, he immediately turns hostile and tries to kill you.
Posted By: Raze Re: Technical issues - 08/06/14 10:00 PM

You should be able to take the instruction manual whether you've talked to Arhu about it or not. Mousing over it, the cursor should be white.
Posted By: TheSlider Re: Technical issues - 09/06/14 04:37 PM
Greetings,

The previous update introduced a bug that makes the entire screen go black except for the UI.
I thought it was part of the quick fix but it's still present as of the latest update.

The GPU on this computer is an GeForce 7900gs (quite old but works fine in low settings).

I suspect the shaders that make stuff in the foreground become transparent as I can create my characters and start the game. I can move around on the beach a few meters back and forth but once I start going further north-east, the screen becomes black except for the UI that remains visible.
While everything is black, i can still move around and find my way to the first battle with the help of the map. I can hover the mouse around on items and characters and i'm still able to interact with them.

I don't know if this can be fixed or not, maybe by editing the shaders in some way ? But i can say that the game worked fine before and i was even able to complete the tutorial dungeon, explore the city and start adventuring past the northern gates.

I do have another computer at home with a more recent GPU and everything works fine.
Posted By: Lotrotk Re: Technical issues - 09/06/14 04:51 PM
Your report will be appreciated, though probably not adressed to. On the Steam page it is clear Larian promises nothing for your GPU (min GPU=NVIDIAï½® GeForce 8800 GT (512 MB) ).

Your GPU reminds me of the first gpu I upgraded my old pc with (nvidia geforce 7950 GT). Funny thing is, I was unaware my power supply was insufficient for this upgrade. That costed my an additional 100 euros. Ah good old times..
Posted By: MooseTheStampede Re: Technical issues - 10/06/14 08:44 AM
It's the settings of your Graphics card that is forcing Anti Aliasing. right click desktop, go to NVIDIA control panel, click "Manage 3D settings", click "program settings" tab, under "select a program to...", select "eocapp.exe" in the dropbox (it has an icon that looks like the shortcut to the game).

In the list underneath, switch following settings like so:

- Antialiasing-FXAA: use global setting (8x)
- Antialiasing-Gamma correction: Off
- Antialiasing-Mode: Application controlled
- Antialiasing-setting: use global setting (4x)
- Antialiasing-Transparency: Use global setting (off)
Posted By: riptide Re: Technical issues - 10/06/14 09:17 AM
The game stalled right after I cast a summon undead warrior scroll in combat. After several seconds of a frozen screen it continued with the animation of the spell and resumed combat as normal.

Posted By: TheSlider Re: Technical issues - 10/06/14 04:42 PM
Not sure if you were replying to me but I'll assume you were.
I don't have some of the options you give, FXAA for example.
Basically, AA is disabled everywhere and attempting to enable it in the control panel for the process divides the frame-rate by two even though it's still technical "disabled" as i "let the app chose", same if i force it to 4x.

Anyway, I'm not sure why it would be the AA since the game starts OK on the beach and i can see until i start moving. Not sure if it also gets dark after a given time. I'll try later.

I also saved the game as soon as i got to the beach and then attempted to load the save when the screen became black. It remained black. I'll try loading from a fresh launch while everything is still visible.

Edit :
ok, was able to load my previous save file on the beach right after spawning. Everything is visible and i didn't move for about 10 minutes now. Used the global chat to send some messages. attempted to move the characters to the boat on the left, no problem. started making my characters fight each-other :
Bloodletting : no problem
Razor's Edge : black screen during cast animation !

Gonna try again after restarting.

Edit 2 :
- Restarted on the beach, waited a few secs to be sure and then casted Razor's Edge, black screen. By looking closely, the screen went black when my character hit the ground during the animation and that yellow circle on the ground expanded a bit for about 2 meters.

- Restarted again, waited a few secs and casted Bloodletting, nothing (no black screen) for about 5 minutes.

I think i can safely state that this bug is reproducible on my hardware by standing still at the beginning and using the skill Razor's Edge.
If the screen becomes black, the game must be restarted before loading the save again, otherwise it will stay black.

First i thought it was only when moving the characters but also noticed it could randomly happen if only moving the camera around, even in dark non visited areas.
Today i reproduced it with minimal actions. Start a new game and cast a skill, that's all.

I first noticed this on the previous update without any changes to my hardware/drivers, i'll need to try the two previous updates to confirm but i suppose there is no way to go back. :s

I can send this GPU to the devs at my expense if it helps to troubleshoot the issue. I don't mind.
Posted By: Raze Re: Technical issues - 10/06/14 10:03 PM

Hopefully just your system information will be enough. Please email supportdos@larian.com, with a description of the problem (a link here or cut and paste the info) and the report.zip file generated by the D:OS support tool. The zip will contain your saves, which are not directly relevant to the problem, so you can delete most of them to reduce the file size, if that is an issue.
Posted By: TheSlider Re: Technical issues - 11/06/14 02:26 PM
Sent the mail. Thank you.

