The report.zip file should contain the files below. The main thing that support would need would be the dxdiag report, though, if the 'Game Analysis Tool' can not create the zip file (Winkey-R, type in dxdiag and hit Enter, then when the DirectX Diagnostic Tool finishes, click the 'Save All Information' button at the bottom of the window and save the result to your Desktop, or somewhere handy to attach to an email).
From the '..\Documents\Larian Studios\Dragon Commander' folder
- 'Savegames' folder
- config.lsx
- graphicSettings.lsx
dx.txt (dxdiag report)
fileinfo.xml (A file containing a list of files in the install folder, and the c:\users\username\Documants\Larian Studios\Dragon Commander folder, with their sizes, time stamps and hash values. It may have been left in a temp folder, or something, when the support tool crashed.)
results.xml (the results of the min requirements tests)