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Joined: Jun 2019
stranger
OP Offline
stranger
Joined: Jun 2019
Hi, I viewed the .dmp file generated:

*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** WARNING: Unable to verify checksum for SDL2.dll

KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.Sec
Value: 1

Key : Analysis.Elapsed.Sec
Value: 4

Key : Analysis.Memory.CommitPeak.Mb
Value: 220

Key : Timeline.Process.Start.DeltaSec
Value: 219


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

Timeline: !analyze.Start
Name: <blank>
Time: 2019-06-02T15:44:14.177Z
Diff: 37177 mSec

Timeline: Dump.Current
Name: <blank>
Time: 2019-06-02T15:43:37.0Z
Diff: 0 mSec

Timeline: Process.Start
Name: <blank>
Time: 2019-06-02T15:39:58.0Z
Diff: 219000 mSec


DUMP_CLASS: 2

DUMP_QUALIFIER: 400

MODLIST_WITH_TSCHKSUM_HASH: 880888b1d5865d1849391355532e36f2cdd1765d

MODLIST_SHA1_HASH: 61767caa6b0115d74549cb91896e95c2f0a9af52

DUMP_FLAGS: 2

DUMP_TYPE: 1

CONTEXT: (.ecxr)
rax=0000000000000018 rbx=00007ff42a748f09 rcx=000000000000001b
rdx=00000000dfffffff rsi=00007ff42a748f41 rdi=0000801c2b4e8e80
rip=00007ff6db2318a2 rsp=00000015d31af530 rbp=0000000000000004
r8=00007ff42a748f41 r9=0000000000000004 r10=00000000000f8000
r11=00007ff45fe57c98 r12=0000000000000000 r13=0000000000000000
r14=00000015d31af718 r15=0000000000000000
iopl=0 nv up ei ng nz na po cy
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010287
EoCApp!GetNvClothAllocator+0xa5ce22:
00007ff6`db2318a2 4c8b6708 mov r12,qword ptr [rdi+8] ds:0000801c`2b4e8e88=????????????????
Resetting default scope

FAULTING_IP:
EoCApp!GetNvClothAllocator+a5ce22
00007ff6`db2318a2 4c8b6708 mov r12,qword ptr [rdi+8]

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff6db2318a2 (EoCApp!GetNvClothAllocator+0x0000000000a5ce22)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

DEFAULT_BUCKET_ID: INVALID_POINTER_READ

PROCESS_NAME: EoCApp.exe

FOLLOWUP_IP:
EoCApp!GetNvClothAllocator+a5ce22
00007ff6`db2318a2 4c8b6708 mov r12,qword ptr [rdi+8]

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

WATSON_BKT_PROCSTAMP: 5c7dc8f2

WATSON_BKT_PROCVER: 3.6.37.7694

PROCESS_VER_PRODUCT: Divinity Original Sin 2

WATSON_BKT_MODULE: EoCApp.exe

WATSON_BKT_MODSTAMP: 5c7dc8f2

WATSON_BKT_MODOFFSET: 1d818a2

WATSON_BKT_MODVER: 3.6.37.7694

MODULE_VER_PRODUCT: Divinity Original Sin 2

BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_HOST: DESKTOP-EG853SQ

ANALYSIS_SESSION_TIME: 06-02-2019 08:44:14.0177

ANALYSIS_VERSION: 10.0.18869.1002 amd64fre

THREAD_ATTRIBUTES:
BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ

PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT

PROBLEM_CLASSES:

ID: [0n313]
Type: [@ACCESS_VIOLATION]
Class: Addendum
Scope: BUCKET_ID
Name: Omit
Data: Omit
PID: [Unspecified]
TID: [0x32b0]
Frame: [0] : EoCApp!GetNvClothAllocator

ID: [0n285]
Type: [INVALID_POINTER_READ]
Class: Primary
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Add
Data: Omit
PID: [Unspecified]
TID: [0x32b0]
Frame: [0] : EoCApp!GetNvClothAllocator

