You can't say they are "ugly" or "masculine" or anything subjective like that.
What you can say is that you don't like them, they seem to YOU, too masculine or ugly or anything. And you can be right, nobody can decide what should you like. Don't wake up the realistic look enforcer pitchfork crowd
As for the game, adding even more variety and sliders to adjust every detail, or open it to modding is the way to go, if they want to please as many as possible.
There are absolute no reasons to keep things as they are. It's not like we are in a re-educating institute here and we need to change our tastes.
These faces aren't Elder Scrolls Online level ugly, that's sure, but they aren't Black Desert Online or Final Fantasy XIV level pretty either. Many western games are notorious in creating ugly faces and ugly bodies, while Koreans & Japanese artists can create amazing beauties and even more amazing animations which can convey deep emotions, but then fall short at gameplay part. There are exceptions, but usually that's west vs. east.
Dragon Age Origins had quite pretty face options to pick, as well less beauty ones, for those who want that way, while Dragon Age Inquisition had just bad options IMO, compared to what I could have in DAO. No DnD type of game had ever any good looks, but they usually have very poor graphics, no wonder Baldur's Gate 3 is first of it's kind. Or at least could be, because it's not there yet. These aren't the most beautiful faces ever created, and won't ever be if we are content with what we get.
