Even when they rolled out the Druid class they never addressed issues important to the players...THEIR CUSTOMERS.
I am player ...
I am their customer ...
And they did addressed, and even adjusted (or fixed if you wish) several issues important to me. O_o
See that is main reason here ...
Unless they start to fix their problems, some people just keep repeating "they do nothing".

Lets look at it from the other site try to imagine a dinner for example ...
There is several millions of customers, only hunderts of employees, and so it works like that, they serve the "usual meal" ... and now lets say that thousands (plural) ordered something a little different, some are alergic to something, some dont like taste of something, some would like that taste but something is missing there ... so they start "suggesting" adjustments ...
Got it? Good.

Now imagine that that thousands of sustomers start to shout one abowe the other, that THEIR ORDER IS THE MOST IMPORTANT AROUND HERE, bcs they have the feeling that they want something that is quite common, since all their friends is ordering the same adjustment.
Or that THIS STAFF IS COMPLETELY USELESS SINCE I WAIT FOR MY ORDER TOO LONG ALLREADY!
Or that IS THIS DINNER EVEN WORKING?
And the other stuff you can read around here.
Doesnt that feel a little ungreatfull? :-/
And tell me honestly, if you would be employed in such dinner ... would you serve such guest? Honestly?