Edit :

Got a reply. Their answer is that my system specs is below the minimum requirements.
More precisely, the Shader Model is too old, SM3, when SM4 seems to be the minimum according to the minimum GPU requirement.
For reference, i played the last Hitman, Deus Ex and Tomb Raider with no problems and yes, on medium to low details. I understand that SM4 is mandatory since the last two updates but it seems weird that this is the first game i play to have such standards.
What is Larian using from SM4 that can't be done with SM3 ?

On another note, the reply to the mail didn't seem to suggest they would still investigate "just in case". I know they have better things to do than check why the game goes black in some cases on old hardware but still, since this is reproducible with 100% success rate, maybe it would be worthwhile to check it out in case it causes some hidden issues on more recent hardware as well (performance drops ? Memory leaks ? I don't know).

Anyway, thanks for reading.
Posted By: Mark_L Re: Technical issues - 13/06/14 10:07 PM
It's not white - it's red, just like everything else on his desk. Doesn't matter whether I talk to him or not, it is red and stays that way, at least for me. Are you saying it isn't red for you?
Posted By: Stabbey Re: Technical issues - 13/06/14 11:44 PM
Originally Posted by Raze

You should be able to take the instruction manual whether you've talked to Arhu about it or not. Mousing over it, the cursor should be white.


It's not. It's orange-red.
Posted By: Beyond Re: Technical issues - 14/06/14 01:25 AM
Could it be that if Char A talked to him, it will be red to Char B?
Posted By: Mark_L Re: Technical issues - 14/06/14 01:38 AM
Originally Posted by Beyond
Could it be that if Char A talked to him, it will be red to Char B?


I used the same character to talk to him as to look for the book. It is still orange-red. I thought it might just be a color glitch, so I had the character take it anyway, and Arhu immediately went hostile and attacked the characters with high-level spells, killing them.

No matter what I do, the cursor stays red and I cannot take the book. So it this a bug/glitch?
Posted By: Raze Re: Technical issues - 14/06/14 02:09 AM

Yes, it is a bug.

The book is white for me when he is in cat form. I didn't have a save in the profile I was using with him in human form, and he didn't change back after I did a couple other things, so I sacrificed Madora to force a change (death penalty for moving a basket). After that, it was marked as owned. His attitude towards the main characters was unchanged, so I assume it is a difference with his form. I'll check that later in the profile I have my main game in.
Posted By: Beyond Re: Technical issues - 14/06/14 07:42 AM
The "death penalty" is a big problem. Not sure why that is, cause some NPCs only tell you not to steal (I think).

In my first run I picked up some letter cause it sounded like a quest item, and he just killed me on the spot. I think all NPCs should be a lot more forgiving for the first crimes. It can really bum you out - I usually don't save a lot while in the city, cause it's supposed to be "safe".
Posted By: Godak Re: Technical issues - 15/06/14 04:37 AM
I can join my friend's games without issue. However, upon attempting to host and start one of my own games, I crash to desktop once to beginning cutscene begins. However, they can join and participate in character creation. It is only once the cutscene begins that issues (CTD) occur.

Let me reiterate; I can join their game and create a character and launch the game without a hitch.
Posted By: Raze Re: Technical issues - 15/06/14 05:37 AM

If you start a single player game, do you get the same CTD?
Posted By: Godak Re: Technical issues - 15/06/14 05:41 AM
Originally Posted by Raze

If you start a single player game, do you get the same CTD?


No sir. It works fine in singleplayer.
Posted By: Raze Re: Technical issues - 15/06/14 05:59 AM

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool. Hopefully the system and network information included will help Larian figure out what the difference/problem is with multiplayer. Your saves are also included in the report, but are not relevant to this issue, so could be deleted from the zip to reduce files size, if that is an issue.
Posted By: Beyond Re: Technical issues - 15/06/14 07:50 AM
I posted a crash in the "Changelist" thread by accident, probably should've posted it here:

Game crashed - I quit a co-op game that I hosted. The game went to the loading screen, and froze after a few seconds with the title "Cleaning Up Module" and the text saying "Story". The connected client's game didn't have issues quitting.

I haven't run the game since, so if there are any logs or anything I'd be happy to provide.

Originally Posted by Raze
Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool. Hopefully the system and network information included will help Larian figure out what the difference/problem is with multiplayer. Your saves are also included in the report, but are not relevant to this issue, so could be deleted from the zip to reduce files size, if that is an issue.


Should I just do the same?
Posted By: Raze Re: Technical issues - 15/06/14 08:19 AM

If the crash report tool didn't come up, or you didn't send the report at the time, then yes, please do. The report should include any crash dump files previously written.
Posted By: Beyond Re: Technical issues - 15/06/14 08:56 AM
Yeah I was expecting the crash report tool, but it didn't come up (I had to End Process on the game).

I tried emailing the report.zip, but it's over 124MB! Should I maybe remove all saved games except for the latest in the relevant profile?
Posted By: Godak Re: Technical issues - 15/06/14 05:23 PM
Originally Posted by Raze

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool. Hopefully the system and network information included will help Larian figure out what the difference/problem is with multiplayer. Your saves are also included in the report, but are not relevant to this issue, so could be deleted from the zip to reduce files size, if that is an issue.


Alrighty, I got my report sent! Thanks for the help - it is appreciated.
Posted By: Raze Re: Technical issues - 15/06/14 07:47 PM
Originally Posted by Beyond
Should I maybe remove all saved games except for the latest in the relevant profile?

