I think that's just an argument for why romance should not neccessarily be a central selling point of a video-game. People get their hopes up too much and then they are disappointed, even though the game was never supposed to be a dating sim in the first place. Again, I'm not against romances, but at this point they became so central to how we judge a game that it's positively unhealthy.
Companies should sell an adevnture first and foremost and then sprinkle romance on top.
This brings up a good point, but I'd like to add to it. Romance is overmarketted (sex sells, I guess) but will almost always underdeliver. Part of this is due to the fact it's seemingly impossible to replicate "romance" in a videogame. It is either extremely cringe, pornography, or both.
I don't really have a problem with player-sexuality, although it's connected to the discussion of "what gives the player more options" vs. "what makes the player more immersed," but think it's a big mistake to put romance front and centre. Dangling it in your face. I can see the value of it as something on the side with just enough meat for imagination to do the rest, but even as a teenager I was never a fan of more than that.
For the record, I cringed so much during Lae'zel's "scene" that I actually felt ill.