Case in point, there is a reasonable enough complaint about how the treatment of drow in D&D has unpleasant connotations for a lot of real world people. While the game world is a fair bit deeper than "black elf is evil elf", the reality is that the sentiment is largely validated in a lot of stories, where all the white elves range from amazing to meh whereas all the black elves are fanatic followers of the hindparts for headwear fashion trend. It's not real nice, is it? So making this part more nuanced is quite reasonable, because it does express a game world situation in a way that is obviously painful to a lot of people.
'A lot' of people is quite an overstatement. People getting offended by fantasy characters are but a tiny loud minority that companies can't rightfully ignore because of the annoyingly polarized times we live in.
