A couple of people have run into this problem. If you are playing in Windows, please email firstname.lastname@example.org, with a description of the problem and the report.zip file (or a Dropbox or Google drive link, etc) generated by the D:OS EE Analysis Tool. Extract the zip file somewhere and run AnalysisTool.exe. When that loads, browse to the install folder (if it is not automatically detected), optionally run the tests first, and then generate a report (it will be saved in the same location as the Analysis Tool).
The report will contain system and game information, as well as your saved games. To reduce the file size, you can delete most of the saves from the zip, just leaving one before entering the Portal to Eden.
PS4 saves can be sent, as well, but they would need to be transferred to a USB flash drive first. In the Saved Data in System Storage section of the Settings menu, click Copy to USB Storage Device, select the relevant save and Copy. From there you can optionally zip it/them, and copy to email or upload to Dropbox or Google drive, etc, and provide a link.