Yes; most of that file size would be previous saves.
Posted By: Beyond Re: Technical issues - 15/06/14 08:14 PM
Originally Posted by Raze
Originally Posted by Beyond
Should I maybe remove all saved games except for the latest in the relevant profile?

Yes; most of that file size would be previous saves.

Sent, thanks!
Posted By: Beyond Re: Technical issues - 16/06/14 05:20 PM
Don't know if this is considered a "technical issue" - but there's a problem with almost-invisible fire surfaces.

I can't say what causes them (they usually appear after a fight - so maybe fire spells, or poison+fire), but they are DEADLY and almost invisible.

If I zoom-in a lot I can see some transparent colored "waves" coming out of the ground, and maybe a bit of white smoke, but when zoomed-out (my default mode) I can't see them at all. This forces me to Quicksave at the end of each battle before I even start to move to pick things up.

Rain doesn't seem to put them out.
Posted By: oKuLLiSt Re: Technical issues - 20/06/14 02:47 PM
Hi, everyone! I have an issue with a font, in stead of what NPC's saying I see squares, not letter. What could be the problem?
Posted By: Yurihime Re: Technical issues - 20/06/14 04:13 PM
Originally Posted by oKuLLiSt
Hi, everyone! I have an issue with a font, in stead of what NPC's saying I see squares, not letter. What could be the problem?

Same.
Send screenshot to larian supp, hope its help
Posted By: Blackdot Re: Technical issues - 20/06/14 07:00 PM
I just purchased the game on Steam. Whenever I start the game and begin customizing a character, after 10 minutes my laptop shuts down power completely and goes silent. What's going on here?
Device: Acer Aspire 5750G laptop
Processor: Intel Core i3-2310M CPU 2,1GHz
Windows 7 Home Premium
Posted By: Beyond Re: Technical issues - 20/06/14 08:33 PM
Originally Posted by Blackdot
I just purchased the game on Steam. Whenever I start the game and begin customizing a character, after 10 minutes my laptop shuts down power completely and goes silent. What's going on here?
Device: Acer Aspire 5750G laptop
Processor: Intel Core i3-2310M CPU 2,1GHz
Windows 7 Home Premium


That actually happened to me once - on a PC. And I couldn't turn it on after for a few minutes. I assumed it was an overheating issue, though no other game had ever caused that.

After restarting and since then it hadn't happened.
Posted By: Raze Re: Technical issues - 21/06/14 01:24 AM

oKuLLiSt, Yurihime;

Do you have the language for the beta set to something other than English? Other localizations will not be available until release. Check that and try verifying local files.


Blackdot;

Try enabling Vsync, or setting a FPS cap in the options.
Posted By: Yurihime Re: Technical issues - 21/06/14 02:03 AM
Originally Posted by Raze

oKuLLiSt, Yurihime;

Do you have the language for the beta set to something other than English? Other localizations will not be available until release. Check that and try verifying local files.

Oh yea, thanks! Steam set default language to Russian, not English ))
Posted By: Wizzleteats Re: Technical issues - 21/06/14 11:02 AM
I'm left-handed and as such, I prefer to remap keyboard controls to the numpad. I've done so via the controls menu and I can see the new bindings I've selected are present and listed properly on the controls screen, the game doesn't actually recognize the numpad properly. Currently, the game engine doesn't differentiate between the number keys on the numpad and the 0-9 number keys above the QWERTY keyboard. For example, I assigned "NUM 8" to the "move camera forward" command yet when I press NUM 8, the game sees this key input as the "8" key above the "U" and "I" keys and then accesses whatever has been mapped to the position 8 slot in the quick bar.

Could you please address this in an upcoming patch?


Posted By: Zaldrohir Re: Technical issues - 21/06/14 12:39 PM
Hey all,

After starting a new game I can get past the loading screen, but crash +/- 2 seconds into the character creation screen.

-I'm on a 64-bit Windows OS.

-I have verified the game files (Verify integrity of game cache), it said it needed to fix one file, but afterwards I still crash.
I verified it a second time and stated once again it needed to reacquire 1 file. Does that happen automatically? On steam restart? Or need I do a full reinstallation?

-I tried running it through the EoCApp.exe file, to no avail.

-All .exe files are in the exclusion lists of my AVG and Windows firewall.

-I'm also running it as administrator

What can I do?
Posted By: nilsan Re: Technical issues - 21/06/14 04:11 PM
The game will not work correctly on my Eyefinity setup. I get three cloned versions of the game rather than one spanned.

This causes the game to be not exactly playable. Also, since my setup has the three monitors in portrait mode, the game menu disappears off to the right of the screen(s).
Posted By: Raze Re: Technical issues - 21/06/14 10:37 PM
Originally Posted by Zaldrohir
I can get past the loading screen, but crash +/- 2 seconds into the character creation screen.

Can you just click on Accept and confirm fast enough to get to the game loading screen with whatever random defaults offered?

Did you try lowering the FPS cap in the options, or enabling vsync?
Posted By: Zaldrohir Re: Technical issues - 21/06/14 11:15 PM
Originally Posted by Raze
Can you just click on Accept and confirm fast enough to get to the game loading screen with whatever random defaults offered?


