It's worrying enough that they tell us the telemetry they're using and then follow it up with the incredibly long-bow non-sequitur that they say that that data means in order to confirm what they want it to say anyway... No amount of data will ever help if they are making a habit of willfully misrepresenting and misinterpreting it to mean what they want... which, in every community report that has mentioned said data so far, seems to be exactly what they're doing.
There are practical limits to the accuracy and value of any feedback. Telemetry only measures *what* players do, not why they do it. So, yes, you can place multiple ( possibly conflicting ) interpretations on the data, but at least it is universally collected.
Conversely, forum and other player interactions give you exact interpretations, but only for tiny subsets of players, and almost always with completely conflicting views being expressed.
And, of course, such player subsets like to suggest their views are universally supported, despite there being no evidence for this; which is roughly equivalent to what you see Larian doing with their data.
I did not ( and still do not ) expect wholesale changes to the BG3 design ideas. Ironically, the success of EA, in terms of sales numbers, will probably bolster Larian's view that they have the correct formula for a successful game, and reduce the likelihood that they will see the need for changes.