It was not like this. It was not the vacuum we're experiencing here.
But then, the fan base was much smaller. 18,000 BG3 posts at one point compared to 2-3,000 Solasta. Not quite the same. People weren't flooding Solasta with gazillions of posts hourly.
Sure, BG3 has a lot more EA players and feedback. But Larian has a many more employees (and indirect-employees, and possibly volunteers).
And while processing the textual feedback, i.e. the players-to-Larian communication, takes more time when there's more feedback, giving updates on what's being worked on and what will not change, i.e. the Larian-to-players communication, does not.
Larian's policy of no-communication with players/the forums is a choice, not a technical limitation.