Too little time for that, I'm afraid.

Originally Posted by Raze

Did you try lowering the FPS cap in the options, or enabling vsync?

Tried that just now, neither seem to have an effect. Tried the lowest FPS cap (10) possible.

Also a reinstall didn't do me much good.
Posted By: dvize Re: Technical issues - 21/06/14 11:29 PM
I am not able to change the resolutions manually or in-game (will default to 800 x 600). The resolutions drop down displays blank. I am using the steam version.

I generated a report.zip using the support tool and it is available here:

https://mega.co.nz/#!NExyFJJQ!Xjzl3SHYRPIb6LvRrelhe4aoLAq_fyHjxHI0Ow4aGNg

Here is the directx diag:

https://mega.co.nz/#!8QJ3kIIL!NN1S6r3x7mpnEHOlqASIAAZM0bIlBUxJADeI3MzqYDw


Some background information on my computer:
I have two 780 gtx sli cards that are running the newest nvidia beta drivers 340.43 . I am using dual monitors (one monitor is 2560 x 1440p running overclocked to 110 hz through the nvidia driver. The other monitor is a 1920 x 1080 monitor running at 60 hz).

I never have had an issue with detecting resolutions before in any other game. (although the first monitor may show at 60hz).

Thanks.



Edit: I just disabled sli and the second monitor screen and it was able to detect the resolutions. I do not think it is SLI. I disabled SLI only and it still didn't detect a resolution. After disabling the monitor afterwards, it was what made it detect the proper resolution.
Posted By: Raze Re: Technical issues - 22/06/14 12:17 AM
Originally Posted by Zaldrohir
Too little time for that, I'm afraid.

Here is a save with a default Enchanter/Ranger. Try extracting that into your '..\Documents\Larian Studios\Divinity Original Sin\PlayerProfiles\<ProfileName>\Savegames' folder, and see if you can load it. If that works, but you want different builds, let me know (you can not see all the starting skills or pre-set character builds, but take a look at the stats, talents, etc) and I can upload a different save. That could at least let you play around until the game is released (which should hopefully fix the problem).

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.
Posted By: Zaldrohir Re: Technical issues - 22/06/14 12:25 AM
Originally Posted by Raze
Originally Posted by Zaldrohir
Too little time for that, I'm afraid.

Here is a save with a default Enchanter/Ranger. Try extracting that into your '..\Documents\Larian Studios\Divinity Original Sin\PlayerProfiles\<ProfileName>\Savegames' folder, and see if you can load it. If that works, but you want different builds, let me know (you can not see all the starting skills or pre-set character builds, but take a look at the stats, talents, etc) and I can upload a different save. That could at least let you play around until the game is released (which should hopefully fix the problem).

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.


Email sent.

And oddly enough, the moment I see the two characters... I crash and return to desktop (as with the character creation crash).
I haven't changed the vsync and FPS cap setting either.
Posted By: Raze Re: Technical issues - 22/06/14 03:27 AM
Originally Posted by Zaldrohir
the moment I see the two characters... I crash and return to desktop

Well, that seems to eliminate the character creation screen as the problem, anyway (a couple people have had performance problems in character creation, but were fine in the game).
Posted By: Zaldrohir Re: Technical issues - 22/06/14 08:06 AM
Originally Posted by Raze
Originally Posted by Zaldrohir
the moment I see the two characters... I crash and return to desktop

Well, that seems to eliminate the character creation screen as the problem, anyway (a couple people have had performance problems in character creation, but were fine in the game).


Indeed. I'll wait for the support staff now, then. Thanks for the help.
Posted By: Tianx Re: Technical issues - 25/06/14 05:40 AM
Anyone got issue with game saves? The first save when I enter the game is good and the 2nd save instantly crashes my game. It seems to start somewhere after you entered Cyseal since in my new restarted game before the tutorial, I was able to save many times without the game crashing.
Posted By: Calion Re: Technical issues - 26/06/14 02:18 AM
I'm playing on a mac. Any chance the "hot corners" will be automatically deactivated while playing in the final version?
(moving the mouse onto a corner of the screen activate dashboard/mission control etc)
Posted By: Tianx Re: Technical issues - 26/06/14 05:28 PM
Originally Posted by Tianx
Anyone got issue with game saves? The first save when I enter the game is good and the 2nd save instantly crashes my game. It seems to start somewhere after you entered Cyseal since in my new restarted game before the tutorial, I was able to save many times without the game crashing.


I was able to "get around" this issue by going back to the menu and then reload the game. So every "session" of the game that I started from the Main Menu gets one save and then 2nd one will crash. 100% verified.
Posted By: yaroslav Re: Technical issues - 26/06/14 06:47 PM
I have a question about multiplayer how create game for my friends? when i enter multiplayer option two heroes appear on screnn. When i start a game again both heroes are there and no option to give control to my friend!
My pledge allows beta multiplayer
Posted By: Raze Re: Technical issues - 26/06/14 07:03 PM

When you start a multiplayer game, in the character creation screen you can use the Steam overlay to invite a friend, or have them use Join from the main menu (depending on your multiplayer setting). That will allow both of you to customize your own characters.
Once in the game, you can also send an invitation from the Connection Menu (diamond icon top of mini-map). In that case, they will take over the main character that you are not controlling.

