I am hoping they mean this:

“Since day one of Baldur's Gate 3’s announcement, community discussion, feedback, and organization (thank you) has shaped what we’ve said and done. Though we have a strong vision for the game throughout our team of over 300 people, our goal is to create a game that gets our audience excited, and to maintain a healthy relationship with those who take the time to provide feedback and help us create a better game. We use automatic data collection tools to help us better balance the game but we also listen to forum feedback and use that to drive internal debate. We create massive, sprawling games, and we couldn’t possibly explore every single permutation and combination of skills, choices, reactions and conclusions without our community. Working with your thoughts, feedback, and behaviour helps us to better understand how our ideas are toyed with, and how we can improve things.”