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Joined: Jul 2013
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stranger
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Originally Posted by BoTToX

""PS: Please recommend our shipping service to other publishers, too! ;)""

At the end of happyshops mail !!!
Sure !!! I I would definitely recommend the whorst shipping service ever !!!

Ha, it certainly sounds like Larian Studios won't be using them ever again as well.

Joined: Sep 2017
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Just had the same e-mail as quoted above - Saying they expect everything to be sent out the 21st and they have given me an extra unique steam key.

Joined: Sep 2017
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Any chance the playtesters who went to the office also get a key before their CE arrives?

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I made an account just to be able to post here, I also playtested the game in Ghent for a week and have received NOTHING yet. If i don't have a mail by the end of this day i'm going to write a customer support ticket. I'm getting tired of this non-transparent act. I think we deserve some information about this matter.

Joined: Mar 2017
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I was just told by DHL US that Oct 5 is the date my CE is projected to arrive, ITS STILL IN PROCESSING FOR CHRISTS SAKE. Tracking number emailed the 14th and the damn thing is still in processing 6 FREAKING DAYS LATER. WHAT A JOKE.

EVERY COMPANY INVOLVED IN THIS SHOULD BE ASHAMED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Terrible experience!!!!

Joined: Sep 2017
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I went in the office in Gent to playtest the game and I received nothing. No email about the CE and nothing in my mailbox.

I have no information about the CE...

Joined: Sep 2017
Location: Finland
journeyman
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Originally Posted by Townsendvol
I was just told by DHL US that Oct 5 is the date my CE is projected to arrive, ITS STILL IN PROCESSING FOR CHRISTS SAKE. Tracking number emailed the 14th and the damn thing is still in processing 6 FREAKING DAYS LATER. WHAT A JOKE.

EVERY COMPANY INVOLVED IN THIS SHOULD BE ASHAMED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Terrible experience!!!!


If it has left the warehouse of LS, it's a problem with DHL. I do sympathize of course, I'd had my share of DHL issues(and never any with UPS or FedEX).

Last edited by Rasikko; 20/09/17 06:48 PM.
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Has anyone else been able to get a response from HappyShops, or DHL? I'm one of those stuck waiting with a "processing" message and I can't seem to get either to respond to e-mails.

Joined: Jan 2014
journeyman
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Like this you're sure your package won't be damaged !!!

https://www.reddit.com/r/videos/comments/2af5rm/how_is_dhl_still_in_business/

Last edited by BoTToX; 20/09/17 07:24 PM.

My signed collector bike ; )
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That's interesting, they said to contact Larian if I don't get it by Oct. 5th. Right now its a DHL problem, then it will be a Larian Problem.

Considering I am a customer/supporter/fan of Larian I believe its their problem anyway.

I know my feelings about certain things have changed.

Originally Posted by Rasikko
Originally Posted by Townsendvol
I was just told by DHL US that Oct 5 is the date my CE is projected to arrive, ITS STILL IN PROCESSING FOR CHRISTS SAKE. Tracking number emailed the 14th and the damn thing is still in processing 6 FREAKING DAYS LATER. WHAT A JOKE.

EVERY COMPANY INVOLVED IN THIS SHOULD BE ASHAMED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Terrible experience!!!!


If it has left the warehouse of LS, it's a problem with DHL. I do sympathize of course, I'd had my share of DHL issues(and never any with UPS or FedEX).

Joined: Sep 2017
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stranger
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Still didn't get any info about the shipping of my CE. And no key in mail...

Joined: Mar 2003
Location: Canada
Larian Studios
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There will be an official statement about this soon.


FWIW I've had tracking information not update until a package was across the country, sorted and on a truck being being delivered, the day I got it.

Joined: Jan 2014
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Still no sign of the KS-CE or a further updates to the tracking notice in 5 days.

Let's be honest - it's very difficult to be excited about a very expensive collector's edition that arrives after you've finished the game. It's certainly an entirely different feeling when it's in your hands on or before the day you start playing the game. The latter gets you giddy like child at Christmas, while the former leaves you feeling bitter.

The collector's edition for the prior game (D:OS) arrived horribly late for many people (and some never got it at all). I'm not sure if I should be more surprised that Larian managed to drop the ball on the shipping side yet again, or that I didn't learn my lesson the first time.

Joined: Jan 2014
journeyman
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Pfff some ppl are selling CE on e-bay and we can't get ours ?


My signed collector bike ; )
Joined: Sep 2017
Location: Portugal
Kultyz Offline OP
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Originally Posted by BoTToX
Pfff some ppl are selling CE on e-bay and we can't get ours ?


Now that is something "interesting"...

I'm very curious to see the official message.

Last edited by Kultyz; 20/09/17 11:31 PM.
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Originally Posted by BoTToX
Pfff some ppl are selling CE on e-bay and we can't get ours ?


Because some people already have it, but not many as it seems. As i said, I'm living 5 hours away from HappyShops and received mine at Tuesday, I guess they have some problems to ship it in foreign countries and/or overseas, and I'm not sure who is to blame, Larian, DHL or HappyShops... but the bad reputation definitely goes to Larian.

Joined: May 2010
Location: Oxford
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Location: Oxford
Some of the professional touts will list stuff for sale on Ebay before they've even received it themselves.

Though I don't know if that accounts for what's happened in this case: out of curiosity I should take a look to see how much they're trying to flog them for... but obviously I'm keeping mine!


J'aime le fromage.
Joined: Sep 2017
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Hello everyone,

please check here for an update on the Collector´s Edition:

http://larian.com/forums/ubbthreads.php?ubb=showflat&Number=617792&#Post617792


Joined: Mar 2010
Location: Ireland
apprentice
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So my parcel status finally updated - am glad I was sitting down when I checked! :P

Date/Time City Status
Thu, 21.09.17 11:29 Radefeld, Germany The shipment has been processed in the parcel center of origin

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apprentice
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Originally Posted by Michael_Larian
Hello everyone,

please check here for an update on the Collector´s Edition:

http://larian.com/forums/ubbthreads.php?ubb=showflat&Number=617792&#Post617792



Thanks for the update!

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