DHL is one of the most efficient and inefficient operators out there, no idea where the line is drawn.
Using DHL, I did ship fully painted miniature armies to Malta, from western europe, and they arrived absolutely in perfect condition, on schedule. In the same way did ship book casings, overseas to US, hard package and still they manage to knack corners in.
Never, ever with any operator, DHL, UPC, TNT, MRW, etc did I have to pay any fees other than what I did already pay in the store so not sure how that works at all as the delivery price is already included in the customer invoice !?...
