Bobisz is correct, they have been working on getting the information from the warehouse about who's package has not been sent yet (102 of them) and cross referencing this with their database to get people's emails.
So if your package hasn't left the warehouse yet, you should be getting an email today with an explaination and another code as compensation so you can start playing today at least.
I presume that's only for people who ordered the C.E recently? Did they say anything in your response about those who have a tracking code but zero movement? You're lucky that they are even replying to you - I've received no reply...
