Larian Studios Forums Beyond Divinity (English) Technical Problems "CD portection" nada zip zero for customer support

copy protection that makes me want to give the game and crack away as soon as i find it. and no [nocando] customer support to fix the problem $50 poorer. Hell of alot smarter thou.

buy future larian products....... NEGATIVE!!!

Whats wrong with it? Its no bloody use saying- "this is teh suCk" for no reason.

*taps side of head* I's the brainy. <img src="/ubbthreads/images/graemlins/biggrin.gif" alt="" />

Welcome though!

Do you have ANY problem with the game? I think Larian got off vacation recently, they might be able to chat.

And actually, I think the CP has done a good job of helping to stop piracy.

Did you try the support already? We always get back to the people, always.
There is no key anywhere as normally, no CD key is needed. The protection checks if the CD is not a copy. If the protection fails, you have to request a key by contacting us.

For the protection system to work, you need to insert the CD labeled "Disc Two" (or "Game CD") and then start the game.
Before doing so, you may want to shut down programs that are known to cause protection failure, such as Norton Antivirus and Daemon Tools.
Also, if you have more than one CD or DVD drive, the protection might require you to insert the CD in the other device.
If the protection check still fails, click the "information" button and mail the generated report to our support team: support@larian.com

Hope this helps you.

Regards,
Lynn

my place to vent, so i will!

I sent all appropriate info to tech support including.

"If the protection check still fails, click the "information" button and mail the generated report to our support team: [email]support@larian.com"[/email]

response from tech support was "that didnt work pls ......

"If the protection check still fails, click the "information" button and mail the generated report to our support team: [email]support@larian.com"[/email]

of course how silly of me not to catch onto that particular statment.

that was last week, still have not gotten anywhere. and NO support apparently does not get back to there clients.

I dont run daemon tools or Norton. Brand new disk.

and thanks troll... just what I needed!

*sigh* Did you call Lynn ( Larian studios) or me( some dude) a troll? If you called me, well, I assure you I'm a human. Not sure 'bout Lynn. <img src="/ubbthreads/images/graemlins/biggrin.gif" alt="" /> Just kiddin'.




I'd try asking them again, nicely. Hmm.


Your welcome! Just trying to help out the people on the forums! <img src="/ubbthreads/images/graemlins/smile.gif" alt="" /> And I'm also glad to supply whats needed! <img src="/ubbthreads/images/graemlins/smile.gif" alt="" /> <img src="/ubbthreads/images/graemlins/smile.gif" alt="" />


I'm sorry the game's not working for you, <img src="/ubbthreads/images/graemlins/puppyeyes.gif" alt="" /> , its a fun game. So I'd just keep trying.

the point is to let someone know im not getting help. i have done it all and done it right. this is a last hope of getting help before i give up on the game. 50 bucks should allow me to bitch when im not getting ANY help.

as for the troll thing. just ignore me im ranting. <img src="/ubbthreads/images/graemlins/evilgrin1.gif" alt="" /> "sry"

BUT I WANT SOME HELP.

5 days without a reply from tech support is an issue in my books!!



Apparantly this thread is closed so i cant reply below.

my email
------------------------------------------------------------------




if you had bothered to read my email you might have realized I don't know
what text file to send, and had asked for an explanation. I'm sorry your
time is to valuable to help me with this small detail. So I hope one of
these is the one your looking for.









>Dear sir,
>
>In my previous message, I have asked you to enclose the complete report.
>I need the whole report (a textfile) to create your key, not just the
>two lines you gave me.
>
>Should you please be so willing to create another report and to send it
>to me in its entirety, I would only then be able to give you a key.
>
>Sincerely,
>
>David Walgrave
>Larian Studios



----- Original Message -----
From: "" <>
To: "David Walgrave" <>
Sent: Monday, August 09, 2004 8:55 AM
Subject: Re: Fw: cd verification -


> Thats all I got unless there is a text file it dumps to?
> all I get is a Popup with this info on it nothing else. am I missing
> something?
>
>
> ----- Original Message -----
> From: "David Walgrave" <david-qa@larian.com>
> To: <>
> Sent: Monday, August 09, 2004 2:48 AM
> Subject: Re: Fw: cd verification -
>
>
> > Dear sir,
> >
> > Could you please send me the whole report created by the protection
> > system? Upon entering this key, the system says it is invalid.
> >
> > Sincerely,
> >
> > David Walgrave
> >
> > Larian Studios
> > http://www.larian.com
> >
> > > *From:* >
> > > *To:* >
> > > *Sent:* Saturday, August 07, 2004 11:12 PM
> > > *Subject:* cd verification
> > >
> > > error report:

**deleted key code...**

this took 5 days and i still am not playing the game.
Possibly a little clarification on the popup eh?
still dont know for sure what txt file so i sent you the root dir of the game <img src="/ubbthreads/images/graemlins/kissyou.gif" alt="" />

A phone call should have cleared this up
My email could have within hours
posting to the forums has some attention
anything gunna help me?

Hmm thats weird. Since Lynn just told you today they listen. Lynn? Comment, this is rather odd.

Yes, that would indeed be weird.
I will check what happened.

***
@swens: please check your PM's

Dear sir,

When you first contacted me, you had given me only two lines from the copy protection report.

In order to create you a key for your game, the application I use to create you such a key, needs the whole report.

I have asked you for the whole report in my reply, and you did not enclose it. Please mail me again with the report in its entirety and I will be able to help you.

Sincerely,

David
Larian