Want to preface the following comment with a lot dev studios are terrible with communication related to their games in development. So not unique to Larian.

Forbes has a few articles related to the importance of feedback economy especially to consumers utilizing feedback sources (like forums). Its highly recommended if not considered critical to respond directly to feedback, even if you don't have an answer, often. Letting the consumer know they have been heard regularly makes a huge difference in the quality of the feedback going forward.

Side note: will see if I can find and link them, been a little bit since I originally found them (months). Only cause they had some interesting statistics about it.