I don't even have the conversation, just kind of a sum up of what happened...
When you say avatar, you mean my main character?
Yes, someone created by a player. They get a little crown icon on their portrait and hovering over the portrait reveals the label "Avatar".
It is normal not to get the conversation if a non-Avatar origin is the one talking to an NPC. Talk to that origin to discuss what happened and maybe glean more information.