LAST_CONTROL_TRANSFER: from 00007ff6db246677 to 00007ff6db2318a2

STACK_TEXT:
00000015`d31af530 00007ff6`db246677 : 00000000`0000001b 00000000`00000000 00000000`00000000 14800001`0000099a : EoCApp!GetNvClothAllocator+0xa5ce22
00000015`d31af580 00007ff6`d969b8db : 00007ff4`5fe57c98 00007ff4`5d6d17a0 00000015`d31af718 00007ff4`5d611c08 : EoCApp!GetNvClothAllocator+0xa71bf7
00000015`d31af5f0 00007ff6`da730623 : 00000000`00000003 002000a5`00000001 00000000`00000000 00007ff4`5fddf0c8 : EoCApp+0x1eb8db
00000015`d31af640 00007ff6`db229631 : 00007ff4`5fc333f0 00007ff4`5d760140 00007ff4`5d6f1900 00007ff4`5d760140 : EoCApp!AK::StreamMgr::SetFileLocationResolver+0x28e7c3
00000015`d31af670 00007ff6`d96e09ae : 00007ff4`5fe948a0 00007ff4`729940d8 00007ff4`5d760140 000001ed`da7934d0 : EoCApp!GetNvClothAllocator+0xa54bb1
00000015`d31af6a0 00007ff6`da7ad0e2 : 00007ff4`5fe948a0 00007ff4`5d630300 00007ff4`5fdf4c00 00000000`00000001 : EoCApp+0x2309ae
00000015`d31af6d0 00007ff6`da7ad93b : 00007ff4`5fe948a0 00000000`00000001 000001ed`e684e8e0 00007ff4`5fe65800 : EoCApp!AK::StreamMgr::SetFileLocationResolver+0x30b282
00000015`d31af710 00007ff6`da70b94a : 00007ff4`5fccd950 00000000`00000001 000001ed`e684e6a8 00007ff4`5fdf8800 : EoCApp!AK::StreamMgr::SetFileLocationResolver+0x30badb
00000015`d31af740 00007ff6`da609520 : 00000000`00001000 000001ed`f5470000 00000000`00000000 000001ed`f5470000 : EoCApp!AK::StreamMgr::SetFileLocationResolver+0x269aea
00000015`d31af770 00007ff6`da2af90f : 00000000`00000001 00000000`00000001 00000000`00000000 00000000`00000000 : EoCApp!AK::StreamMgr::SetFileLocationResolver+0x1676c0
00000015`d31afa50 00007ffb`35997974 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EoCApp!nv::cloth::ClothFabricCooker::operator=+0xbc29ff
00000015`d31afa90 00007ffb`3846a271 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000015`d31afac0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


THREAD_SHA1_HASH_MOD_FUNC: b5c9f04d3c46117be209d61d362542a2de496519

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: dc262ee20df1e7a8f02f9420a762c91f21756481

THREAD_SHA1_HASH_MOD: 7d0a335d25a42b723f169d928998f66f648cace1

FAULT_INSTR_CODE: 8678b4c

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: EoCApp!GetNvClothAllocator+a5ce22

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: EoCApp

IMAGE_NAME: EoCApp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 5c7dc8f2

STACK_COMMAND: ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_EoCApp.exe!GetNvClothAllocator

BUCKET_ID: APPLICATION_FAULT_INVALID_POINTER_READ_EoCApp!GetNvClothAllocator+a5ce22