Note: there is an update pending which will break saved game compatibility. Current version is 1.0.115, so if you get going before the update goes live, don't play for hours, or next time you start, you'll have to start over.
The release on the 30th will also require restarting.
Posted By: yaroslav Re: Technical issues - 26/06/14 07:37 PM
Thanks a lot - i succeed this quest ))
new to steam...
Posted By: Pestilence Re: Technical issues - 26/06/14 09:57 PM
I know this has been mentioned before, but I just wanted to get it in written form.

Problem:
Launching the game on a monitor above 60 Hz is not supported.

Steps tried:
* Editing the graphicSettings.lsx does not work, the game will always default to 800x600. Changing other settings does work, but ScreenWidth/Height will not.

* Launching the game at 60 Hz, setting the desired resolution, then switching your monitor to your regular refresh rate (in my case 96), works properly. However you would obviously have to do this every time you launch the game.

Current Solution:
Launch the game with your display at 60 Hz. Switching it back after is up to you.


I'm sure this isn't too high on the 'fix it' list, but anyone who's paid for a monitor above 60 Hz will probably be bothered/put off by having to change settings to launch the game.
Posted By: Raze Re: Technical issues - 26/06/14 11:23 PM

Someone mentioned playing at 120Hz, on a 144Hz monitor, so support is limited above 60, not nonexistent.
Posted By: Pestilence Re: Technical issues - 26/06/14 11:44 PM
Originally Posted by Raze

Someone mentioned playing at 120Hz, on a 144Hz monitor, so support is limited above 60, not nonexistent.


That's better than being nonexistent for sure, but needs addressing. A lot of people these days are running 60+ Hz monitors, a notification or warning somewhere explaining the solution (i.e set to 60Hz) if there is a problem would probably help alleviate confusion/frustration.
Posted By: Cameron9428 Re: Technical issues - 27/06/14 12:20 AM
I'm having trouble updating today's patch. It tells me I don't have enough disc space. Anyone know how to fix this issue? My hard drive has a ton of free space so no sure what the problem is.
Posted By: Raze Re: Technical issues - 27/06/14 12:34 AM

Maybe exit Steam, reboot, run a ScanDisk to make sure disk space really isn't the issue (right click on the hard drive in Windows Explorer, select Properties, switch to the Tools tab, and hit the Check Now button in the Error Checking Status section), and then restart Steam.
Posted By: Ahka Re: Technical issues - 27/06/14 01:22 AM
Problem: Unable to load while friend is connect to the game/ friend unable to connect when the game is loaded

Description: After the new patch loading and save times have become significantly longer and loading a game while my friend and I are both connected I become stuck on instantiating. The only way we have figured out to get into a game was to start a new game, have my friend connect to the new game while at character creation then load from there. A second load after that would become stuck on instantiating for me and syncing for him.
Posted By: Raze Re: Technical issues - 27/06/14 04:58 AM

Did your friend try hosting the game?

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool for both computers. The zip contains your saves, which are not directly related, so most can be deleted to reduce file size, if that is an issue.
Posted By: s1ayer05 Re: Technical issues - 27/06/14 08:04 AM
Hi Guys,

Getting this error when I launch the game and it's not letting me play Multiplayer frown

http://i.imgur.com/0w3WOJh.png

I've verified cache and once that didn't work even redownloaded the whole game, but issue persists :s

anybody encountered this issue or know of a fix?

Thanks
Posted By: Raze Re: Technical issues - 27/06/14 10:00 AM

That error can also be caused by a missing configuration file. Try starting the game directly from the '..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file by right clicking and running as administrator. Then change some sound or graphics settings, exit and restart.

Are you shutting down all non-essential programs (especially anti-virus) before starting the game?

Make sure your firewall isn't blocking access for the game (EoCApp.exe and SupportTool.exe both need access).

Try browsing to the '..\Documents\Larian Studios' folder and renaming the 'Divinity Original Sin' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing.


If that doesn't help, please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool.
Posted By: yaroslav Re: Technical issues - 27/06/14 05:29 PM
Another question - on one of my desktops some skill, talent and so on descriptions instead of letters there are squares with cross. The default language of windows OS is russian but all the english fonts are supported.
some dialogues in game are also unreadable
Posted By: Raze Re: Technical issues - 27/06/14 08:20 PM

Did you check the language setting in Steam for the game? Non-English localizations are not fully supported until release.
Posted By: Marish01 Re: Technical issues - 27/06/14 10:35 PM
Last boss in tutorial dungeon. Tried to relink the PCs but somehow the character without focus was partial buried in stone above and behind boss. Reloaded previous save and all was well.

Stepped away from first discussion with the mage at Cyseal and returned to most lettering in UI scrambling about rapidly. Tried alt-tab and back. That solved the issue. Graphics driver current but beta release.

