OK...
I'm sick and tired of this! I've had enough!!
The day the game was released I checked every single store in my city and nobody had it so I was forced to buy it from an online retailer.
I bought my copy of Diviinty 2 from
Gamesplanet (Metaboli) I enjoyed the game as much as I could and patiently waited and waited for a patch to be released.
When I saw the new 1.03 Patch announced here on the official forums I was so excited and happy. My happines didn't last long.
As it says
- This Patch only works with all DVD versions of the game, online retailers will deliver their patch in addition. So I though - oh well, I'll just have to wait 2-3 days untill the online retailer gets the patch.
Well, I waited for 2 weeks and decided to email VriginMedia.Gamesplanet.com support team asking them to give me ETA on the patch.
I received an email from them telling me they have done their part and have submited the patch to Larian so they can approve it and give permision to be releasd on VirginMedia.GamePlanet.com webiste.
So I waited again.
A week later I sent a 2-nd email to the support team asking them what's going on. I got a reply that they are still waiting on Larian to aprove the online retail version of the patch to be released and it shouldn't take more than 2-3 days.
Another 2 weeks later I sent a 3-d email to my online retailer asking them WTF is going with the patch.
The last reply from them was that as they have done everything necessary and nothing depends on them so I decided I should probably contact Larian's support team. That's their reply (copy+paste from my email)
"Thank you for contacting the Virgin Media Gamesplanet customer service.
We understand your disappointment and we apologise for the inconvenience, but we are still waiting for the editor of the game to authorise us to publish the patch.
We have done all the necessary to sort this matter out, but unfortunately we cannot proceed until the editor authorises us to put the patch online.
Again, we apologise and we thank you for your understanding.
We will let you know as soon as the patch is published."
So there we go - I sent an email to Larian's support team.
I explained them I needed to know WHEN is my online retailer going to be authorised to publish the patch for the online version of the game. Guess what - Larian's support team reply made me laugh my butt off.
That's a copy + paste answer I got from them.:
(please note - I'm contactig the English supprt team and got a reply in mixed German + Bad English)
Sehr geehrte Kundin,
Sehr geehrter Kunde,
please download one of the following patches:
Deutscher Patch 1.03: Download (1,87 GB)
http://www.divinity2.com/downloads/...aconis/Divinity_II_Patch_1.03_GERMAN.exe
French Patch 1.03: Download (876 MB)
http://www.divinity2.com/downloads/...aconis/Divinity_II_Patch_1.03_FRENCH.exe
English / US / Italy / Spain Patch 1.03: Download (406 MB)
http://www.divinity2.com/downloads/patch/Divinity_II_-_Ego_Draconis/Divinity_II_Patch_1.03_EIS.exe
Mit freundlichen Grüßen,
Guido Kaminiarz
SoftBay GmbH
Carlstraße 50
D-52531 Übach-PalenbergI mean - honestly - did they even BOTHER reading my question??!?
Whatever. I explain them second time in a SECOND email - asking them WHEN is the online version of my game gettig patched.
There is the second email from them (again copy+paste from my email)
Sehr geehrte Kundin,
Sehr geehrter Kunde,
patches of downloadversions can be found at gamesplanet.com. We don\'t provide those patches. Please contact the gamesplanet.com-support team.
Mit freundlichen Grüßen,
Guido Kaminiarz
SoftBay GmbH
Carlstraße 50
D-52531 Übach-Palenberg
dtp entertainment-Kundensupport
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*) Anrufe aus Mobilfunknetze
oder aus Netze anderer Festnetz-Anbieter fallen ggf. höhere Gebühren an. Wenden Sie sich für nähere Informationen bitte an Ihren Netzbetreiber.It's like talking to a brick wall.
A newborn parrot can repeat my question back better.
I do KNOW you don't provide those patches!
I do KNOW the online retailer has to relase the patch!
I HAVE contacted the online retialer on numerous ocasions!
All I wanted to KNOW is WHEN are you going to FINALY authorise that retarded patch so people who have been unfortunate enough to buy the online version of the game be finaly ABLE to pach their game!!?!?!
Is there a sane person on the other side who can give me a normal and sensible answer?!