FAILURE_EXCEPTION_CODE: c0000005

FAILURE_IMAGE_NAME: EoCApp.exe

BUCKET_ID_IMAGE_STR: EoCApp.exe

FAILURE_MODULE_NAME: EoCApp

BUCKET_ID_MODULE_STR: EoCApp

FAILURE_FUNCTION_NAME: GetNvClothAllocator

BUCKET_ID_FUNCTION_STR: GetNvClothAllocator

BUCKET_ID_OFFSET: a5ce22

BUCKET_ID_MODTIMEDATESTAMP: 5c7dc8f2

BUCKET_ID_MODCHECKSUM: 2bf77e1

BUCKET_ID_MODVER_STR: 3.6.37.7694

BUCKET_ID_PREFIX_STR: APPLICATION_FAULT_INVALID_POINTER_READ_

FAILURE_PROBLEM_CLASS: APPLICATION_FAULT

FAILURE_SYMBOL_NAME: EoCApp.exe!GetNvClothAllocator

TARGET_TIME: 2019-06-02T15:43:37.000Z

OSBUILD: 17763

OSSERVICEPACK: 475

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 768

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 1989-09-09 23:58:46

BUILDDATESTAMP_STR: 180914-1434

BUILDLAB_STR: rs5_release

BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME: 11ce

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:invalid_pointer_read_c0000005_eocapp.exe!getnvclothallocator

FAILURE_ID_HASH: {31f1eeca-be0b-dd66-225f-08f381daa5f5}

Followup: MachineOwner
---------



Here's what I have tried:

- Deleting SDL2.dll in the Def. Ed folder as well as the bin folder in the main directory. I then verified game cache.
- Uninstalled the game, then reinstalled completely.
- Deleted the Divinity Original Sin 2 Definitive Edition folder in documents.
- Generated a new player profile in-game.

Joined: Mar 2003
Location: Canada
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Joined: Mar 2003
Location: Canada

When is the crash occurring?

Are you shutting down all non-essential programs (especially anti-virus) before starting the game? With the original release of the game, a few people had McAfee's real time anti-virus scan cause startup crashes/errors related to SDL2.dll (and osiris_x64.dll); and adding the files to the exclusion list would fix that.

Can you start the Classic version of the game?

Try exiting out of the Steam client, of applicable, and starting the game directly from the '..\SteamApps\common\Divinity Original Sin 2\DefEd\bin\EoCApp.exe' program file, by right clicking and running as administrator (or '..\Divinity Original Sin 2\Classic\EoCApp.exe' for the original release).


If applicable, disable Steam cloud support either globally (in the client click on the Steam menu and select Settings, and then Cloud) or just for this game (in the library right click Divinity: Original Sin 2 and select Properties, then switch to the Updates tab and check the Steam Cloud section).
Alternately, exit out of the Steam client, or Galaxy for GOG, and just start the game directly from the executable when required.

Next, try browsing to the '..\Documents\Larian Studios' folder and rename the 'Divinity Original Sin 2 Definitive Edition' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing. With Steam / Galaxy running and cloud support enabled, the client would just download the cloud copy of your existing profile.

After that, extract the replacement folder from this download into your '..\Documents\Larian Studios' folder, and see if that will let you start the game.

The graphicSettings.lsx file is set to 1280x720 Windowed mode, Very Low quality preset and low audio quality, which you can change in the options (manually, or hit autodetect) if this gets the game to start. It also contains an option set which can help if the problem is related to hardware acceleration for cloth physics (for an issue that can cause a startup crash with the DE, but does not affect Classic).
If that helps, create a new profile and continue, or if you have saves from an existing playthrough, exit and copy the profile folder from the renamed folder into the newly created PlayerProfile folder.
If the game still crashes, delete the replacement My Documents D:OS 2 DE folder and rename the original back again.


Try creating a new Windows administrator user account, do a clean boot (see below), log into the new account, and then test the game by starting it directly from the executable. Actually, you could try just a new account first, without the clean boot, and see if that helps.
Click Start, or hit WinKey-R, type in msconfig and hit enter; in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Next, click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer.
Run msconfig again to switch back to the normal boot configuration.

Joined: Jun 2019
stranger
OP Offline
stranger
Joined: Jun 2019
Hey Raze. The graphicsettings.lsx file seems to have remedied the issue. Thank you!


Moderated by  gbnf, Monodon 

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