Intel Duo, 4G RAM, GTX 550 ti
Posted By: Wizzleteats Re: Technical issues - 28/06/14 04:09 AM
NUMPAD KEYS ARE STILL BUGGED AND ARE NOT RECOGNIZED AS DIFFERENT FROM THE NUMBER KEYS LAID OUT ALONG THE TOP OF THE KEYBOARD. I WISH TO REMAP CONTROLS TO THE NUMPAD BUT THE GAME DOES NOT RECOGNIZE THIS. PLEASE FIX THIS. THE GAME IS NOT PLAYABLE FOR LEFT HANDED PEOPLE IN THIS STATE.
Posted By: Doozie Re: Technical issues - 28/06/14 04:20 AM
Bug Report:

When a friend or player joins a coop game, they join without a partner. If you have 4 ppl in your party you cannot drag any of your partners off to your coop friend and they cannot add the partners on their own. The drag and drop friend grouping does not work properly in coop.
Posted By: Doozie Re: Technical issues - 28/06/14 04:22 AM
I think that's simply a personal preference. I'm a lefty and I have had no issue adjusting, of course I've played righty my whole life so there is that! xD
Posted By: Raze Re: Technical issues - 28/06/14 04:28 AM
Originally Posted by Doozie
When a friend or player joins a coop game, they join without a partner.

You can not drag and drop to link companions/henchmen in co-op. The host can hit Esc to bring up a menu, though, and click on the 'Assign Characters' button to do so.
Posted By: Jjiinx Re: Technical issues - 28/06/14 07:26 AM
I've noticed that in game the shadow quality fades drastically about 10 or so feet from your character. Does anyone else have this issue? My PC is more than powerful enough to run the game at ultra, so it seems strange there's such a jarring issue with shadows at such a low distance, it's really distracting.

Someone on the steam discussions said this issue was introduced a few patches ago, possibly as an optimization. Will there eventually be an option to disable the shadow quality fading?
Posted By: Raze Re: Technical issues - 28/06/14 08:48 AM

Yes, other people have that issue with shadows (it is more apparent in some places than others, and some don't notice it at all). I don't know if there will be any options added.
Posted By: oXis Re: Technical issues - 28/06/14 01:40 PM
I have a little issue with the sound. I have echoes, it's quite disturbing.
Posted By: cheaway Re: Technical issues - 28/06/14 02:50 PM
Ok, this problem still persists, I cannot play the game at all.

Is this being fixed soon?

@Stabbey: Unfortunately, no: I am trying to play through the steam client.
Posted By: cheaway Re: Technical issues - 28/06/14 03:02 PM
Great, turns out that this is due to a Steam installation on a case-sensitive filesystem (in a sparsebundle). Switched to a case-insensitive FS, removed the sparsebundle, now re-installing Steam. Let's see...
Posted By: Defenseless Re: Technical issues - 28/06/14 03:36 PM
Hi All,

I bought the game on Steam during the first day sale -- put about 3-4 hours in just to check it out.

I tried to load it up again today, but it won't even start up at all. The Windows cursor spins, Steam's little window pops up saying "Preparing to Launch DOS"...then the window closes, nothing happens, and it starts the whole thing starts over again (cursor spins, window loads and closes) in an endless loop until I shut down the process (EOCApp.exe) in the task manager.

I should note: I was able to load the game yesterday after the new patch (I wanted to see if the editor was in yet). It's only today that it started happening. When I booted up Steam today, I noticed DOS was doing something (syncing, maybe?) and the name was in yellow text. But the yellow text eventually hit 100% and the name turned white again, so I figured it was safe to load up. (Still, I'm wondering if I interrupted some hotfix/update/save-sync and now it's acting funny?)

I uninstalled and re-installed the game to see if that would fix it, but the issue persists.

I'll e-mail the support account now, but I thought I'd raise the issue here in case anyone has encountered it before. (Also, I should note I ran the reporting tool, and everything came out green.)

Thanks for your help!
Posted By: oxxgen Re: Technical issues - 28/06/14 05:26 PM
Originally Posted by oXis
I have a little issue with the sound. I have echoes, it's quite disturbing.


I thought I would be the only one having this issue! I'm experiencing the same echo effect.

The echo effect which usually only applies when visiting areas like caves is applying to every area and every sound in the game, including music and even the start menu.

When entering caves or the like, the echo effect is applied twice which results in more ugly sound.

Even when turning down all sounds in the options menu to zero, the echo effect of the muted sounds still plays.
Posted By: Tianx Re: Technical issues - 28/06/14 06:34 PM
Homestead no longer loading up for me after the latest download of patch this morning. The game crashes as soon as the screen showing "Loading Homestead"
Posted By: Tianx Re: Technical issues - 28/06/14 06:56 PM
Originally Posted by Tianx
Homestead no longer loading up for me after the latest download of patch this morning. The game crashes as soon as the screen showing "Loading Homestead"

Was about to now enter Homestead without crash after verifying the integrity of the game on Steam. Strangely, I didn't do anything to the game cache at all.
Posted By: Tianx Re: Technical issues - 28/06/14 07:31 PM
Originally Posted by Tianx
Originally Posted by Tianx
Homestead no longer loading up for me after the latest download of patch this morning. The game crashes as soon as the screen showing "Loading Homestead"

Was about to now enter Homestead without crash after verifying the integrity of the game on Steam. Strangely, I didn't do anything to the game cache at all.


