It was not like this. It was not the vacuum we're experiencing here.
But then, the fan base was much smaller. 18,000 BG3 posts at one point compared to 2-3,000 Solasta. Not quite the same. People weren't flooding Solasta with gazillions of posts hourly.
Sure, BG3 has a lot more EA players and feedback. But Larian has a many more employees (and indirect-employees, and possibly volunteers).
And while processing the textual feedback, i.e. the players-to-Larian communication, takes more time when there's more feedback, giving updates on what's being worked on and what will not change, i.e. the Larian-to-players communication, does not.
Larian's policy of no-communication with players/the forums is a choice, not a technical limitation.
Sometimes keeping your mouth shut and your ears open is a good thing.
They have increased their staff to 400? They are certainly committed.
I do see improvements.
I feel inclined to appreciate their hard work and gauge their progress by the single means they seem to to be communicating the best with:
Updates
P.S. I see evidence that Larian wants to keep its promises, best not to say something you may wish to retract. Perhaps they are not sure of some choices at this time.