That is the problem:
People that just outright lie to themselves and everyone else (devs included) about how marvelous their game is and how it is perfect in every aspect.
They just end up destroying franchises.
There isn't some grand conspiracy in the background, the majority genuinely enjoys the game.
It isn't a useless pile of shit, though pretty shallow if the story isn't enough for you.
Just the way it is: kids and the common folk took over RPGs from the neckbeards