For some strange reason, every time I get into homestead. I have to verify the game cache again, downloading a 2.2kb file and then be able to enter Homestead again without crashing. Definitely reproducible 100% bug. What's this 2.2kb file that I am constantly downloading?
Posted By: Jjiinx Re: Technical issues - 28/06/14 09:32 PM
Originally Posted by Raze

Yes, other people have that issue with shadows (it is more apparent in some places than others, and some don't notice it at all). I don't know if there will be any options added.


I think some people don't notice it because some people use WASD to move the camera and click where they want to go, if you hold M1 to move (which slows the camera down), anywhere that has shadows it becomes glaringly obvious, and, of course, the more shadows there are the worse it looks.

ANY WAY to remove the shadow quality dipping or being able to change at what distance from the camera the shadow quality lowers would be absolutely amazing.
Posted By: Tianx Re: Technical issues - 28/06/14 10:02 PM
Originally Posted by Tianx
Originally Posted by Tianx
Originally Posted by Tianx
Homestead no longer loading up for me after the latest download of patch this morning. The game crashes as soon as the screen showing "Loading Homestead"

Was about to now enter Homestead without crash after verifying the integrity of the game on Steam. Strangely, I didn't do anything to the game cache at all.


For some strange reason, every time I get into homestead. I have to verify the game cache again, downloading a 2.2kb file and then be able to enter Homestead again without crashing. Definitely reproducible 100% bug. What's this 2.2kb file that I am constantly downloading?

K, finally figured out the file that keeps failing to valid is network.txt in the "Shipping" folder. For some reason, this cause the game to crash once it gets overwritten. Quick save seems to be okay but auto-save will bug out the game.
Posted By: MrSes Re: Technical issues - 29/06/14 01:17 AM
Hi there,

My game has started displaying an error when I attempt to save.

"Savegame failed (copy to levelcache failed) Please report this"

This happens when using quicksave.

I am running the game on a Macbook Pro Retina 15" OSX 10.9.4. The game version is BETA v1.0.136.0

I have just entered the section behind the hidden door in the tomb at the very start of the game. I have successfully used both save and quicksave before.

I can't provide output from the suggested tool as I am running OSX.

Please let me know if you need more details.

Posted By: MrSes Re: Technical issues - 29/06/14 01:35 AM
Originally Posted by MrSes
Hi there,

My game has started displaying an error when I attempt to save.

"Savegame failed (copy to levelcache failed) Please report this"

This happens when using quicksave.



I checked the save games and I had quicksave_0-4 (so 5 quick saved games).

I deleted all 5 quick saves and I can now quick save again.

I quick saved the game successfully 5 times and then I get the error again. Looks like I am limited to only having a maximum of 5 available quick saves.

I went back and cleared out QuickSave_1 and QuickSave_3 (leaving QuickSave_0, QuickSave_2 and QuickSave_4) I can then save once (QuickSave_1) and then I get the error if I try and quicksave again (so I have QuickSave_0, QuickSave_1, QuickSave_2 & QuickSave_4).


Also I just attempted to do a save (not quick save) over an existing game and received the same error message.

Hope this helps
Posted By: Raze Re: Technical issues - 29/06/14 01:54 AM
Originally Posted by MrSes
Looks like I am limited to only having a maximum of 5 available quick saves.

In the options you can increase the number of quick/auto saves kept up to 25, which will at least help mitigate the problem.
Posted By: Nostromo Re: Technical issues - 29/06/14 03:52 AM
Game window zoom in/out needs to be mapable to keys. Using touchpad zoom with some laptops doesn't work, for whatever reason. If you can fix the underlying cause & get the touchpad zoom working, even better.
Posted By: Raze Re: Technical issues - 29/06/14 05:18 AM

The camera zoom hotkeys on PC are Page Up and Page Down.
Posted By: Nostromo Re: Technical issues - 29/06/14 09:22 AM
Originally Posted by Raze

The camera zoom hotkeys on PC are Page Up and Page Down.


DOH! I looked under key mappings & couldn't see anything. Cheers!
Posted By: lolwut77 Re: Technical issues - 29/06/14 11:43 PM
4k resolution causes some text to be blurry and/or clip. Any fix for this? Any 16:9 resolution lower than 4k seems fine. =/
Posted By: Sir Flash Aron Re: Technical issues - 30/06/14 03:30 PM
ONSCREEN Text "m" and "q" is missing ... and sometimes other alphabetic characters are also missing !

Having German OS and keyboard settings ... but game set to english as german translation is missing !

ANY CLUE HOW TO FIX THIS ?

Happened in BETA also and yes I have the last drivers for my OS !
Thanks
Posted By: Eshestun Re: Technical issues - 30/06/14 04:12 PM
I'm still having to manually change the resolutions in the graphics settings file, since I only have 1 option available in the main menu (my desktop resolution)

I have tried deleting the file, fullscreen, windowed, fake fullscreen, etc. This was happening in beta as well but I put it off hoping it would magically be fixed smile


EDIT: SOLVED!
Apparently people have had this problem before. You have to change your monitor/screen to its default refresh rate, and the options appear.
Posted By: Raze Re: Technical issues - 30/06/14 06:44 PM
Originally Posted by Sir Flash Aron
ONSCREEN Text "m" and "q" is missing ... and sometimes other alphabetic characters are also missing !

Make sure you do not have anti-aliasing forced in your video drivers.
Posted By: Horrorscope Re: Technical issues - 30/06/14 09:57 PM
When overwriting a Saved Game, the two dialog boxes will move back to default position.
Posted By: Tsumaranai Re: Technical issues - 01/07/14 05:18 AM
My wife and I are playing a mutliplayer game together (bought the game today on Steam), and she is unable to see certain environmental effects (poison or fire on the ground, etc), and now we are in Zixzax's observatory with the giant telescope and all she can see are stars with a few braziers and the waypoint portal.

We both have AMD cards, she just updated her drivers to see if that was the issue. Our graphics are all the same as well. I had her verify integrity of game cache, no dice, so she re-installed the game and is still having this issue.

SS:
http://i.imgur.com/woOB0qx.jpg?1
Posted By: Raze Re: Technical issues - 01/07/14 01:43 PM

Check that anti-aliasing is not being forced in her video card drivers. That can cause problems with text and textures (particularly in the End of Time).
Posted By: Tsumaranai Re: Technical issues - 01/07/14 11:52 PM
Originally Posted by Raze

Check that anti-aliasing is not being forced in her video card drivers. That can cause problems with text and textures (particularly in the End of Time).


AA isn't being forced, all of her graphics settings are set to Application Settings.
Posted By: Tsumaranai Re: Technical issues - 01/07/14 11:57 PM
Originally Posted by Raze

Check that anti-aliasing is not being forced in her video card drivers. That can cause problems with text and textures (particularly in the End of Time).


I just went in to CCC and set her AA to override application settings, set it to 8x, and turned on morphological filtering and magically she can see Zixzax's room.
Posted By: Raze Re: Technical issues - 02/07/14 03:55 AM

Thanks for the update.
Posted By: Selakah Re: Technical issues - 02/07/14 04:29 AM
Nonstop crash-to-desktop within seconds of walking in the area outlined here: http://imgur.com/a/lDG7i

Very disappointed and bummed out. After having spent 40+ hours on the Beta, I was very happy to finally reach uncharted territory only to hit these nonstop crashes in northwest Luculla Forest.
Posted By: dvize Re: Technical issues - 02/07/14 03:22 PM
I switched to 60hz and sli off... the game still starts in a 800x600 window and Dx-9 in the title. This is not an issue of refresh rate and sli. This is an issue with a user having multiple displays. (non-standard size in that they are not both 1920x1080 monitors. One is 1920 and one is 2560).


I informed earlier in my post that the only way it works is disabling the second monitor completely, which isn't that great of an option.
Posted By: Sarya Re: Technical issues - 02/07/14 04:08 PM
Hopefully someone can help me. I'm having a very unfortunate issue related to loading the game. Here's the symptoms:

1) I save the game periodically.
2) I try to reload, after having played that save, and it gets stuck on "Cleaning up session" about 1/4 of the way through. It will sit there forever on this screen.
3) I then need to Alt-F4, and then load into the save file, and it will work without a delay.
4) This is happening on all saves past a certain point within one "save tree" - If I go back about 15 hours, those saves will load/clean up session without a problem.

So basically, it seems like my set of save files are corrupt past a certain point that it cannot clean up a session if that save file was already open within that particular session.

I've tried creating a new game, and saving/loading that game and there's no issues there. However, I don't want to restart the game as this is a co-op session and we are about 25 hours in.

Does anyone know what can be done? I've tried: repairing steam files, restarting the computer, making sure I can run the game with my system, etc.

One other thing of note, some items went missing from a few of our characters randomly as well (armor/weapons) and if I load back to a previous save from 5 minutes prior the weapons/armor are still there. Wondering if there isn't something wrong with these save files.
Posted By: Sarya Re: Technical issues - 02/07/14 10:52 PM
Also, new issue that is making the game unplayable as well.

Whenever I level to level 4, the entire screen goes black with only a few elements of the UI left over (health, avatars, map). Everything seems to work, I can walk, I can even cast if I press the right buttons, but I can't see anything - the UI that remains flickers a bunch as well.

This has now made it so we cannot progress at all. I've tried going to a different fight and leveling with a different group of creatures and the same thing happens again. frown I've also tried leveling off an explore. It's something to do with the level itself.

So I guess that's it for us, we've already invested many hours and cannot play anymore. I'm too afraid to restart lest the black screen thing happen again.
Posted By: Raze Re: Technical issues - 03/07/14 12:49 AM
Originally Posted by Sarya
So basically, it seems like my set of save files are corrupt past a certain point that it cannot clean up a session if that save file was already open within that particular session.

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS support tool. The report will contain your saves (you can delete some if file size is an issue), so with a couple of the working saves, and some of the ones which have this issue, it should help Larian track down the problem.
Include your save just before reaching level 4, and Larian can check if it is repeatable, at least, and then hopefully either fix it or prevent it from reoccurring.

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